Find Customer service associate Jobs in Howth, D

Customer Support Administrator (Italian Speaker)
AXA —DUBLIN 1, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Support Agent
EVO Payments International GmbH, Branch Ireland (Dublin) —Dublin, County Dublin
- Full-time
- Customer service
- No experience needed
- Research
Quick apply
16h
Client Service Advisor
Aon Corporation —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service/Sales
Richard Austin Alloys ( Ireland ) Ltd. —DUBLIN 11, County Dublin
- Up to €29,432 a year
- Full-time
- Computer skills
- Profit sharing
Quick apply
3d
German Customer Service and Sales Officer in Malta
Next Job Abroad —Dublin, County Dublin
- €23,000–€28,000 a year
- Full-time
- Microsoft Excel
- Sales
- English
- Life insurance
Quick apply
Customer Service Advisor
Sherry FitzGerald —Sandyford, County Dublin
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
5d
Customer Services Advisor
Halfords —Coolock, County Dublin
- €14.50 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Employee discount
11d
Client Services Specialist Front Office & Risk M/F
Amundi —Dublin, County Dublin
- English
14d
Customer Service Specialist
Blackberry Hearing —Crumlin, County Dublin
- Part-time
- Customer service
- Administrative experience
- Clinic
- Sick pay
Quick apply
Customer Support Co-Ordinator
Elwood Roberts —Dublin, County Dublin
- €32,000–€38,000 a month
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Senior French Speaking Customer Operations Agent
FNZ —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Customer Service Advisor
Northgate Vehicle Hire —DUBLIN 15, County Dublin
- €29,500 a year
- Monday to Friday
- Customer service
- Microsoft Office
- Leaving certificate
- Annual leave
- Employee assistance program
Quick apply
5d
Client Services Specialist Data &BI M/F
Amundi —Dublin, County Dublin
12d
Customer Service Assistant - Ballyfermot
BoyleSports —DUBLIN 10, County Dublin
- Part-time
- Customer service
- Communication skills
Quick apply
4d
Referral Only - UK/I Customer Support Specialist (Weekend Shift)
Referrals by HubSpotters —Dublin, County Dublin
- Weekend availability
- Remote
- English
German Customer Support Specialist
HubSpot —Dublin, County Dublin
- €32,000–€44,000 a year
- Full-time
- Remote
- English
Quick apply

Related jobs to explore

Based on your search for customer service associate

Call for CVs: MHPSS Cultural Mediator (Georgian) (Ungraded)
UN International Organization for Migration —Dublin, County Dublin
Type of Appointment : *Special Short-Term Ungraded, 9 months with the possibility of Extension*. IOM Ireland provides with programming activities in the…
€3,000 a month
Quick apply
IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
Phishing and social engineering risks. Work closely with internal teams and third-party vendors to resolve issues. Manage IT hardware and software assets.
Quick apply

I want to receive the latest job alerts for customer service associate in howth, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service associate jobs near howth, d

Referral Specialist jobs in Dublin, County Dublin

Customer Service Representative jobs in Dublin, County Dublin

Customer Service Representative jobs in Cashel, County Tipperary

Dutch Customer Service jobs in Dublin, County Dublin

Customer Service Representative jobs in Dunboyne, County Meath

Customer Service Representative jobs in Lucan, County Dublin

Customer Service Representative jobs in Blackrock, County Dublin

Customer Service jobs in Mullingar, County Westmeath

Ntt Data Services jobs in Dublin, County Dublin

Disability Services jobs in Dundalk, County Louth

Parking Services jobs in Dublin, County Dublin

Italian Speaker jobs in Dublin, County Dublin

French Speaker jobs in Dublin, County Dublin

Portuguese Speaker, Remote jobs in Cork, County Cork

Spanish Speaker jobs in Kildare Village, County Kildare

German Speaker jobs in Dublin Airport, County Dublin

French Speaker Job jobs in Dublin, County Dublin

German Speaker jobs in Bray, County Wicklow

Senior Software Engineer jobs in Dublin, County Dublin

Client Relationship Manager jobs in Cork, County Cork

Customer Support Administrator (Italian Speaker)

AXA -
DUBLIN 1, County Dublin

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
Italian
Communication skills

Full job description

Job Description:

ABOUT AXA MPS FINANCIAL

AXA MPS Financial is a life insurance company under Irish law, regulated by the Central Bank of Ireland and operating in the Italian market under the Freedom to Provide Services regime, through a widespread network of banks.

It was established in 1999 in Dublin as a company specialized in Unit and Index Linked insurance products, and since 2007 it has been part of the AXA MPS Joint Venture (which owns 100% of the company through AXA MPS Assicurazioni Vita S.p.A), combining the historical expertise and traditional local presence of the Montepaschi Group with AXA's international leadership in financial protection.

Since January 1, 2014, the company has been part of the AXA ITALIA insurance group (registered in the Register of Insurance Groups with no. 041).

https://www.axa-mpsfinancial.ie/

POSITION MISSION & MAIN ACTIVITIES

MAIN PURPOSE OF JOB

Manage verbal and written responses to queries, requests of information, transactions and possible escalations received by customers, distributor network (BMPS – Banca Monte dei Paschi di Siena) and third parties by email, telephone, chat and webform.

Manage Data entry on AML system for specific offline transactions received by customers, distributor network and third parties.

Manage back-office activities related to online and offline transactions.

Promote proactively innovation in tools and processes to improve the overall QoS and operational efficiency.

KEY PERFORMANCE MEASURES:

Manage all the queries (verbal and written) coming daily ensuring a high level of service.
Manage requests directly or with support of senior colleagues and manager and the respective departments, concerning the requests.
Support their organisational unit with Back Office activities (Cases Management, Report compilation and Outbound contacts), both by email and telephone.
Manage clients’ offline transaction requests (death claim, maturity, surrender, variation…) ensuring that they are properly forwarded to the relevant department.
Manage data entry on AML system for specific offline transactions received by email or post, revert to AML team for investigations.
Manage the relationship with internal departments leading to resolution of requests.
Respond to queries and requests from Italian Authorities (Agenzia delle entrate, Guardia di finanza).
Contribute to ensure that all the KPIs are met, and an excellent service is provided.
Provide feedback to trigger actions to optimise the QoS and the operating machine, contribute to the company overall goals.
Support the Operations team when needed.

KEY CUSTOMERS

Internal:

Components of the Customer Support, in particular the members of the team and the Manager.
Customer Operation Team usually involved in escalation and complex queries.
Other Organisational units in the company especially those involved in handling requests (Customer Operations, Compliance/AML, Distribution, Product, Actuarial, Digital teams).

External:

Distributor Network (BMPS – Banca Monte dei Paschi di Siena)
Third part banks
Final Customers
Authorities, Institutions, Associations
Third parties (i.e lawyers)
FNZ CO
AXA Italy (Smart Centre)

PROFILE, SKILLS & COMPETENCIES

Qualifications:

High School Diploma /Degree
Knowledge: 1-2 years of experience in Customer Service

Knowledge:

PC and/or laptop, copy/scan/fax machine, telephone and other
general office equipment
Good knowledge of MS Office (Excel, Word, PPT)
CRM

Skills:

Excellent, clear, strong written and verbal communication skills
Customer oriented
Problem solving and Stress management
Ability to effectively prioritize and manage day-to-day tasks in an efficient manner
Reliable, self-motivated, well organized
Ability to multitask in a fast-paced environment
Excellent organizational and interpersonal skills
Demonstrates accuracy and thoroughness and monitors own work to ensure quality
Ability to work within a team environment as well as independently
Fluent in English and Italian (spoken and written)
PC Skills and Communication tools (Softphone, Outlook, CRM, Windows, Teams)

Apply Now

Refine Your Search

customer service associate jobs in howth, d

Customer Support Administrator (Italian Speaker)

Customer Support Agent

Client Service Advisor

Customer Service/Sales

German Customer Service and Sales Officer in Malta

Customer Service Advisor

Customer Services Advisor

Client Services Specialist Front Office & Risk M/F

Customer Service Specialist

Customer Support Co-Ordinator

Senior French Speaking Customer Operations Agent

Customer Service Advisor

Client Services Specialist Data &BI M/F

Customer Service Assistant - Ballyfermot

Referral Only - UK/I Customer Support Specialist (Weekend Shift)

German Customer Support Specialist

Related jobs to explore

I want to receive the latest job alerts for customer service associate in howth, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected