Find Head of customer success & retention Jobs in Dublin, D

Technical Customer Success Manager
Modash —Dublin, County Dublin
- €60,000–€90,000 a year
- Full-time
- Remote
- SQL
- Marketing
- Annual leave
Quick apply
Head of Customer Success & Retention
Fiserv —Dublin, County Dublin
- Full-time
- Leadership
2h
Head of Client Service
Fund Recs —Dublin, County Dublin
- Full-time
- Leadership
- Annual leave
- Employee assistance program
Quick apply
Head of Sales
Chadwicks Group —Dublin, County Dublin
- Full-time
- Sales
- Microsoft Office
- Analysis skills
- Sick pay
Head of Sales - Ireland
Maersk —Dublin, County Dublin
- Full-time
- Leadership
- Negotiation
12d
Account Manager
Altor Partners —Dublin, County Dublin
- Full-time
- Hybrid work
Quick apply
Sales Manager - Ireland Education
Flywire —Dublin, County Dublin
- Full-time
- Remote
- Sales
- Business development
- Communication skills
- Employee stock purchase plan
Quick apply
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- €60,000–€70,000 a year
- Full-time
- Azure
- AWS
- IT
AI & Intelligent Automation Consultant (Retail Banking)
NTT Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- Mentoring
- AI
- Leadership
GTM Systems Administrator
Harvey —Dublin, County Dublin
- Full-time
- Salesforce
- Master's degree
- SQL
1d
Commercial Sales Manager
Allianz —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
- AI
- Leadership
Business Development Director - Data Centres
Cubis Systems —Dublin, County Dublin
- Full-time
- Sales
- Engineering
- Business development
Quick apply
National Account Manager - Retail Convenience
ARYZTA Ireland —Clondalkin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
- Free parking
- Annual leave
Senior Oracle ERP Service Delivery Manager
Version 1 —Dublin, County Dublin
- €70,000–€75,000 a year
- Full-time
- Hybrid work
- Oracle
- ERP systems
- AWS
Quick apply
Engineering Manager
Innalabs —DUBLIN 15, County Dublin
- Full-time
- Engineering
- Leadership
Quick apply

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Technical Customer Success Manager
Modash —Dublin, County Dublin
Comfortable with APIs, integrations, and data flows — you might not code, but you understand how systems connect. Own your portfolio of accounts.
€60,000–€90,000 a year
Quick apply

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Technical Customer Success Manager

Modash -
Dublin, County Dublin

Quick apply

Job details

Full-time
€60,000–€90,000 a year

Benefits

Stock Options
Unlimited paid holidays
Annual leave

Qualifications

SQL
Account management
Marketing

Full job description

Hi! I'm Paula, the Head of Customer Success at Modash.

I'm looking for a Technical Customer Success Manager to join our team. Here's a little background, examples of the things that you'll work on, and things you probably want to know.

Background & reason for hiring

The Success team has been one of the most important functions at Modash since the beginning. Our value Customers and Creators First guides the team every day. We're hiring a new Technical Customer Success Manager based in Europe so every customer gets the attention and support they deserve as we grow.

We already have two Customer Success Managers in Europe: Maris (platform) and Georg (Technical). We also have three other Customer Success Managers in Canada. You'll join a tight-knit team that takes ownership seriously and cares about the people we work with.

Scope of the role & what you'll actually do

This is a deeply strategic role. You'll learn each customer's business as if it were your own. Your job is simple to explain and hard to do well: be a partner to our customers as they build their own product on top of our creator data.

You'll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth.

1. Own your portfolio of accounts

You'll manage a portfolio of API customers, with success measured mainly through Net Revenue Retention (NRR). For each account, you'll build clear success plans, run regular calls, help customers get more from Modash data, own expansions and renewals, and troubleshoot technical issues end-to-end.

2. Onboard new customers

You're their first real partner at Modash after Sales handover. You'll run a strong onboarding: clear integration plan, milestones, and owners, and help them get to first value fast.

3. Collaborate across the company

You're the voice of the customer internally. You'll bring customer problems to Product, connect the right customers for deeper discovery, coordinate with Sales on expansions, and work with Marketing to build customer-facing resources.

Requirements

- 2+ years in Account Management, Customer Success, or a similar customer-facing technical role
- Comfortable with APIs, integrations, and data flows — you might not code, but you understand how systems connect
- Clear communicator in writing and on calls; organized and great at follow-through
- You think ahead and build plans with customers rather than just reacting
- You take ownership and keep moving when things get hard

Nice-to-haves

- Experience in creator data or influencer marketing
- Familiarity with tools like Vitally, Intercom, or Stripe
- Some coding experience (scripts, SQL, reading code)

Benefits

- Flexible working hours. We trust you to do your job, without anyone looking over your shoulder.
- Compensation. Your compensation is made up of base salary + commission and stock options. The average OTE range is 60-90k euros gross annual, depending on your location, employment type, skills, and experience. The good thing to know here - the commission is uncapped, you can absolutely overachieve here.
- Unlimited paid vacation time. If you're happy & well-rested, you'll do better work. Take the time you need to enjoy a balanced life.
- Fully remote working, based in Europe. Work wherever is best for you, as long as you have a reliable internet connection.
- Personal development. When you grow, we benefit. If there's a course, book, or conference that will help you upskill – we'll cover it.
- Ownership. No unnecessary red tape. You'll have the autonomy to make decisions and try things you might not be able to at other companies.

Quick apply

Refine Your Search

head of customer success & retention jobs in dublin, d

Technical Customer Success Manager

Head of Customer Success & Retention

Head of Client Service

Head of Sales

Head of Sales - Ireland

Account Manager

Sales Manager - Ireland Education

Senior IT Lead and Delivery Manager

AI & Intelligent Automation Consultant (Retail Banking)

GTM Systems Administrator

Commercial Sales Manager

Business Development Director - Data Centres

National Account Manager - Retail Convenience

Senior Oracle ERP Service Delivery Manager

Engineering Manager

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