Find Director, product management agentforce contact center Jobs in Dublin, D

Director, Product Management - Agentforce Contact Center
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- JavaScript
- No degree
Senior Director, Product Management - Unified Risk & Quality Platform (URQP)
Optum —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
6d
Director, Inside Sales (Italian and Spanish speaking)
Indeed —Dublin, County Dublin
- €65,000–€177,000 a year
- Full-time
- Hybrid work
- Spanish
- Doctoral degree
- Sales
- Annual leave
Quick apply
Product Development Senior Group Manager (Director)
Citi —Dublin, County Dublin
- €130,000 a year
- Full-time
- Hybrid work
- Master's degree
- Project management
- Bachelor's degree
14d
Director, Product Management - Clinical Content & Repository Services
Optum —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- AI
10d
Associate Director, Data Analytics. Healthcare Economics
Optum —Dublin, County Dublin
- Full-time
- Azure
- Research
- Master's degree
Associate Director Business Process
Optum —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Regional Sales Director | UK & Ireland
Stateside Brands LLC —Dublin, County Dublin
- €130,000–€150,000 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Stylist and Style Director
Gruaig D4 Hair Studio —Ballsbridge, County Dublin
- €40,000–€60,000 a year
- Full-time
- Communication skills
Quick apply
Director Network Account Management
Optum —Dublin, County Dublin
- Full-time
- Presentation skills
- Leadership
- Communication skills
Quick apply
Senior Director, Product
Optum —Dublin, County Dublin
- Full-time
- Communication skills
4h
Director of Onshore Asset Management
SSE —Dublin, County Dublin
- €124,200–€248,400 a year
- Full-time
- Maintenance
- Budgeting
- Communication skills
- Gym membership
7d
Director, Combination Product Development
Viatris —Northern Cross, County Dublin
- Full-time
- Engineering
- Organisational skills
- Leadership
Associate Director, Commercial Launch & Project Management
Regeneron —Dublin, County Dublin
- €101,500–€165,200 a year
- Microsoft Office
- Master's degree
- Project management
- Annual leave
Regional Sales Director
Tractian Technologies —Dublin, County Dublin
- Full-time
- Sales
- Manufacturing
- Leadership
- Annual leave
Videographer / Director of Photography
Hedgehogs vs Foxes —Dublin, County Dublin
- €50,000 a year
- Full-time
- Social media management
- Organisational skills
Quick apply
Associate Director, Drug Product Development
Jazz Pharmaceuticals —Dublin, County Dublin
- €157,600–€236,400 a year
- Engineering
- Project management
- Leadership
- Annual leave
Regional Infrastructure Director
Microsoft —Dublin, County Dublin
- €113,600–€213,700 a year
- Full-time
- Engineering
- Project management
- Bachelor's degree
Head of Product
ZeroRisk —Dublin, County Dublin
- Full-time
- Remote
- Analysis skills
- Product management
- Agile
1d
Director - Brand Communications
Grant Thornton —Dublin, County Dublin
- Full-time
- Marketing
- Master's degree
- Bachelor's degree

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Director, Product Management - Agentforce Contact Center

Salesforce -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Salesforce
JavaScript
Scripting
Leadership
Python

Full job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience
Agentforce Contact Center is Salesforce's native, agentic platform bringing together voice, digital channels, and real-time CRM data to transform how enterprises connect with their customers. Based in Dublin, Ireland, this is a high-impact individual contributor role at the intersection of product management, field engagement, and customer success — where your technical depth and customer focus directly shape how enterprises deploy and scale agentic contact center experiences at a global level.

What You'll Actually Be Doing

Own the technical architecture for complex Agentforce Contact Center deployments, from initial design through go-live, including architectural reviews, workshops, and proof-of-concept builds with enterprise customers and prospects.
Partner with sales, customer success, and professional services to ensure customers realise full value from Agentforce Voice, digital channels, and agentic-led experiences — serving as the escalation point for complex implementation challenges.
Translate field learnings, customer blockers, and deployment patterns into structured feedback that directly influences the Agentforce Contact Center roadmap and product direction.
Represent Agentforce Contact Center at Dreamforce, World Tour, customer advisory boards, and industry conferences through reference architectures, solution briefs, and best practice content.

You're Our Person If...

You have 7+ years of hands-on experience in enterprise contact center architecture or deployment, including at least 2 years leading complex, multi-stakeholder implementations across voice, digital channels, and CRM integrations.
You bring 5+ years in a customer-facing technical role — solutions architect, technical consultant, or equivalent — with demonstrated ability to lead architectural conversations with both engineering teams and executive stakeholders.
You have deep expertise in contact center platforms (CCaaS), communications protocols (SIP, WebRTC), CRM integration patterns, and agentic AI or conversational automation at enterprise scale.
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Even Better If...

You have hands-on experience with Salesforce Service Cloud, Agentforce, or Salesforce Contact Center (formerly Service Cloud Voice).
You have scripting or coding experience (Python, JavaScript, Apex, or similar) for integration and automation use cases.
You hold Salesforce certifications (Service Cloud Consultant, Agentforce Specialist, or equivalent) or equivalent contact center platform certifications.
You have experience working within or alongside a product organisation, influencing roadmap through field insights.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Apply Now

Refine Your Search

director, product management agentforce contact center jobs in dublin, d

Director, Product Management - Agentforce Contact Center

Senior Director, Product Management - Unified Risk & Quality Platform (URQP)

Director, Inside Sales (Italian and Spanish speaking)

Product Development Senior Group Manager (Director)

Director, Product Management - Clinical Content & Repository Services

Associate Director, Data Analytics. Healthcare Economics

Associate Director Business Process

Regional Sales Director | UK & Ireland

Senior Stylist and Style Director

Director Network Account Management

Senior Director, Product

Director of Onshore Asset Management

Director, Combination Product Development

Associate Director, Commercial Launch & Project Management

Regional Sales Director

Videographer / Director of Photography

Associate Director, Drug Product Development

Regional Infrastructure Director

Head of Product

Director - Brand Communications

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