Find And collections training manager Jobs in Dublin 18, D

Billing and Collections Training Manager
Yuno Energy —Sandyford, County Dublin
- €60,000–€65,000 a year
- Full-time
- SharePoint
- Annual leave
- Employee assistance program
Quick apply
12d
Head of International Order-to-Cash
Anthropic —Dublin, County Dublin
- €220,000 a year
- Azure
- Management
- AWS
Radiology Onboarding & Engagement Administrator
Medica —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
At Your Service Agents / Telephonists
Powerscourt Hotel —Enniskerry, County Wicklow
- Weekend availability
- Hospitality
- English
- Hotel
- Wellness program
- Flexitime
Quick apply
9h
Trust and Safety Analyst, Egregious Harms Enforcement
Google —Dublin, County Dublin
- €84,000–€86,000 a year
- Full-time
- Master's degree
- SQL
- Bachelor's degree
3d
QA and Enhancement Manager
Innopharma Education —Sandyford, County Dublin
- €55,000–€80,000 a year
- Full-time
- Hybrid work
- Doctoral degree
- Data analysis skills
- Master's degree
- Employee assistance program
Quick apply
6d
Senior Analyst, Trust and Safety
Google —Dublin, County Dublin
- €84,000–€86,000 a year
- Full-time
- Doctoral degree
- Master's degree
- SQL
4d
Senior Network Partner Reinsurance Specialist – Credit Control
AXA —DUBLIN 1, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
HR Generalist & Compliance Specialist
O'Callaghan Collection —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Referral programme
Quick apply
Cross-Product Abuse Analyst, VE Egregious Harms Enforcement
Google —Dublin, County Dublin
- €84,000–€86,000 a year
- Full-time
- Master's degree
- SQL
- Bachelor's degree
21h
Administrative Assistant & Support Officer
New Communities Partnership NCP —Dublin, County Dublin
- €25 an hour
- Part-time
- Microsoft Office
- Administrative experience
- No degree
Quick apply
Senior Project Manager - PMO Lead
Neara —Dublin, County Dublin
- €100,000–€110,000 a year
- Full-time
- Remote
- English
- Project management
- Communication skills
1h
Team Leader
SAP Landscapes Ltd —Delgany, County Wicklow
- Overtime
- No degree
- Leadership
- Wellness program
- Employee assistance program
Quick apply
Financial Payments and Collections Analyst
AXA —DUBLIN 1, County Dublin
- €31,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
3d
Group Director of Spa and Wellness
Ardan Collective —Dublin, County Dublin
- Full-time
- Hospitality
- Continuous improvement
- Organisational skills
- Wellness program
- Employee discount
Quick apply
8d
Pricing Specialist, Keyridge / ILIM
Irish Life Investment Managers —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- IT
- Communication skills
Program Manager, DCOps Spares Readiness
Google —Dublin, County Dublin
- €76,000–€100,000 a year
- Full-time
- ERP systems
- Bachelor's degree
- No degree
4d
Patient Education & Peer Support Coordinator
Irish Cancer Society —DUBLIN 4, County Dublin
- €51,000 a year
- Full-time
- Hybrid work
- Clinic
- Communication skills
- Nursing
- Annual leave
- Employee assistance program
Quick apply
7d
Senior Manager, Field Medical Excellence
Azurity Pharmaceuticals - Ireland —Dublin, County Dublin
- Doctoral degree
- Salesforce
- System design
8d
Marketing Manager, Ireland
Dean Group (Ireland) —Dublin, County Dublin
- Full-time
- Hybrid work
- Hospitality
- Social media management
- Project management
- Annual leave
- Gym membership
Quick apply
10d

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Billing and Collections Training Manager

Yuno Energy
Sandyford, County Dublin

Quick apply

Job details

Full-time
€60,000–€65,000 a year
12 days ago

Benefits

Annual leave
Employee assistance program
Referral programme

Qualifications

Quality assurance
SharePoint

Full job description

Department: Billing

Employment Type: Full Time

Location: Hybrid & Sandyford, Dublin 18

Salary: €60-65k OTE

As Yuno Energy grows its Domestic Billing & Collections operation, we need a dedicated departmental Training Manger to raise the standard and consistency of agent training and to own process documentation end to end, reviewing and updating existing documents and establishing a single centralised repository, with annualised version control so the current approved version is always clear.

Key Responsibilities

Process Documentation & Repository

Review and keep current all Billing & Collections process documentation in a single centralised, accessible repository.
Operate annualised version control and an ongoing review cycle so the current approved version is always clear, and the library stays audit-ready.

