Find Staff performance engineer Jobs in Ballymount, D

Technical Docucare Associate
Xerox —Dublin, County Dublin
- IT
- In-person
- Leadership
Customer Care Agent
HomeSecure —Sandyford, County Dublin
- €27,500–€31,625 a year
- Customer service
- English
- Free parking
- Annual leave
Quick apply
Staff/Senior Backend Engineer (Node.js)
Mimica —Dublin, County Dublin
- Full-time
- Remote
- English
- Analysis skills
- JavaScript
- Annual leave
- Work from home
Staff/Lead Front-end Engineer
Mimica —Dublin, County Dublin
- Full-time
- Remote
- System design
- English
- Master's degree
- Annual leave
- Work from home
Product Development Senior Group Manager (Director)
Citi —Dublin, County Dublin
- €130,000 a year
- Full-time
- Hybrid work
- Master's degree
- Project management
- Bachelor's degree
Staff Forward Deployed Engineer, Google Cloud Consulting (Multiple Languages)
Google —Dublin, County Dublin
- €150,000–€154,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Doctoral degree
Field Service Engineer
Haier Europe —Dublin, County Dublin
- €42,172–€47,119 a year
- Overtime
- Customer service
- Annual leave
Staff Performance Engineer
Ridgeline —Dublin, County Dublin
- JavaScript
Quick apply
Staff Site Reliability Engineer
Replit —Dublin, County Dublin
- Full-time
- Remote
- Mentoring
- Communication skills
- Python
- Life insurance
PMO Lead (FTC) REF: 2628b
Fingleton White —Dublin, County Dublin
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
- Employee assistance program
Quick apply
Product Manager
Kitman Labs —Dublin, County Dublin
- Full-time
- Hybrid work
- AI
- Communication skills
- Analytics
Staff Engineer
Rain Technologies Inc. —Dublin, County Dublin
- Full-time
- Remote
- Azure
- System design
- SQL
Quick apply
Staff Quality Engineer II
BD —Dublin, County Dublin
- €75,900–€115,725 a year
- Engineering
- Analysis skills
- Project management
Renewables Portfolio Lead Ireland
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Business development
- Bachelor's degree
Lead ServiceNow Engineer and Architect
Kohlberg Kravis Roberts & Co. —Dublin, County Dublin
- Azure
- DevOps
- AWS
Software Architect
Holafly —Dublin, County Dublin
- Remote
- Spanish
- System design
- English
Principle Android Engineer
Elwood Roberts —Dublin, County Dublin
- €60,000–€70,000 a month
- Full-time
- System design
- English
- AWS
Quick apply
Service Manager – Refrigeration & Catering Services
Anglo Irish Refrigeration Co. Ltd. —Ashbourne, County Meath
- Full-time
- Management
- Customer service
- English
- Wellness program
- Employee assistance program
Quick apply
Project Engineering Management, Sr Staff Engineer
Synopsys —Dublin, County Dublin
- Microsoft Excel
- Engineering
- Master's degree
Manager, Chief Engineer
Vantage Data Centers Ireland Ltd —Dublin, County Dublin
- Weekend availability
- Management
- Customer service
- Project management
- Annual leave
- Employee assistance program
Quick apply

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Technical Docucare Associate

Xerox -
Dublin, County Dublin

Apply Now

Job details

Fixed term

Qualifications

Process improvement
IT
Leadership
Communication skills

Full job description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

12 MONTH FULL TIME CONTRACT/ POTENTIAL TO EXTEND

PURPOSE:

To assist in the smooth operation of Xerox onsite client sites - primarily for one Dublin based account. Support the provision of a suite of on-site services to the Customer Base as required including, but not limited to, Printer Management and Helpdesk to meet individual customer specifications as part of the contingency support team within the Xerox Service Delivery Organisation.

PRIMARY RESPONSIBILITIES:

As part of the Support Team the Technical Docucare Specialist will need to have a good understanding and working knowledge of Xerox Service offerings across the client customer base. All training will be provided as needed. This is necessary in order to consistently deliver on all relevant onsite activities as outlined within individual customer contracts and SLAs. These will include – but are not limited to - some or all of the following activities:

Demonstrate a full knowledge & understanding of the range of services provided by Xerox to our customers.

Support Xerox sites in the provision of on-site services throughout the year, providing support cover for holiday, sickness and peaks in workload.

Provide to Customers the range of contracted services to include Fleet Management, Centralized Document Production, Scanning services etc. Provide additional services in line with account base growth and wider digital opportunities.

Ensure full support and management of office and production devices including break fix, consumables managements and escalation as per defined processes.

Undertake support tasks and projects as defined by the manager, for example holiday management, stock takes, and other initiatives.

Liaise with third party solution providers to ensure call log, close and management by on site team in line with defined Service Level Agreement.

Liaise with third party solution providers in order to ensure that any additional customer requirements that cannot be met by Xerox Product Portfolio, and yet are critical to a successful service provision, are met.

Engagement of Xerox analysts, engineers, third party network support and site staff as necessary (problem escalation)

Liaise with customers and provide support in relation to the utilization of Xerox equipment and services. Act as a centre of competence in relation to equipment, providing adhoc training to the Customer as required.

Support the growth of the Xerox operation on site in order to identify opportunities and highlight to the relevant Account or Service Delivery Manager and participate in revenue generating/marketing initiatives.

Support sites through involvement in account reviews, compiling data on performance against key performance levels.

Occasional travel to other locations in NI on an as required basis in order to support the wider Operation.

Participate in team meetings and work as a member of a team.

Maintain and develop onsite Service Delivery Manuals.

CANDIDATE QUALIFICIATIONS, SKILLSETS & ABILITIES:

ESSENTIAL -

Minimum of two years successful track record in a customer facing role

Highly Flexible and able to cope under pressure and in a highly dynamic environment

Basic knowledge and experience of IT

Strong Interpersonal skills

Problem solving / Process improvement skills

Able to translate customer requirements into working solutions

Ability to work on own initiative

Ability to work well as part of a team

Communication – able to effectively communicate using a range of verbal and written communication skills with end users and senior customer contacts

Especially important is the ability to communicate appropriately within a diverse multi-cultural environment and across the full range of business disciplines

Capable of working under pressure, multi-tasking and correct prioritization working proactively to deadlines

Ability to report progress in an effective and timely manner

DESIRABLE -

Understanding of a networked environment, electronic printing processes and document management and production desirable

Knowledge of Xerox Office Services and print production environments

Full Clean Drivers License

#LI-CB1

#LI-ONSITE

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Refine Your Search

staff performance engineer jobs in ballymount, d

Technical Docucare Associate

Customer Care Agent

Staff/Senior Backend Engineer (Node.js)

Staff/Lead Front-end Engineer

Product Development Senior Group Manager (Director)

Staff Forward Deployed Engineer, Google Cloud Consulting (Multiple Languages)

Field Service Engineer

Staff Performance Engineer

Staff Site Reliability Engineer

PMO Lead (FTC) REF: 2628b

Product Manager

Staff Engineer

Staff Quality Engineer II

Renewables Portfolio Lead Ireland

Lead ServiceNow Engineer and Architect

Software Architect

Principle Android Engineer

Service Manager – Refrigeration & Catering Services

Project Engineering Management, Sr Staff Engineer

Manager, Chief Engineer

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