Find Customer service specialist 12 Jobs in Dublin, D

Senior Customer Support Specialist (12 Month Fixed Term)
Lidl —DUBLIN 24, County Dublin
- €37,500 a year
- Weekend availability
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
- Free parking
- Employee assistance program
17h
Customer Service Advisor (FTC up to 12 months)
CMA CGM —Dublin, County Dublin
- Hybrid work
- Customer service
- Analysis skills
- IT
- Annual leave
- Employee assistance program
7d
Junior Helpdesk Support Specialist
Intellect —Dublin, County Dublin
- €30,000–€35,000 an hour
- 8 hour shift
- Customer service
- English
- Continuous improvement
Quick apply
13d
Claims Coordinator
AllPhar Services Limited —DUBLIN 24, County Dublin
- Full-time
- Analysis skills
- Communication skills
- Time management
Quick apply
Logistics Outbound Specialist
Woodie's —Tallaght, County Dublin
- Monday to Friday
- Microsoft Excel
- ERP systems
- Microsoft Office
- Sick pay
11d
Talent Acquisition Specialist (12 Month FTC)
Zurich Insurance —Dublin, County Dublin
- Part-time
- Hybrid work
- Recruiting
12d
Personal Assistant to Chief Financial Officer (FTC - 12 Months)
Primark —DUBLIN 1, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
International Traineeship Program - A&I - Key Account Manager UK / Ireland
Sika —Dublin, County Dublin
- Full-time
- Sales
- Customer service
- Engineering
Quick apply
Technical Docucare Associate
Xerox —Dublin, County Dublin
- IT
- In-person
- Leadership
12d
Document Controller (12 month FTC), Quality Assurance - Data Centre Design Engineering
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Construction experience
Office Administrator
COLAS IRELAND —DUBLIN 1, County Dublin
- Monday to Friday
- Microsoft Office
- Communication skills
Senior Compliance Specialist
U.S. Bank National Association —Dublin, County Dublin
- €74,460–€87,600 a year
- Full-time
- Microsoft Office
- Finance
- Bachelor's degree
HR Payroll Generalist (12 months Fixed Term)
Zurich Insurance —Dublin, County Dublin
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- No degree
4d
Sales and Marketing Manager - Leopardstown Racecourse
Levy —Dublin, County Dublin
- Up to €70,000 a year
- Full-time
- Hospitality
- Sales
- Microsoft Office
- Annual leave
- Employee assistance program
Employee Success People and Payroll Specialist
Salesforce —Dublin, County Dublin
- Full-time
- Human resources
- Organisational skills
- Communication skills
1d
Temporary Assistant Principal - Head of UX Service Operations
Coimisiún na Meán —Dublin, County Dublin
- €82,290 a year
- Microsoft Office
- Analysis skills
- Leadership
6d
Business Development Representatives for Public Sector or .ORG (Non-Profit & Education)
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- English
- Life insurance
Senior Fleet Administrator
Briggs Equipment —Dublin, County Dublin
- Full-time
Quick apply
12d
Property Surveyor (Leinster)
Tuath Housing Association —Dublin, County Dublin
- Full-time
- Hybrid work
Quick apply
Account Executive, SMB Agentforce + Data Cloud
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- Bachelor's degree

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Senior Customer Support Specialist (12 Month Fixed Term)

Lidl -
DUBLIN 24, County Dublin

Apply Now

Job details

Full-time | Fixed term
€37,500 a year
17 hours ago

Benefits

Free parking
On-site gym
Company pension
Employee assistance program
Private medical insurance

Qualifications

Customer service
Supply chain
Administrative experience
Analysis skills
Communication skills

Full job description

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team.

As a Senior Customer Support Specialist, you will manage the most complex and sensitive customer cases across all channels. You will act as a specialist escalation point, handling high‑priority complaints, after‑sales management issues, and cases requiring supplier engagement or cross‑department collaboration which requires a deeper knowledge of the supply chain.Your expertise in objection handling, professional written communication, and customer advocacy will play a key role in turning challenging situations into positive outcomes. You will combine strong analytical skills with a deep understanding of customer needs toidentify trends, highlight process gaps, and recommend improvements that enhance both efficiency and customer experience.

You will combine strong analytical skills with a deep understanding of customer needs to identify trends, highlight process gaps, and recommend improvements that enhance both efficiency and customer experience.

What you'll do

Manage complex complaint cases across all channels, including WhatsApp, Facebook Messenger, Email, and Telephone.
Manage after‑sales management cases, liaising with suppliers and internal departments to secure fast, effective resolutions.
Demonstrate expert‑level objection handling over the phone, resolving escalated issues with confidence, empathy, and professionalism.
Produce high‑quality written responses that are comprehensive, accurate, and aligned with Lidl’s tone of voice.
Turn dissatisfied customers into brand advocates by delivering exceptional serviceand clear, solution‑focused communication.
Handle high volumes of customer contacts while maintaining exceptional quality standards.
Meet and exceed KPIs across quality, handling time, productivity, and customer satisfaction.
Take full ownership of complex queries, coordinating with third‑party agents and internal stakeholders to deliver timely outcomes.
Use internal systems, including Salesforce CRM, to document cases thoroughly and maintain accurate customer records.
Analyse customer data to identify recurring issues, trends, and opportunities for process or experience improvements.
Act as a champion for customer needs, ensuring insights are shared with the wider business to drive continuous improvement.
Consistently deliver service that exceeds expectations and reinforces customer trust in the Lidl brand.
Acts as a subject matter expert, providing guidance and coaching to junior team members on difficult cases.

What you'll need

Minimum 2-3 years in a high-intensity customer service role, with at least 1 year experience of handling formal escalations or claims.
A genuine passion for customer care and a commitment to delivering exceptional service.
Outstanding communication skills, both written and verbal, with the ability to simplify complex issues.
Proven experience handling escalated complaints, claims, and after‑sales cases with professionalism and confidence.
Strong negotiation and problem‑solving abilities, especially in high‑pressure oremotionally charged situations.
Ability to thrive in a fast‑paced environment while meeting performance targets.
Excellent organisational and time‑management skills, with the ability to prioritisemultiple complex cases.
Strong administrative capability and proficiency in Google Workspace.
Flexibility to work evenings and weekends as required.
A proactive, resilient, and solutions‑focused mindset.

What you'll receive

We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl

€37,500 per annum
20 days holidays per annum
Private employee medical insurance
Company pension
Flexible start and finish times
Initial training and ongoing development from an experienced team member
Excellent opportunities for career progression
Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
Dynamic work environment
Modern office facility with free parking
On-site gym and canteen
Hybrid working model - up to 2 days remote working per week
Mobile and broadband discounts with Three network
Maternity & Paternity Leave top up, Marriage Leave, Employee Assistance Programme

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.

Apply Now

Refine Your Search

customer service specialist 12 jobs in dublin, d

Senior Customer Support Specialist (12 Month Fixed Term)

Customer Service Advisor (FTC up to 12 months)

Junior Helpdesk Support Specialist

Claims Coordinator

Logistics Outbound Specialist

Talent Acquisition Specialist (12 Month FTC)

Personal Assistant to Chief Financial Officer (FTC - 12 Months)

International Traineeship Program - A&I - Key Account Manager UK / Ireland

Technical Docucare Associate

Document Controller (12 month FTC), Quality Assurance - Data Centre Design Engineering

Office Administrator

Senior Compliance Specialist

HR Payroll Generalist (12 months Fixed Term)

Sales and Marketing Manager - Leopardstown Racecourse

Employee Success People and Payroll Specialist

Temporary Assistant Principal - Head of UX Service Operations

Business Development Representatives for Public Sector or .ORG (Non-Profit & Education)

Senior Fleet Administrator

Property Surveyor (Leinster)

Account Executive, SMB Agentforce + Data Cloud

I want to receive the latest job alerts for customer service specialist 12 in dublin, d

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