Find Ecommerce customer support Jobs in Dublin, D

Trust & Risk Agent (French Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- Social media management
- Customer service
- English
- Work from home
Senior Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Work from home
Principal Commercial Sales Enablement Partner, EMEA
Klaviyo —Dublin, County Dublin
- €88,000–€132,000 a year
- Sales
- Leadership
- Communication skills
Quick apply
Principal Sales Strategy & Operations Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Sales
- SQL
- Annual leave
- Work from home
Lead Support Engineer - Automation
eBay Inc. —Dublin, County Dublin
- Full-time
- Azure
- Java
- AWS
Supply Chain Solutions Programme Manager
Primark —Dublin, County Dublin
- AutoCAD
- Project management
- No degree
Trade Marketing Executive - Hybrid
Imperial Brands —Dublin, County Dublin
- Management
- Analysis skills
- No degree
4d
Security Engineer - Incident Response
Squarespace —Dublin, County Dublin
- €70,000–€107,800 a year
- Overtime
- Hybrid work
- AWS
- JavaScript
- Scripting
- Annual leave
- Employee assistance program
Manager, Workplace Experience
Klaviyo —Dublin, County Dublin
- €72,000–€108,000 a year
- Hospitality
- Google Suite
- Leadership
Quick apply
14d
Product Manager
Allianz —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
- Product management
- Agile
Director of Sales, Commercial (Europe)
Klaviyo —Dublin, County Dublin
- €144,000–€216,000 a year
- Sales
- Leadership
- Communication skills
Quick apply
Account Executive Commercial, Spanish Speaker
Klaviyo —Dublin, County Dublin
- €57,500 a year
- Spanish
- English
- Marketing
Quick apply
Account Executive, Senior MidMarket
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business
- Communication skills
- Annual leave
- Work from home
Deputy Manager
Life Style Sports —Dundrum, County Dublin
- Full-time
- Management
- Supervising experience
- Team management
- Store discount
- Employee assistance program
Quick apply
Hardware Asset Manager
eBay Inc. —Dublin, County Dublin
- Full-time
- Inventory control
- ERP systems
- Microsoft Office
Trust & Risk Agent (German Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Social media management
- Customer service
- English
- Work from home
Principal Full Stack Software Engineer – eCommerce Platforms
Abbott Laboratories —Dublin, County Dublin
- Full-time
- Azure
- System design
- Java
Manager European CBT Markets - FTC
eBay Inc. —Dublin, County Dublin
- Full-time
- Hybrid work
- Spanish
- Sales
- English
Forward Deployed Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
AI Infrastructure Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- Java
- Master's degree
- Annual leave
- Work from home

I want to receive the latest job alerts for ecommerce customer support in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

ecommerce customer support jobs near dublin, d

Security Engineer jobs in Dublin, County Dublin

Marketing Executive jobs in Dublin, County Dublin

Asset Manager jobs in Dublin, County Dublin

Supply Chain Manager jobs in Dublin, County Dublin

Account Executive jobs in Dublin, County Dublin

Infrastructure Engineer jobs in Dublin, County Dublin

Product Manager jobs in Dublin, County Dublin

Sales Director jobs in Dublin, County Dublin

Trustee jobs in Dublin, County Dublin

Full Stack Developer jobs in Dublin, County Dublin

Commercial Sales Executive jobs in Dublin, County Dublin

Software Engineer jobs in Dublin, County Dublin

Customer Success Manager jobs in Dublin, County Dublin

Security Engineer jobs in Remote

Security Engineer jobs in Cork, County Cork

Manufacturing Engineer jobs in Limerick, County Limerick

Manufacturing Engineer jobs in County Dublin

Security Security jobs in Dundalk, County Louth

Marketing Executive jobs in County Dublin

Marketing Marketing jobs in Carrickmacross, County Monaghan

Trust & Risk Agent (French Speaking)

Whatnot -
Dublin, County Dublin

Apply Now

Job details

Full-time
€35,000–€42,500 a year

Benefits

Work from home

Qualifications

French
Social media management
Customer service
English
E-commerce
Bachelor's degree
Zendesk

Full job description

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

The Trust & Risk team is a high-impact team that ensures Whatnot is a safe and trusted platform for our buyers and sellers. As a Trust & Risk Agent you will work as the front-line support, assisting customers with escalated & emergency issues related to the Whatnot platform.

Provide inbound email support for our French users experiencing trust and safety issues
De-escalate and educate customers through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety
Thoughtfully investigate Trust & Risk cases with high complexity and high sensitivity while maintaining customer satisfaction
Serve as the escalation point for issues requiring nuanced understanding of language and culture
Work with other departments to research and resolve open questions
Efficiently work through a backlog of open issues and monitor performance of key operations
Represent the company with integrity and professionalism
Review key metrics and utilise data to make informed decisions

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Dublin hub.

You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

This role will suit someone looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:

4 year degree is a plus. 2+ years of experience in Trust & Safety/Trust & Risk, customer service, user experience or fulfilment
Fluent in French and English
Positive Customer first-attitude
Weekend availability required
Proactive problem-solver and process-improver
Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Knowledge of Collectibles is a plus

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
- All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Please find our Whatnot Candidate Privacy Notice here.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation Range: €35K - €42.5K

Apply Now

Refine Your Search

ecommerce customer support jobs in dublin, d

Trust & Risk Agent (French Speaking)

Senior Customer Success Manager

Principal Commercial Sales Enablement Partner, EMEA

Principal Sales Strategy & Operations Manager

Lead Support Engineer - Automation

Supply Chain Solutions Programme Manager

Trade Marketing Executive - Hybrid

Security Engineer - Incident Response

Manager, Workplace Experience

Product Manager

Director of Sales, Commercial (Europe)

Account Executive Commercial, Spanish Speaker

Account Executive, Senior MidMarket

Deputy Manager

Hardware Asset Manager

Trust & Risk Agent (German Speaking)

Principal Full Stack Software Engineer – eCommerce Platforms

Manager European CBT Markets - FTC

Forward Deployed Software Engineer

AI Infrastructure Engineer

I want to receive the latest job alerts for ecommerce customer support in dublin, d

Related Searches

Explore jobs in more locations

Join the Future of Commerce with Whatnot!

Role

You

Benefits

EOE

Jobseeker tools

Employer Tools

Browse

Stay Connected