Find Data platform engineer Jobs in Cork, C

Technical Support Engineer
Zoom —Cork, County Cork
- €47,800–€76,500 a year
- Full-time
- No degree
- Communication skills
1d
Software Principal Engineer (SRE)
Dell Technologies —Cork, County Cork
- Full-time
- Java
- C++
- Agile
Software Engineer 3
MongoDB —Cork, County Cork
- On call
- Remote
- Azure
- Java
- AWS
9d
Senior AI/ML Engineer
Tigera —Cork, County Cork
- Writing skills
- AI
- Communication skills
Quick apply
Sr. IAM Engineer – SAP Security HANA
McKesson —Cork, County Cork
- €66,000–€110,000 a year
- Analysis skills
Cloud Operations Engineer
MongoDB —Cork, County Cork
- On call
- Remote
- Azure
- DevOps
- Java
10d
Product Manager (12-month FTC)
Vusion —Cork, County Cork
- Full-time
- Remote
- Continuous improvement
- Product management
- Communication skills
Quick apply
Manager, Site Reliability Engineering - Storage Layer Service
MongoDB —Cork, County Cork
- Hybrid work
- Microsoft Excel
- Azure
- AWS
Sr. AI Developer
OpenText —Cork, County Cork
- Azure
- Computer Science
- DevOps
Senior Linux/MAC Software Engineer
Forcepoint International Technology Limited —Cork, County Cork
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
Quick apply
Staff Software Engineer (Java)
Cloudera —Cork, County Cork
- Full-time
- Java
- SQL
- Software development
- Annual leave
Business Systems Engineer (Cork)
Qumulo —Cork, County Cork
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
Quick apply
Senior Software Engineer, Server Networking Security (Rust)
MongoDB —Cork, County Cork
- Azure
- AWS
- Bachelor's degree
10d
Staff Engineer
MongoDB —Cork, County Cork
- On call
- Hybrid work
- Azure
- Java
- AWS
Senior Software Engineer, Forward Deployed AI Engineer
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- Oracle
- Java
10d
Senior Cloud Applications Engineer
OpenText —Cork, County Cork
- Azure
- Computer Science
- Java
Senior Product Security Engineer, Server
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- AWS
- C++
Global Operational Technology Engineer
PepsiCo —Cork, County Cork
- Computer Science
- SQL
- Bachelor's degree
Senior Engineer, Embedded Software
Analog Devices —Cork, County Cork
- Full-time
- System design
- Master's degree
- Bachelor's degree
2d
Senior Mechanical Engineer
Advanced Energy Industries, Inc. —Cork, County Cork
- Analysis skills
- Bachelor's degree
- Mentoring

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Technical Support Engineer

Zoom -
Cork, County Cork

Apply Now

Job details

Full-time
€47,800–€76,500 a year
1 day ago

Qualifications

CCNA
Firewall
VoIP
Communication skills

Full job description

R19435

Cork, County Cork, Ireland

Customer Services

Full time

What you can expect
As part of Zoom's Tier 2 Technical Support Team, based in Cork, Ireland, you will specifically support ourEnterprise customers. By developing and maintaining strategic partnerships, the Technical Support Engineer ensures the customers' success with Zoom products and services, and delivers customer satisfaction and happiness.

About the Team
The Technical Support Engineering team plays a crucial role in consistently delivering and improving an exemplary customer experience from Zoom. We build relationships, drive resolution on technical issues and act as dedicated technical support for customers.

We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.

This role is based in Cork, Ireland, and will require commute into office 3 times a week.

Responsibilities

Assigning to cases arriving in queue with vigor and manage multiple cases effectively.
Taking ownership and resolve cases in Tier 2 Support technology domains
Being accountable to deliver the best time to resolution in support of our customers
Contributing to organizational success by meeting individual goals and metrics
Communicating promptly and consistently with customers, prioritizing urgent requests
Maintaining proficiency with Zoom products, features, troubleshooting tools, and best practices
Being flexible and available for after-hours or on-call support when needed
Creating documentation and training materials for internal and external support.

What we're looking for

Possess a CCNA, Network+, or SSCA SIP credential or equivalent experience
Demonstrate Solid background in CCaaS/VoIP is essential.
Have a proven recent track record (5 - 7 Yrs) in a Technical Support role
Have the ability to manage a high volume of complex cases, calls, and chats in a fast-moving environment
Learn complex technical and platform knowledge quickly and use it effectively
Be customer-focused with natural and effective communication skills
Be highly assured and proactive in calling and collaborating with customer contacts.
Have a good understanding of network firewalls, switches, systems, and troubleshooting tools

Salary Range or On Target Earnings:

Minimum:

€47,800.00

Maximum:

€76,500.00

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

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Refine Your Search

data platform engineer jobs in cork, c

Technical Support Engineer

Software Principal Engineer (SRE)

Software Engineer 3

Senior AI/ML Engineer

Sr. IAM Engineer – SAP Security HANA

Cloud Operations Engineer

Product Manager (12-month FTC)

Manager, Site Reliability Engineering - Storage Layer Service

Sr. AI Developer

Senior Linux/MAC Software Engineer

Staff Software Engineer (Java)

Business Systems Engineer (Cork)

Senior Software Engineer, Server Networking Security (Rust)

Staff Engineer

Senior Software Engineer, Forward Deployed AI Engineer

Senior Cloud Applications Engineer

Senior Product Security Engineer, Server

Global Operational Technology Engineer

Senior Engineer, Embedded Software

Senior Mechanical Engineer

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