Find It Jobs in Edenmore County Dublin

Service Desk Agent - Contractor
Atos —Dublin, County Dublin
- €29,000 a year
- Remote
- Customer service
- English
- Windows
18h
Systems Analyst - Investment Management Platform, Charles River Development, Officer
State Street —Dublin, County Dublin
- Full-time
- Azure
- Oracle
- Computer Science
23h
Senior Network Engineer
Edge7 Networks Ltd —Dublin, County Dublin
- €58,454.12–€78,317.00 a year
- Full-time
- Hybrid work
- English
- In-person
Quick apply
1d
Technical Support Manager
New Relic —Dublin, County Dublin
- On call
- Hybrid work
- Communication skills
21h
Technical Support Engineer (French speaking)
Salesforce —Dublin, County Dublin
- Full-time
- Azure
- Oracle
- Computer Science
23h
UKI Technology Consulting - SAP Solution Architect - Ireland - Senior Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Engineering
- Master's degree
- Gym membership
- Referral programme
Solutions Architect - Italian Speaker
MongoDB —Dublin, County Dublin
- Azure
- Sales
- Java
Principal Solutions Architect
MongoDB —Dublin, County Dublin
- Remote
- Azure
- Sales
- Java

Discover related jobs

Based on your search for it jobs.

Data Analyst
Tate Europe —DUBLIN 10, County Dublin
A relevant third-level qualification in Data Analytics, Engineering, Mathematics, Sustainability/Environmental Science or a related discipline.
Quick apply
Business Analyst
Elwood Roberts —Dublin, County Dublin
Analyse current business processes and systems to identify areas for improvement. They have unrivalled training program and you will work along side some of the…
€40,000–€60,000 a month
Quick apply

I want to receive the latest job alerts for it in edenmore county dublin

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it jobs near edenmore county dublin

Solution Architect jobs in Dublin, County Dublin

Technical Support Engineer jobs in Dublin, County Dublin

Senior Network Engineer jobs in Dublin, County Dublin

Systems Analyst jobs in Dublin, County Dublin

Solution Architect jobs in Cork, County Cork

Solution Architect jobs in Galway, County Galway

City Architect jobs in Dublin, County Dublin

Engineer jobs in Limerick, County Limerick

Technical Support Engineer jobs in Carlow, County Carlow

Audio, Music, Editor, Composer, Sound Engineer jobs in Remote

Technical Support Engineer jobs in Cork, County Cork

Enterprise Architect jobs in County Dublin

Enterprise Architect jobs in Navan, County Meath

Junior Architect jobs in Dublin, County Dublin

Cloud Architect jobs in Dublin, County Dublin

Data Architect jobs in Dublin, County Dublin

Cloud Engineer jobs in Dublin, County Dublin

Senior Network Engineer jobs in County Limerick

Systems Analyst jobs in Galway, County Galway

Systems Analyst jobs in Cork, County Cork

Service Desk Agent - Contractor

Atos -
Dublin, County Dublin

Apply Now

Job details

Fixed term
€29,000 a year
18 hours ago

Qualifications

Customer service
English
Windows
IT
CompTIA A+

Full job description

About Atos Group

Atos Group is a global leader in digital transformation with c. 52,000 employees and annual revenue of c. € 10 billion, operating in 54 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The opportunity

Atos is a global leader in managed services, delivering hybrid cloud infrastructure, workplace experience, and technology solutions to clients worldwide. We are a 48,000 strong worldwide team with a clear ambition: to apply digital technology to advance what matters for our clients and society at large in 69 countries. With our passionate experts and world-class partners, we design digital solutions from every day to the mission critical.

By bringing together expertise, confidence, enthusiasm and a collaborative spirit that includes a diverse range of perspectives, we can create something far greater than the sum of its parts. At Atos, we believe that this is the right approach for the future. It is remarkably powerful. It is capable of creating real change in the world.

The role

The Service Desk Agent provides technical support and assistance to end users of IT services

provided by the company. As a Service Desk Agent, you will remotely troubleshoot and repair local hardware and software issues for Customers in Ireland.

The role is a fixed-term one for a period of 12 months.

Key responsibilities:

Provide remote IT assistance and support to end users:

Troubleshoot and repair local hardware and software issues
Manage authorization and supply of key hardware and software requests
Administer solutions to meet customer needs
Identify and communicate major incidents to key stakeholders

Maintain standard builds for Atos systems
Create and maintain technical and problem/resolution documentation

Skills we can’t do without:

Fluent English Language Skills: Able to communicate with customers on a day-to-day basis via telephone, email & chat services. Able to quickly build rapport with customers, colleagues and management
Conceptual Thinking: Can quickly grasp the underlying issues in complex problems or situations.
Flexibility: Takes account of new information or changed circumstances and modifies their approach accordingly.
Creativity: Takes innovative approaches to problem solving and devises inventive and creative solutions.
Follow-up and Monitoring: Checks progress against targets, reporting as necessary and taking action to resolve exceptions.
High level of motivation and focus on daily tasks
Enthusiasm to seek out opportunities within the business

This position does not require any specific qualifications. However, we look out for applicants who can show any of the below:

Working knowledge of Windows 10 and 11
ITIL methodology awareness
6+ months previous IT contact center or customer service experience. Otherwise, has worked in a target driven environment where incidents must be managed within specific SLA’s
Relevant IT Certification or equivalent (e.g. MD100, MS900, CompTIA A+)

Work location:

Fully on-site position - Atos office, Dundrum, Dublin, Ireland

Compensation:

Contract circa 29K per annum

Diversity, Equity & Inclusion

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.

We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox - [email protected]

Apply Now

Refine Your Search

it jobs in edenmore county dublin

Service Desk Agent - Contractor

Systems Analyst - Investment Management Platform, Charles River Development, Officer

Senior Network Engineer

Technical Support Manager

Technical Support Engineer (French speaking)

UKI Technology Consulting - SAP Solution Architect - Ireland - Senior Manager

Solutions Architect - Italian Speaker

Principal Solutions Architect

Discover related jobs

I want to receive the latest job alerts for it in edenmore county dublin

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected