Find System centric services – Jobs in Lucan, D

Customer Success and Service Co-ordinator
Electro Automation Group —DUBLIN 15, County Dublin
- €40,000–€42,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Employee assistance program
- Sick pay
Quick apply
Field Service Technician Ireland - Coffee Machines
Scanomat UK Limited —Dublin, County Dublin
- From €42,000 a year
- Full-time
- Driving
- No degree
- Organisational skills
- Fuel card
- Annual leave
Quick apply
HR Generalist
Portobello Institute —DUBLIN 1, County Dublin
- €45,000–€48,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Human resources
- Recruiting
Quick apply
10d
Customer Account Specialist, Customer Operations
Analog Devices —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Presentation skills
Analyst, Corporate Banking, Dublin
Scotiabank —Dublin, County Dublin
- Spanish
- Analysis skills
- Banking
Rental Agent
Indie Campers —Dublin, County Dublin
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
Associate Principal/Principal Qualitative Research, Patient Centered Solutions
IQVIA —Dublin, County Dublin
- Full-time
- Hybrid work
- Doctoral degree
- Data analysis skills
- English
Customer Account Specalist
Analog Devices —Dublin, County Dublin
- Day shift
- Microsoft Excel
- Microsoft Office
- Presentation skills
Customer Support Co-Ordinator
Elwood Roberts —Dublin, County Dublin
- €32,000–€38,000 a month
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Software Development Engineer
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Sr. SDE, Workforce Solutions (WS)
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- System design
- Java
Deskside Support Engineer
Systal Technology Solutions —Dublin, County Dublin
- Full-time
- Azure
- Windows
- IT
Business Support Engineer
Meta —Dublin, County Dublin
- Weekend availability
- Master's degree
- SQL
- JavaScript
Principal Data Analyst
Optum —Dublin, County Dublin
- Full-time
- Data analysis skills
- SQL
- Presentation skills
Store Manager (35 hrs/week)
Build-A-Bear Workshop —Blanchardstown, County Dublin
- 8 hour shift
- POS
Quick apply
Computer Science Graduate
AQMETRICS —Maynooth, County Kildare
- Full-time
- Computer Science
- In-person
- Communication skills
- Employee assistance program
Manager, FX & Treasury Risk (Hybrid)
Xerox —Dublin, County Dublin
- Full-time
- Management
- Finance
- Master's degree
Senior Data Analyst
Optum —Dublin, County Dublin
- Full-time
- Engineering
- SQL
- Presentation skills
Data Scientist (Search & Recommendation)
Binance —Dublin, County Dublin
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- No degree
Quick apply
Delivery Manager
Elwood Roberts —Dublin, County Dublin
- €400–€500 a day
- Full-time
- Management
- DevOps
- Project management
Quick apply

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Customer Success and Service Co-ordinator

Electro Automation Group
DUBLIN 15, County Dublin

Quick apply

Job details

Permanent | Full-time
€40,000–€42,000 a year

Benefits

Bike to work scheme
Company pension
Company events
Employee assistance program
Sick pay
On-site parking

Qualifications

Customer service
ERP systems
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Customer Success & Service CoordinatorType: Full-Time, Permanent
Location: Dublin 15

We are seeking an organised, customer-focused and proactive individual to join our Service team as a Customer Success & Service Coordinator. This is a customer-facing role that acts as the central point of communication between our customers, field engineers and internal departments. The successful candidate will help ensure customers receive a responsive, professional and consistent service experience, from initial service request through to completion. As Electro Automation continues its business transformation and investment in modern systems and technologies, this role offers an excellent opportunity to develop within a growing organisation and become part of our evolving Customer Success function. The role combines customer relationship management, service coordination and operational administration, with a strong focus on communication, ownership and delivering an exceptional customer experience.

Responsibilities: Customer Success & Relationship Management

Act as a primary day-to-day contact for customers, ensuring queries and requests are managed professionally and efficiently.
Build positive working relationships with customers through proactive communication and responsiveness.
Support and, over time, facilitate Quarterly Business Reviews (QBRs) with key customers, using service performance data and customer feedback to drive continuous improvement, strengthen relationships, and identify opportunities for additional value and growth.
Keep customers informed on service progress, engineer attendance, quotations and completion status.
Ensure customers receive regular updates and clear expectations throughout the service lifecycle.
Escalate customer concerns promptly and coordinate resolution with internal teams.
Identify opportunities to improve customer experience and service delivery.

Service Coordination & Administration

Log and coordinate reactive service calls and planned maintenance activities.
Liaise with field engineers to coordinate follow-up actions and customer communications.
Review engineers' service reports and ensure completed work is accurately recorded and actioned.
Prepare and issue quotations for repairs, maintenance works and replacement parts.
Track quotation approvals and proactively follow up outstanding customer responses.
Coordinate scheduling of approved works and required resources.
Process completed maintenance activities through to invoicing.
Maintain accurate records and documentation within company systems.

Continuous Improvement & Transformation Support

Support the implementation of new systems, processes and ways of working as part of the Group's digital transformation programme.
Assist with customer data management, reporting and service performance tracking.
Participate in continuous improvement initiatives designed to improve efficiency and customer experience.
Support the future development of customer success processes, customer health monitoring and service performance reporting.

Your Areas of Knowledge & Expertise – That Matters to Us

Excellent communication and interpersonal skills.
Naturally customer-focused with a genuine desire to help people.
Strong organisational skills and ability to manage multiple priorities.
Ability to build relationships with customers and colleagues at all levels.
Strong attention to detail and ability to follow through on commitments.
Comfortable working in a fast-paced, dynamic environment.
Good IT skills, including Microsoft Office applications.
Ability to work independently while contributing positively to a team environment.
A proactive, solutions-focused mindset and willingness to learn.

Bonus Areas – Preferred / Nice-to-Have Skills

Previous experience in customer service, customer success, service coordination or administration.
Experience within engineering, facilities management, construction or service-based industries.
Experience using ERP, CRM or service management systems.
Understanding of reactive service delivery and planned maintenance processes.
Experience handling customer communications and issue resolution.
Experience working within a changing or growing organisation.

What Success Will Look Like

Success in this role means becoming a trusted and dependable point of contact for our customers and service teams. You will:

Ensure customers feel informed, supported and valued.
Coordinate service activities efficiently and proactively.
Build strong relationships with customers and internal stakeholders.
Help improve customer retention and satisfaction.
Support the business in adopting new systems and processes.
Contribute to the development of a modern, customer-centric service operation.
Develop trusted relationships with customers through proactive communication and participation in QBRs and/or service review meetings.
Help establish a Customer Success approach that moves beyond reactive administration towards long-term customer engagement, retention and continuous improvement.

Your ability to communicate effectively, build relationships and take ownership of customer outcomes will directly influence customer satisfaction and the continued growth of the Electro Automation Group.

Candidates must be eligible to work in Ireland & full time hours. At this time we do not require the assistance of agencies.

Pay: €40,000.00-€42,000.00 per year

Benefits:

Bike to work scheme
Company events
Company pension
Employee assistance program
On-site parking
Sick pay

Application question(s):

What are your salary expectations?
Do you have customer presentation and QBR experience?

Experience:

Customer Service Desk: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

system centric services – jobs in lucan, d

Customer Success and Service Co-ordinator

Field Service Technician Ireland - Coffee Machines

HR Generalist

Customer Account Specialist, Customer Operations

Analyst, Corporate Banking, Dublin

Rental Agent

Associate Principal/Principal Qualitative Research, Patient Centered Solutions

Customer Account Specalist

Customer Support Co-Ordinator

Software Development Engineer

Sr. SDE, Workforce Solutions (WS)

Deskside Support Engineer

Business Support Engineer

Principal Data Analyst

Store Manager (35 hrs/week)

Computer Science Graduate

Manager, FX & Treasury Risk (Hybrid)

Senior Data Analyst

Data Scientist (Search & Recommendation)

Delivery Manager

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