Find System centric services – Jobs in Lucan, D

Customer Success and Service Co-ordinator
Electro Automation Group —DUBLIN 15, County Dublin
- €38,000–€42,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Employee assistance program
- Sick pay
Quick apply
Senior Product Manager
Optum —Dublin, County Dublin
- Full-time
- Master's degree
- Analysis skills
- No degree
14d
AI Research Engineer (Multi-Modal Reinforcement Learning) - 100% Remote Worldwide
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Doctoral degree
- Computer Science
- English
Technical Escalations Engineer 2 (Network Monitoring) - EMEA
Datadog —Dublin, County Dublin
- On call
- Windows
- Linux
- Employee stock purchase plan
Quick apply
10d
Senior Site Reliability engineer
Guidewire Software —Dublin, County Dublin
- Weekend availability
- Oracle
- Computer Science
- DevOps
Senior Associate, Global Risk Management Programs
Azurity Pharmaceuticals - Ireland —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Solutions Engineer, Upmarket (Pre-Sales) - EMEA (German Speaking)
Vanta —Dublin, County Dublin
- Full-time
- Azure
- Sales
- Windows
- Annual leave
Account Executive
Zendesk —Dublin, County Dublin
- Full-time
- Sales
- Research
- Bachelor's degree
Data Center – Physical Infrastructure Specialist
Abbott Laboratories —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Electrical Engineering
Technical Escalations Engineer 2 (Agent) - Dublin
Datadog —Dublin, County Dublin
- On call
- Windows
- Linux
- Python
- Employee stock purchase plan
Quick apply
11d
Campervan Technician
Indie Campers —Dublin, County Dublin
- Weekend availability
- English
- Mechanical knowledge
- Referral programme
Quick apply
Controls Engineer, Controls Engineer
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Accountant – Investment Cashflows 80-100%
LGT Capital Partners —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Accounting
Senior HRIS Manager
Aptiv plc —Dublin, County Dublin
- Microsoft Excel
- Bachelor's degree
- Human resources
Principal Data Analyst
Optum —Dublin, County Dublin
- Full-time
- Data analysis skills
- SQL
- Presentation skills
20h
Deputy Manager
Halfords —Clondalkin, County Dublin
- €37,000–€40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Channel Manager, DACH [German Fluency]
Vanta —Dublin, County Dublin
- Full-time
- English
- IT
- AI
- Annual leave
Business Development Executive - Linea
Adare —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- Marketing
- Business development
Quick apply
13d
Sr. SDE, Workforce Solutions (WS)
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- System design
- Java
Lead Software Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Computer Science
- English
- Java

I want to receive the latest job alerts for system centric services – in lucan, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

system centric services – jobs near lucan, d

Account Executive jobs in Dublin, County Dublin

Site Reliability Engineer jobs in Dublin, County Dublin

Infrastructure Specialist jobs in Dublin, County Dublin

Business Development Executive jobs in Dublin, County Dublin

Software Engineer jobs in Dublin, County Dublin

Technical Engineer jobs in Dublin, County Dublin

Senior Product Manager jobs in Dublin, County Dublin

Data Analyst jobs in Dublin, County Dublin

Channel Manager jobs in Dublin, County Dublin

Solutions Engineer jobs in Dublin, County Dublin

Controls Engineer jobs in Dublin, County Dublin

HRIS Manager jobs in Dublin, County Dublin

Risk Manager jobs in Dublin, County Dublin

Account Executive jobs in Cork, County Cork

Marketing Executive jobs in Drumbilla, County Louth

Account Executive jobs in County Galway

Administration, Executive Assistant €30,000 jobs in Cork, County Cork

Account Executive jobs in Newbridge, County Kildare

Deputy Manager jobs in Dublin, County Dublin

Dental Practice Manager jobs in Dublin, County Dublin

Customer Success and Service Co-ordinator

Electro Automation Group
DUBLIN 15, County Dublin

Quick apply

Job details

Permanent | Full-time
€38,000–€42,000 a year

Benefits

Bike to work scheme
Company pension
Company events
Employee assistance program
Sick pay
On-site parking

Qualifications

Customer service
ERP systems
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Customer Success & Service CoordinatorType: Full-Time, Permanent
Location: Dublin 15

We are seeking an organised, customer-focused and proactive individual to join our Service team as a Customer Success & Service Coordinator. This is a customer-facing role that acts as the central point of communication between our customers, field engineers and internal departments. The successful candidate will help ensure customers receive a responsive, professional and consistent service experience, from initial service request through to completion. As Electro Automation continues its business transformation and investment in modern systems and technologies, this role offers an excellent opportunity to develop within a growing organisation and become part of our evolving Customer Success function. The role combines customer relationship management, service coordination and operational administration, with a strong focus on communication, ownership and delivering an exceptional customer experience.

