Location: Good People Medical Practice, Southgate Shopping Centre, Drogheda
Reporting to: Practice Manager
Salary: €15.00 per hour
Working hours: 20hrs/week(4hrs a day)
The Receptionist/Administrator is the first point of contact for patients and visitors, providing a welcoming and professional service. This role is responsible for delivering high-quality administrative and reception support to ensure smooth day-to-day operations and a positive patient experience.
Key responsibilities:
Patient Reception & Customer Service
- Greet all patients, visitors, and callers professionally and courteously
- Manage incoming telephone calls, ensuring they are answered, transferred, or actioned appropriately
- Oversee the flow of patients arriving for appointments, prescriptions, and general queries
- Respond to patient enquiries in person, by phone, and by email
- Uphold patient confidentiality and adhere to GDPR and data protection procedures
Appointment & Scheduling Administration
- Maintain and monitor the practice appointment system
- Process personal and telephone requests for appointments, home visits, and telephone consultations
- Ensure callers are directed to the appropriate clinician or healthcare professional
- Notify clinical staff of patient arrivals and communicate any schedule delays or adjustments
Prescription & Records Management
- To ensure that repeat prescriptions are generated accurately and efficiently within practice timelines and guidelines
- Ensure clinical staff receive medical records as requested
- Handle prescription queries and follow established protocols
- Process, file, and retrieve patient documents and medical records
Administrative & Clerical Support
- Process and distribute incoming and outgoing mail
- Take messages and pass information to the appropriate staff member promptly
- Perform general office duties including filing, scanning, photocopying, data entry, and collating documents
- Support practice staff with administrative tasks as needed, including word processing and documentation preparation
- Initiate contact with and respond to requests from patients, team members, and external providers
- Maintain patient records and enter data accurately in line with practice procedures
Financial & Billing Support
- Process patient payments and issue receipts
- Handle private billing and prescription charges as required
- Record financial transactions accurately in line with practice procedures
Skills & Competencies
- Excellent communication and customer service skills
- Professional, friendly, and patient-focused approac
- Strong organisational and multitasking abilities
- High level of accuracy and attention to detail
- Ability to work calmly and efficiently in a busy medical environment
- Proficient in computer systems; experience with Socrates system is an advantage
Qualifications & Experience
- Previous experience in a receptionist or administrative role (preferably in a medical or healthcare setting)
- Strong IT skills, including data entry and Microsoft Office
- Knowledge of medical terminology and practice management systems is beneficial
Benefits
- Employee assistance programme
- Sick pay
- Wellness programme
Key Experience:
- Excellent written and spoken English is a requirement for this role
Good People Medical Centre is an equal opportunity employer committed to a diverse and inclusive workforce.
Job Type: Part-time
Pay: €15.00 per hour
Benefits:
- Employee assistance program
- Sick pay
- Wellness program
Ability to commute/relocate:
- Drogheda, County Louth: reliably commute or plan to relocate before starting work (required)
Experience:
- Medical receptionist: 1 year (required)
Language:
Work authorisation:
Work Location: In person
