The Merrion, one of Dublin’s finest luxury hotels and one of the Leading Hotels of the World is recruiting for a full time IT Support Assistant to join our professional and friendly Food & Beverage Team.
Centrally located in Dublin within easy reach of public transport, this role will offer you the opportunity to work in a beautiful hotel where the highest of standards are in place and where you have all the tools you need to do your job. Working alongside an experienced team, you will be offered plenty of training. This is a really rewarding role on a team where you can be assured of a warm welcome!
We are looking for a motivated and service-driven IT Support Assistant to join our professional hotel team in Dublin.
This is an excellent opportunity for someone looking to begin or develop their career in IT, gaining broad, hands-on experience across IT support, Microsoft 365, networking, cybersecurity and hotel technology systems.
Working alongside an experienced team and external IT partners, you will provide day-to-day technical support to colleagues across the hotel while developing your knowledge across a wide range of systems and technologies.
We are looking for someone with a genuine interest in technology, strong troubleshooting skills, attention to detail and a willingness to learn.
This is a varied role within a busy hotel environment, where excellent communication, professionalism and a customer-focused approach are just as important as technical ability.
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Competitive pay rates
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Full-time position within a professional hotel environment
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Comprehensive training and ongoing technical development
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Free meals on duty
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Free cleaning of company-provided uniforms
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€300 bonus for recommending a friend to work with us
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Travel and Bike to Work Tax Saving Schemes
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Discounted city-centre parking
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Health and Dental Insurance payments
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Contributory Pension Plan from the day you start, including Death in Service benefit
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Increased holiday entitlement with length of service
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Employee discounts on room nights and selected hotel restaurants and bars for you, your family and friends
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Free Employee Assistance Programme, including professional counselling and support for you and your family
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The opportunity to develop practical experience across IT infrastructure, Microsoft 365, networking, cybersecurity and hospitality technology
As an IT Support Assistant, you will provide technical support across the hotel and assist with the maintenance, security and development of our IT environment.
Your responsibilities will include:
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Providing day-to-day IT support to hotel colleagues.
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Supporting Windows PCs, laptops, printers, mobile devices and other IT equipment.
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Supporting and administering Microsoft 365 and user accounts.
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Managing user permissions, access and authentication.
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Troubleshooting network, Wi-Fi and connectivity issues.
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Supporting the hotel's IP phone and VoIP infrastructure.
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Maintaining and supporting the hotel's TV network and related systems.
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Supporting hotel systems including PMS, POS, payment systems and other operational technology.
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Assisting with the maintenance and support of servers and core IT infrastructure.
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Supporting network infrastructure including firewalls, switches, access points and related equipment.
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Assisting with IT maintenance, software updates, hardware upgrades and patching.
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Assisting with cybersecurity monitoring, endpoint protection, email security and security alerts.
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Helping to identify and investigate suspicious emails, phishing attempts and other potential security incidents.
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Assisting with vulnerability management and security updates.
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Supporting backup processes and carrying out recovery checks.
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Assisting with business continuity planning and IT recovery procedures.
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Setting up and securely managing accounts and equipment for new employees.
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Removing or disabling access and recovering equipment when employees leave the business.
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Maintaining accurate IT documentation, asset records and equipment inventories.
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Working with external IT, security and technology providers when required.
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Escalating complex technical or security issues appropriately.
The ideal candidate will have:
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A Third Level IT qualification or relevant IT certification, or equivalent practical experience.
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Previous IT support experience is desirable, although candidates with relevant qualifications and a strong interest in IT will be considered.
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Good knowledge of Windows 10/11 and Microsoft 365.
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A basic understanding of networking, including TCP/IP, DNS, DHCP and Wi-Fi.
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An understanding of IT security principles and a strong interest in cybersecurity.
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Strong troubleshooting and problem-solving skills.
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Good planning, organisation and time-management skills.
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Excellent attention to detail and a commitment to maintaining accurate documentation.
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Good communication skills and the ability to communicate professionally and courteously with colleagues and guests.
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The ability to work independently and use initiative while also knowing when to seek assistance or escalate an issue.
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A positive, flexible and can-do attitude.
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A willingness to learn new systems and develop technical skills.
Experience or knowledge in some of the following areas would be an advantage:
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Windows 10 & 11
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Microsoft 365 / Office 365
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SharePoint
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Active Directory / user administration
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TCP/IP
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DNS / DHCP
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Wi-Fi troubleshooting
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Network switches and firewalls
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VoIP / IP phone systems
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Endpoint security
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Email security and phishing awareness
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MFA and access management
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Backup and recovery
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Hardware and software support
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PMS and POS systems
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Opera and Micros or other hotel systems
You do not need to have experience with all of the above. Training will be provided, and we are particularly interested in candidates who demonstrate a strong technical foundation, curiosity and a willingness to develop.
We are a leading Dublin hotel committed to providing exceptional standards of service to our guests and colleagues.
Our IT team plays a vital role in supporting the smooth operation of the hotel, from guest-facing technology and payment systems to Wi-Fi, communications, Microsoft 365, infrastructure and cybersecurity.
Joining our team will give you the opportunity to gain valuable practical experience in a professional hospitality environment while working alongside experienced IT professionals and technology partners.
If you are passionate about technology, enjoy solving problems and want to develop your career across IT support, infrastructure and cybersecurity, we would love to hear from you.
Please apply with your CV and cover letter, outlining your experience, qualifications and what you can bring to our IT team.
