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CX Project Manager
G MASS —Dublin, County Dublin
- Full-time
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Quick apply
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Q-Nis —Park West, County Dublin
- Full-time
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CX Project Manager

G MASS
Dublin, County Dublin

Quick apply

Job details

Full-time
1 day ago

Qualifications

Jira
Project management
Agile

Full job description

G MASS are working with a global financial services organisation to identify a CX Project Manager to join their Client Experience delivery function.

The role sits at the centre of day to day delivery for the Client Experience team, bringing structure through consistent tracking, clean reporting and firm governance, freeing senior leaders to focus on roadmap ownership and stakeholder strategy. It is a hands on position built around Jira, with the successful candidate becoming the team's go to person for backlog structure, ticket quality and workflow discipline, growing over time from coordination into genuine delivery ownership.

Responsibilities:

Support execution across multiple CX workstreams, applying governance standards consistently
Maintain delivery momentum through proactive follow up, moving from coordination into real accountability for outcomes
Own Jira ticket hygiene, status accuracy and dependency tracking across high volume, high complexity backlogs
Continuously refine how Jira is used so it reflects genuine delivery progress
Build and maintain delivery and governance dashboards, giving clear visibility of risks, dependencies and overdue items
Translate Jira and backlog data into simple insight for non technical stakeholders, flagging risk and slippage early
Maintain project plans, action logs and RAID trackers, and support first pass reporting for weekly and leadership forums
Track actions and follow ups from meetings, ensuring they live in dashboards rather than just notes
Participate hands on in delivery activity, driving progress rather than only tracking it

Requirements

Hands on Jira experience, academic, internship or professional, with a real understanding of how backlogs, tickets and workflows operate in practice
A track record of using structured task tracking tools
A strong ownership mindset, shown through driving follow ups, improving processes or taking initiative
Confidence working alongside technical or product delivery teams without a technical background
Some exposure to Agile or Scrum ways of working and backlog refinement
Experience producing delivery reporting or dashboards

Desirable

Prior exposure to client experience, delivery or transformation initiatives
Awareness of user centric delivery or product development approaches

Benefits

Permanent Contract

Competitive Salary

Quick apply

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live data centre projects jobs in dublin, d

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