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Reception Assistant Manager

Hayfield Manor Hotel -
Cork, County Cork

Quick apply

Job details

Full-time
9 hours ago

Benefits

Bike to work scheme
Food allowance
Company events
Employee assistance program
Employee discount
On-site parking

Qualifications

English
Multi-line phone systems
Leadership

Full job description

Reports To: Reception Manager

Role Purpose

The Reception Assistant Manager supports the Reception Manager in leading the Front Office, Guest Relations and Switchboard team, deputising in their absence. The role holds day-to-day responsibility for guest experience standards, team performance and departmental operations, ensuring the department consistently delivers the service, presentation and professionalism expected of a 5-star property.

Key Responsibilities

Guest Experience & Operations

Maintain a visible, hands-on presence across the hotel, leading by example throughout the guest journey from pre-arrival to departure.
Oversee daily arrivals, VIP arrangements, group bookings and guest profile management, ensuring pre-arrival communications, rooming and guest preferences are handled to a 5-star standard.
Act as the primary point of escalation for guest concerns and complaints, taking ownership of resolution and follow-up.
Liaise closely with Accommodation, Food & Beverage, Spa, Concierge, Housekeeping and other departments to ensure guest requests and VIP arrangements are communicated and fulfilled.
Monitor service standards across public areas and guest-facing touchpoints, identifying and acting on opportunities to enhance the guest experience.
Carry out reception duties as required, including check-in/check-out, billing queries, guest records and correspondence.

Team Leadership

Manage the day-to-day performance of the team, allocating duties, coaching and providing feedback.
Support recruitment, onboarding, training and ongoing development of team members.
Contribute to rostering and resource planning to always ensure appropriate departmental cover.
Escalate conduct or performance concerns to the Reception Manager as required, and act as a role model for the standards expected of the team.

Administration & Reporting

Review guest experience logs, handovers and departmental reports for accuracy, consistency and timeliness across shifts.
Support the Reception Manager with departmental administration, cash and billing controls, and performance reporting against targets.
Ensure departmental procedures, brand standards and compliance requirements are consistently upheld.

Standards & Professionalism

Maintain the highest standards of professionalism, confidentiality and integrity at all times.
Communicate effectively with senior management, department heads and colleagues.
Demonstrate the leadership, reliability and commitment to service excellence expected of a manager at Hayfield Manor, a 5-star property.

Role Review

This job description reflects the current responsibilities of the Reception Assistant Manager position during the probationary period. Responsibilities and duties may be reviewed, amended or expanded at the discretion of management in line with operational requirements, business needs and demonstrated performance.

Job Type: Full-time

Benefits:

Bike to work scheme
Company events
Employee assistance program
Employee discount
Food allowance
On-site parking

Language:

English (required)

Work Location: In person

Quick apply

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