DevOps Engineer
About the Role
We are seeking a skilled and customer-focused DevOps Engineer to join our team. This role is ideal for someone who thrives in a production environment, enjoys troubleshooting complex issues, and is passionate about improving system reliability, operational processes, and customer experience.
As a DevOps Engineer, you will play a critical role in maintaining and supporting business-critical systems, responding to incidents, investigating customer issues, automating operational tasks, and continuously improving documentation and runbooks. You will collaborate across teams and communicate effectively with both technical and non-technical stakeholders in a fast-paced, highly asynchronous environment.
Key ResponsibilitiesProduction Operations & Incident Management
- Monitor, respond to, and troubleshoot production alerts and system incidents.
- Quickly identify the source of issues and determine whether failures originate from internal systems, customer environments, or external providers.
- Escalate incidents appropriately based on established procedures and experience.
- Communicate clearly and confidently during service disruptions, providing updates on known and unknown factors while investigations are ongoing.
- Support customers during high-pressure situations and maintain a calm, professional approach.
System Administration & Automation
- Safely manage and support Linux-based production systems.
- Develop and maintain automation scripts and operational utilities.
- Configure and manage scheduled jobs, services, and system processes.
- Support infrastructure automation and configuration management initiatives.
- Troubleshoot and analyze infrastructure, application, and integration issues.
Documentation & Knowledge Management
- Create, maintain, and improve operational runbooks and technical documentation.
- Expand internal knowledge bases and document critical procedures and troubleshooting steps.
- Capture and share institutional and operational knowledge to improve team effectiveness.
Customer Support & Service Reliability
- Investigate customer-specific issues using transaction-level analysis rather than relying solely on aggregate system metrics.
- Query and analyze structured and unstructured logs to answer customer questions efficiently.
- Provide evidence-based findings and recommendations to customers and internal stakeholders.
- Balance urgency with careful analysis, understanding when immediate remediation is appropriate and when deeper investigation is required.
Required QualificationsTechnical Skills
- Strong experience administering Linux production environments.
- Proficiency with:
- Shell scripting (Bash or similar)
- SSH
- systemctl
- Crontab
- sudo
- Ansible
- Experience working with large log files and command-line analysis tools such as:
- grep
- awk
- sort
- uniq
- Ability to work with compressed files and perform remote troubleshooting without downloading data locally.
- Understanding of operating system concepts and how hardware resources are represented within Linux.
- Experience creating scripts and automation tools to improve operational efficiency.
- Familiarity with software development practices and DevOps methodologies.
Communication & Collaboration
- Excellent written and spoken English communication skills.
- Ability to communicate effectively with customers during incidents and periods of uncertainty.
- Comfortable working in a highly asynchronous environment.
- Strong documentation skills and attention to detail.
- Ability to provide clear status updates and proactively seek assistance when needed.
Desired Mindset
- Curious, analytical, and evidence-driven approach to problem solving.
- Comfortable challenging assumptions and validating information before acting.
- Ability to remain calm and professional under pressure.
- Strong ownership mentality with a focus on reliability and customer success.
- Willingness to continuously learn new technologies, services, and operational processes.
Preferred Qualifications
- 7+ years as DevOps Engineer
- Experience within capital markets, financial services, or fintech environments.
- Exposure to mission-critical systems and customer-facing financial platforms.
- Understanding of B2B customer support workflows.
- Experience supporting integrations between internal and external systems.
- Knowledge of the FIX Protocol is an advantage but not required.
Apply today and help us build reliable, scalable, and customer-focused systems that power critical business operations.
Work Location: Remote