Onboarding & Continuous Training

Design and deliver a structured Day 1–Month 5 onboarding roadmap across Billing & Collections, with integrated assessments to confirm competency and identify gaps early.
Develop refresher training informed by QA metrics and skills-gap analysis, targeting full process coverage across all teams and eliminating single points of failure.

Business Readiness & Change Training

Act as a key stakeholder in IT delivery and business readiness, updating or creating process documents and training out changes ahead of go-live.
Coordinate training rollout, manage attendance records and provide post-implementation support.

Training Materials & Records

Create and maintain branded, version-controlled training materials, packs, process guides, video and e-learning modules that are accessible to all agents.
Maintain an auditable training log and accurate onboarding, assessment, refresher and change-training records.

People Management

Line management of the Quality Assurance Specialist, set objectives, hold regular one-to-ones and support their development and performance.
Ensure QA outputs and performance insights feed directly into training priorities.

Skills, Knowledge and Expertise

Essential

Proven experience in a training, learning & development or capability role, ideally in a high-volume operational or contact-centre environment.
Track record of designing and delivering structured onboarding programmes with milestone-based competency assessment.
Strong process documentation skills, including maintaining a controlled document library with version control.
Ability to build refresher and continuous training informed by performance data and skills-gap analysis, and to support business readiness for operational or system change.
Confident facilitator, well organised with records, able to maintain accurate, auditable training logs and work effectively with operational managers and change teams.

Desirable

Working knowledge of the Irish energy market and Billing & Collections processes, including relevant regulatory obligations (CRU).
Familiarity with Microsoft 365 (Teams, SharePoint) and e-learning / content authoring tools, including producing video and e-learning content.
Understanding of quality assurance frameworks and how QA outputs feed training need.

Benefits

Competitive salary and bonus structure
Private Pension Contribution Scheme with Zurich Life
Discounted Health Insurance - Group Scheme with Laya Healthcare
Employee Assistance Program provided by TELUS Health
Free Online GP Services via Webdoctor.ie
Excellent career progression opportunities in a growing company with strong market presence
Fast-paced, friendly team environment
Continuous training and development
Annual leave that increases with service
Exclusive PrepayPower Staff Tariff
Modern offices with excellent facilities in Sandyford
Active CSR, Wellness, and Social initiatives plus great social events
Refer-a-Friend Scheme
TaxSaver Travel Tickets & Bike-to-Work Scheme

About Yuno Energy

Since entering the Irish market in late 2023, we've been transforming the residential energy sector with a bold mission: to help consumers save energy and money through a data-driven, app-first experience. We are redefining how people understand and engage with their energy.

Our innovative approach delivers radical transparency and rewards energy efficiency. With just a few taps, customers can gain a clear view of their energy habits—tracking every hour, unit, and cent of their usage. In 2025, together with PrepayPower, we proudly reached over 350,000 customer connections.

Why Work at Yuno Energy

At Yuno Energy, we believe work should be both challenging and rewarding. Ranked among Ireland's Great Places to Work, we offer ambitious individuals a dynamic, fast-paced environment with exciting opportunities for growth.

We are proud to be an Equal Opportunity Employer, committed to treating all employees, customers, and stakeholders with dignity and respect. We value diverse talent and are dedicated to building an inclusive workplace that drives innovation and delivers exceptional services. We encourage applications from people of all backgrounds and experiences.

Yuno Energy is part of the Yuno Group, alongside PrepayPower and firmus Energy. With almost 600 employees and growing, we are shaping the future of electricity, gas, and broadband in Ireland.

Join us and become part of a dynamic, ambitious team that's shaping the future of energy.

Privacy

By applying for this role, you agree to Yuno Energy processing your personal data for recruitment purposes. We handle all applications in line with our Privacy Notice

You can view our Careers Privacy Policy | Ireland's Newest Electricity Provider - Yuno Energy for more information.

Quick apply

Refine Your Search

and collections training manager jobs in dublin 18, d

Billing and Collections Training Manager

Head of International Order-to-Cash

Radiology Onboarding & Engagement Administrator

At Your Service Agents / Telephonists

Trust and Safety Analyst, Egregious Harms Enforcement

QA and Enhancement Manager

Senior Analyst, Trust and Safety

Senior Network Partner Reinsurance Specialist – Credit Control

HR Generalist & Compliance Specialist

Cross-Product Abuse Analyst, VE Egregious Harms Enforcement

Administrative Assistant & Support Officer

Senior Project Manager - PMO Lead

Team Leader

Financial Payments and Collections Analyst

Group Director of Spa and Wellness

Pricing Specialist, Keyridge / ILIM

Program Manager, DCOps Spares Readiness

Patient Education & Peer Support Coordinator

Senior Manager, Field Medical Excellence

Marketing Manager, Ireland

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