Find Customer support specialist cork Jobs in Cork, C

Customer Support Specialist - Cork
TELUS Digital —Cork, County Cork
- €29,900 a year
- English
- Organisational skills
- AI
- Free parking
Quick apply
Team Leader | Customer Support | Cork office
TELUS Digital —Cork, County Cork
- €36,400–€40,000 a year
- Microsoft Excel
- English
- AI
Quick apply
FOH Sales & Patient Experience Specialist
Smile Store - The Dental Specialists —Togher, County Cork
- From €33,000 a year
- Part-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
TWM Waste Operative (Eli Lilly)
Indaver —Cork, County Cork
- Forklift
- Leaving certificate
- No degree
- Annual leave
- Employee assistance program
Quick apply
Customer Support Specialist (Multilingual with German and English) I Fintech I Cork
TELUS Digital —Cork, County Cork
- €35,900 a year
- English
- Presentation skills
- AI
- Relocation assistance
Quick apply
6d
Helpdesk Analyst
SolarWinds —Cork, County Cork
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
14d
Client Services Specialist
SGS —Cork, County Cork
- €55,000–€72,000 a year
- Full-time
- Contracts
- Annual leave
Quick apply
20h
Financial Consultant - Partnerships Team
Cornmarket —Cork, County Cork
- Full-time
- Hybrid work
- Sales
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Sr. Associate Quality Systems Specialist
McKesson —Cork, County Cork
- €40,100–€66,900 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quality Assurance Specialist
Catalyx —Cork, County Cork
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Skilled Operative – Cork - Full Time
McBreen Environmental Drain Services Ltd —Cork, County Cork
- From €16.50 an hour
- Full-time
- English
- Construction experience
Quick apply
Part Time Medical Secretary (Clerical Grade IV) - Temporary
Mercy University Hospital —Cork, County Cork
- €36,470–€56,018 a year
- Part-time
- Acute care
- Microsoft Excel
- Administrative experience
- Relocation assistance
Quick apply
3d
Manager, Customer Success - EMEA
Canto —Cork, County Cork
- Microsoft Excel
- Salesforce
- Master's degree
7d
Talent Acquisition Specialist
Catalyx —Cork, County Cork
- Full-time
- Recruiting
- In-person
- Communication skills
Quick apply
Distribution Operations Specialist - Apple Services Content Operations
Apple —Cork, County Cork
- Weekend availability
- Analysis skills
Cash Management Specialist
Gilead Sciences —Cork, County Cork
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Systems Application Analyst
AXA —Little Island, County Cork
- Analysis skills
- Communication skills
4d
IT Validation Specialist
Catalyx —Cork, County Cork
- Computer Science
- ERP systems
- Analysis skills
Quick apply
Shop Manager
SVP Society of St. Vincent de Paul —Carrigaline, County Cork
- €37,557.50 a year
- Full-time
- Microsoft Excel
- Sales
- Social media management
10d
Commercial Account Executive | Corporate
Berkeley Insurance Group —Cork, County Cork
- Full-time
- Hybrid work
- Employee assistance program

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Customer Support Specialist - Cork

TELUS Digital -
Cork, County Cork

Quick apply

Job details

Permanent
€29,900 a year

Benefits

Free parking
On-site gym
Private medical insurance

Qualifications

English
Organisational skills
AI
Communication skills

Full job description

Description

Customer Support Specialist | Cork office

Location - onsite in our Cork office, Mahon

Salary €29,900 gross per year + monthly performance bonus (up to 10%) and shift premium for hours between 10pm- 1am

Hours of work: shifts across 2:00 p.m. - 1:00 a.m. across Mon-Sun, subject to change

Start date: September 2026

Are you passionate about technology and helping people solve problems? We're launching an exciting new team at our Cork office, and looking for Customer Support Specialists to join us.

You'll be supporting customers of one of the world's leading privacy-focused tech companies—working at the forefront of creating a safer, more private internet. In this role you'll be assisting customers via chats, email, SMS and phone, troubleshoot technical issues, explain privacy and security concepts in simple language, and make a real difference for our client’s customers every single day.

What we offer:

Permanent employment contract
Performance-based bonus
Excellent career progression pathways and opportunities to advance your career
Great rewards for referring your friends
Multicultural work environment
Modern office with relaxation and play areas.
Onsite gym
Free car parking
Corporate Social Responsibility events and community projects
Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
Bike-to-work tax relief
Pension scheme
Maternity and paternity leave
Access to GP care and occupational health advisor
Subsidized canteen

This is a permanent role with real career growth potential.

The Role: What You'll Be Doing

Troubleshoot account, billing, login, subscription and product related issues
Handle customer inquiries across multiple channels: chat, email, SMS, and phone channels
Explain privacy and security concepts to customers in simple, clear language
Escalating complex cases to specialist teams as required
Document customer interactions thoroughly and maintain high quality ticket notes
Follow internal workflows, SOPs, and escalation processes accurately
Meet established performance expectations including quality, responsiveness, and customer satisfaction
Collaborate with cross-functional teams to improve processes and customer experience
Stay updated on product changes, workflows, and support processes
Handle sensitive customer information with professionalism and care

About YOU and YOUR skills:

C1/C2 level of English (written and spoken)
Experience working in a customer support/customer facing role is highly preferred
Strong attention to detail and organisational skills: accuracy matters, especially when handling sensitive privacy related data
High attention to detail and great organizational skills: Prior experience handling sensitive privacy related data is a distinct advantage
Demonstrated communication and problem solving skills
Prior experience in a call Centre environment is advantageous
Ability to learn new tools, systems, and workflows quickly

Interest in privacy, cybersecurity, and online safety is a bonus

Why Join Us?

At TELUS Digital, we're a global leader in digital customer experience. We partner with some of the world's most recognised technology brands to deliver outstanding customer support — and our Cork office is at the heart of that.

If you're ready to launch your career with a company that invests in its people, values your contributions, and offers real growth opportunities, we want to hear from you.

What happens next?

Apply now and our Recruitment team will be in touch shortly.

You are not fully sure your profile matches all the requirements? We value diverse backgrounds, perspectives, and experiences as they drive innovation and creativity, so don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.

#IDJob

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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Refine Your Search

customer support specialist cork jobs in cork, c

Customer Support Specialist - Cork

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