Find Security engineer incident Jobs in Dublin 17, D

Desktop & Site Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Quick apply
Security Engineer - Incident Response
Squarespace —Dublin, County Dublin
- €70,000–€107,800 a year
- Overtime
- Hybrid work
- AWS
- JavaScript
- Scripting
- Annual leave
- Employee assistance program
Desktop Support Engineer
Teleperformance —Dublin 07, County Dublin
- Full-time
- Management
- Customer service
- Windows
Senior ICT Cloud & Security Engineer
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
- Free parking
Quick apply
Customer Experience Engineer
Microsoft —Dublin, County Dublin
- €63,400–€130,000 a year
- Full-time
- Azure
- Computer Science
- Engineering
2d
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- €60,000–€70,000 a year
- Full-time
- Azure
- AWS
- IT
IT Site Support Engineer | Cork
Philip Lee —DUBLIN 4, County Dublin
- Windows
- Computer networking
- SharePoint
Sr. SDE, Workforce Solutions (WS)
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- System design
- Java
Network Support Engineer, Aruba
Kanari —Dublin, County Dublin
- Engineering
- Microsoft Office
- Bachelor's degree
- Annual leave
Deskside Support Engineer
Ekco —Dublin, County Dublin
- Azure
- Windows
- SharePoint
- Annual leave
- Employee assistance program
Quick apply
IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Free parking
Quick apply
Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
13d
Infrastructure & Cloud Operations Engineer (Daily Rate Contractor)
Arthur Cox —Dublin, County Dublin
- Overtime
- Hybrid work
- Computer Science
- Customer service
- English
Quick apply
6d
Site Reliability Engineer - Foundation Team
Global-e —Dublin, County Dublin
- Full-time
- DevOps
- AWS
- Budgeting
Quick apply
Incident Management Engineer II - bilingual (Mandarin & English), AWS Incident Detection and Response
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Weekend availability
- Computer Science
- English
- AWS
Senior DevSecOps Engineer
Autodesk —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Scripting
Staff Site Reliability Engineer
Replit —Dublin, County Dublin
- Full-time
- Remote
- Mentoring
- Communication skills
- Python
- Life insurance
IT Airport Engineer - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- €33,000 a year
- Weekend availability
- Inventory control
- Windows
- No degree
Quick apply
Software Development Engineer, AWS Incident Tooling & Response
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Engineering
- AWS
Senior Site Reliability Engineer - Ireland
Heidi —Dublin, County Dublin
- Full-time
- Hybrid work
- DevOps
- AWS
- Mentoring
- Work from home

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Desktop & Site Support Engineer

Teleperformance -
Dublin, County Dublin

Quick apply

Job details

Permanent

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

VACANCY: Desktop Support Engineer

Job Type: Permanent

Location: Dublin (Hybrid)

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Quick apply

Refine Your Search

security engineer incident jobs in dublin 17, d

Desktop & Site Support Engineer

Security Engineer - Incident Response

Desktop Support Engineer

Senior ICT Cloud & Security Engineer

Customer Experience Engineer

Senior IT Lead and Delivery Manager

IT Site Support Engineer | Cork

Sr. SDE, Workforce Solutions (WS)

Network Support Engineer, Aruba

Deskside Support Engineer

IT Support Engineer - Level 2

Technical Support Engineer - Premium Accounts, Weekend Coverage

Infrastructure & Cloud Operations Engineer (Daily Rate Contractor)

Site Reliability Engineer - Foundation Team

Incident Management Engineer II - bilingual (Mandarin & English), AWS Incident Detection and Response

Senior DevSecOps Engineer

Staff Site Reliability Engineer

IT Airport Engineer - Dublin Airport

Software Development Engineer, AWS Incident Tooling & Response

Senior Site Reliability Engineer - Ireland

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