Office Administrator – Customer Services Representative
We are looking for a self-driven Customer Services Representative to join our team based in our Clondalkin office. You will be responsible for engaging with potential customers. We expect you to be an outstanding communicator and listener with a professional, but friendly approach. This position is a fixed term contract for maternity leave cover.
Duties:
Dealing regularly with enquiries via an online portal, prioritising and assigning jobs to a team of driving personnel via most efficient route.
Providing support to customers who engage through our online portal and responding to customer telephone enquiries on a daily basis.
Liaising directly with customers regarding vehicle collections and costings etc.
Track and document calls and keep records up to date
Prepare the necessary transport & associated documentation for the service we provide
Processing customer payments.
Communicate clearly with the relevant colleagues regarding the details of collections
Optimising route scheduling to maximise sales and efficiencies
All other duties associated with office administration.
Requirements and Qualifications
Current/recent work experience in a customer service role involving administrative tasks
IT literate and proficient in the use of Microsoft Office and navigating Google Maps.
Ability to demonstrate a high level of accuracy and attention to detail.
Good customer care skills.
Excellent listening and communication skills.
Professional telephone manner and strong communication skills is required.
Job Types: Full-time, Permanent
Experience:
- Microsoft Office: 1 year (required)
- Administration: 1 year (required)
Benefits:
- Company pension
- On-site parking
Experience:
- Customer service: 1 year (required)
Work authorisation:
Work Location: In person