Responsibilities: Customer Success & Relationship Management

Act as a primary day-to-day contact for customers, ensuring queries and requests are managed professionally and efficiently.
Build positive working relationships with customers through proactive communication and responsiveness.
Support and, over time, facilitate Quarterly Business Reviews (QBRs) with key customers, using service performance data and customer feedback to drive continuous improvement, strengthen relationships, and identify opportunities for additional value and growth.
Keep customers informed on service progress, engineer attendance, quotations and completion status.
Ensure customers receive regular updates and clear expectations throughout the service lifecycle.
Escalate customer concerns promptly and coordinate resolution with internal teams.
Identify opportunities to improve customer experience and service delivery.

Service Coordination & Administration

Log and coordinate reactive service calls and planned maintenance activities.
Liaise with field engineers to coordinate follow-up actions and customer communications.
Review engineers' service reports and ensure completed work is accurately recorded and actioned.
Prepare and issue quotations for repairs, maintenance works and replacement parts.
Track quotation approvals and proactively follow up outstanding customer responses.
Coordinate scheduling of approved works and required resources.
Process completed maintenance activities through to invoicing.
Maintain accurate records and documentation within company systems.

Continuous Improvement & Transformation Support

Support the implementation of new systems, processes and ways of working as part of the Group's digital transformation programme.
Assist with customer data management, reporting and service performance tracking.
Participate in continuous improvement initiatives designed to improve efficiency and customer experience.
Support the future development of customer success processes, customer health monitoring and service performance reporting.

Your Areas of Knowledge & Expertise – That Matters to Us

Excellent communication and interpersonal skills.
Naturally customer-focused with a genuine desire to help people.
Strong organisational skills and ability to manage multiple priorities.
Ability to build relationships with customers and colleagues at all levels.
Strong attention to detail and ability to follow through on commitments.
Comfortable working in a fast-paced, dynamic environment.
Good IT skills, including Microsoft Office applications.
Ability to work independently while contributing positively to a team environment.
A proactive, solutions-focused mindset and willingness to learn.

Bonus Areas – Preferred / Nice-to-Have Skills

Previous experience in customer service, customer success, service coordination or administration.
Experience within engineering, facilities management, construction or service-based industries.
Experience using ERP, CRM or service management systems.
Understanding of reactive service delivery and planned maintenance processes.
Experience handling customer communications and issue resolution.
Experience working within a changing or growing organisation.

What Success Will Look Like

Success in this role means becoming a trusted and dependable point of contact for our customers and service teams. You will:

Ensure customers feel informed, supported and valued.
Coordinate service activities efficiently and proactively.
Build strong relationships with customers and internal stakeholders.
Help improve customer retention and satisfaction.
Support the business in adopting new systems and processes.
Contribute to the development of a modern, customer-centric service operation.
Develop trusted relationships with customers through proactive communication and participation in QBRs and/or service review meetings.
Help establish a Customer Success approach that moves beyond reactive administration towards long-term customer engagement, retention and continuous improvement.

Your ability to communicate effectively, build relationships and take ownership of customer outcomes will directly influence customer satisfaction and the continued growth of the Electro Automation Group.

Candidates must be eligible to work in Ireland & full time hours. At this time we do not require the assistance of agencies.

Pay: €38,000.00-€42,000.00 per year

Benefits:

Bike to work scheme
Company events
Company pension
Employee assistance program
On-site parking
Sick pay

Experience:

Customer Service Desk: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

system centric services – jobs in lucan, d

Customer Success and Service Co-ordinator

Senior Product Manager

AI Research Engineer (Multi-Modal Reinforcement Learning) - 100% Remote Worldwide

Technical Escalations Engineer 2 (Network Monitoring) - EMEA

Senior Site Reliability engineer

Senior Associate, Global Risk Management Programs

Solutions Engineer, Upmarket (Pre-Sales) - EMEA (German Speaking)

Account Executive

Data Center – Physical Infrastructure Specialist

Technical Escalations Engineer 2 (Agent) - Dublin

Campervan Technician

Controls Engineer, Controls Engineer

Accountant – Investment Cashflows 80-100%

Senior HRIS Manager

Principal Data Analyst

Deputy Manager

Channel Manager, DACH [German Fluency]

Business Development Executive - Linea

Sr. SDE, Workforce Solutions (WS)

Lead Software Engineer

I want to receive the latest job alerts for system centric services – in lucan, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected