Find Technology risk analyst Jobs in Dublin, D

Senior Operations Analyst- CL12
Accenture —Dublin, County Dublin
- Full-time
- English
- SQL
- Analysis skills
6h
Senior Treasury Analyst - Liquidity & FX
U.S. Bank National Association —DUBLIN 18, County Dublin
- €74,460–€87,600 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
9h
Senior Azure Administrator
Version 1 —Dublin, County Dublin
- Up to €1 a month
- Full-time
- Azure
- Oracle
- Windows
- Employee assistance program
- Employee discount
Quick apply
14d
Manager, Centralized Operations
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- English
- Finance
- Annual leave
Senior Financial Analyst
Hewlett Packard Enterprise —Leixlip, County Kildare
- Full-time
- Microsoft Excel
- Management
- Windows
5d
Software Development Lead
Citi —Dublin, County Dublin
- €93,280–€139,920 a year
- Full-time
- Hybrid work
- Master's degree
- SQL
- Project management
Salesforce Developer
Zurich Insurance —Dublin, County Dublin
- Salesforce
- Analysis skills
- Project management
11d
Lead Cyber Security Engineer
Mater Private Network —Dublin, County Dublin
- Full-time
- Azure
- Windows
- Analysis skills
Quick apply
Senior ICT Cloud & Security Engineer
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
- Free parking
Quick apply
Security Automation and Orchestration (SOAR) Engineer
Canada Life —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Bachelor's degree
Temporary Assistant Principal - Assistant Director, Legal Services
Coimisiún na Meán —Dublin, County Dublin
- €82,290 a year
- English
- Administrative experience
- No degree
- Annual leave
1d
Director, Finance Transformation
KAYAK —DUBLIN 2, County Dublin
- Full-time
- Remote
- Computer Science
- Engineering
- ERP systems
- Annual leave
- Employee assistance program
Quick apply
Lead Technical Product Manager
Optum —Dublin, County Dublin
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Senior Product Manager
RWS Group —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Sales
- No degree
Manager, EMEA Treasury Operations
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Master's degree
Lead Full Stack Developer
Citi —Dublin, County Dublin
- €93,280 a year
- Full-time
- Hybrid work
- Azure
- Java
- Master's degree
Lead Backend Developer
Citi —Dublin, County Dublin
- €93,280 a year
- Full-time
- Hybrid work
- Azure
- Java
- Master's degree
Workday HRIS Lead Specialist
ICON Plc —Dublin, County Dublin
- Full-time
- Oracle
- Bachelor's degree
- No degree
Associate Director Process Engineering – APICOM
AstraZeneca —Dublin, County Dublin
- Doctoral degree
- Manufacturing
- Communication skills
Java Software Engineer (AVP)
Citi —Dublin, County Dublin
- €71,440–€107,160 a year
- Full-time
- Computer Science
- System design
- Java

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Senior Operations Analyst- CL12

Accenture -
Dublin, County Dublin

Apply Now

Job details

Full-time
6 hours ago

Qualifications

CSS
English
SQL
Analysis skills
JavaScript
Agile
Communication skills
HTML

Full job description

General Information

Position: Senior Operations Analyst- CL12

Office location: Ballsbridge, D4

Work Hours: 7am- 4pm/2pm-11pm

Contract: Full-time 40 hours per week (For internal applicants, the type of contract will remain unchanged)

** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.

OVERVIEW

We are looking for a Senior Operations Analyst to join our Technical Operations team. This sits at the intersection of technical investigation, escalation management, and cross-functional collaboration — acting as a senior point of expertise for complex product issues, workflow quality, and operational improvement.

You will work closely with Engineering, Product, and Client teams to diagnose and resolve high-impact issues, own escalation pathways end-to-end, and contribute to the quality and maturity of our support operations. This is a for someone who combines strong analytical ability with sound judgement, clear communication, and a bias towards ownership.

KEY RESPONSIBILITIES

Technical Investigation & Escalation

Investigate complex product and platform issues using SQL, API calls, and data tools to identify root causes and isolate contributing factors.
Own escalation cases end-to-end, managing communication through EC/D2E processes and coordinating resolution with Engineering and specialist teams.
Apply structured root cause analysis and document findings with recommendations to prevent recurrence.
Exercise sound judgement on escalation thresholds — knowing when to hold a case for further investigation and when to escalate immediately.

Workflow & Queue Management

Supervise daily product workflow queues: manage case volume, assignment, prioritization, and backlog to maintain SLA compliance.
Identify bottlenecks and inefficiencies in operational workflows and drive structured improvement initiatives.
Triage incoming issues accurately, distinguishing urgency from importance and applying consistent, risk-aware routing decisions.

Cross-Functional Collaboration

Partner with Engineering, Product, and Client teams to resolve technical defects, platform bugs, and maintenance requirements.
Communicate clearly with internal stakeholders throughout the resolution lifecycle — providing timely updates and managing expectations under pressure.
Build and refine operational workflows and runbooks to improve process maturity and reduce time-to-resolution.

Quality, Compliance & Data

Maintain consistent adherence to sensitive data handling policies, quality standards, and operational guidelines.
Use SQL and available analytics tools to analyze issue trends, generate insights, and produce recommendations for operational improvement.
Conduct quality assessments and contribute to team quality standards through structured review and feedback.

Training & Knowledge Transfer

Design and deliver training aligned to process changes, product launches, and identified quality gaps.
Mentor peers through actionable, constructive feedback and practical support in live issue handling.

WHY ACCENTURE

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace. Click here

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected]

Due to the nature of this , the post holder might regularly be exposed to and have to deal with stroboscopic effect images.

Basic Qualifications:

Language(s) Required: English: As part of the interview process, you will be required to complete an English language test. You will be advised of the level you are required to achieve to successfully carry out the role.

Essential:

2- 3 years in technical product support, operations, or escalations in a fast-paced technology environment.

Demonstrated experience with SQL for data querying, investigation, and insight generation.
Proven ability to own complex escalations end-to-end — from investigation through to resolution and stakeholder communication.
Experience managing workflow queues, case prioritisation, and SLA-driven operations.
Strong written and verbal communication skills,
Consistent record of adhering to data handling policies and quality standards
Excellent oral and written communication skills required

Desirable:

Experience with API calls, HTML/CSS, or JavaScript in a support or QA context.
Background in onboarding, training design, or knowledge transfer programmes.
Familiarity with Agile, Kanban, or similar operational frameworks.
Experience in an advertising technology, platform operations, or client-facing technical role.

Apply Now

Refine Your Search

technology risk analyst jobs in dublin, d

Senior Operations Analyst- CL12

Senior Treasury Analyst - Liquidity & FX

Senior Azure Administrator

Manager, Centralized Operations

Senior Financial Analyst

Software Development Lead

Salesforce Developer

Lead Cyber Security Engineer

Senior ICT Cloud & Security Engineer

Security Automation and Orchestration (SOAR) Engineer

Temporary Assistant Principal - Assistant Director, Legal Services

Director, Finance Transformation

Lead Technical Product Manager

Senior Product Manager

Manager, EMEA Treasury Operations

Lead Full Stack Developer

Lead Backend Developer

Workday HRIS Lead Specialist

Associate Director Process Engineering – APICOM

Java Software Engineer (AVP)

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