Find It Jobs in Belgard, D

Tech Support Analyst
Optum —Dublin, County Dublin
- Full-time
- Computer Science
- Customer service
- Windows
IT Infrastructure Manager
Vodafone —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Leadership
- Communication skills
Service Desk Lead
Applegreen Stores —Dublin, County Dublin
- Full-time
- Management
- Computer Science
- Customer service
Quick apply
4d
Senior Network Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Project management
- Bachelor's degree
- Agile
Digital Cloud Solution Architect - People Manager
Microsoft —Dublin, County Dublin
- €80,000–€151,700 a year
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
2d
IT Platform Lead
Supermetrics —Dublin, County Dublin
- AI
- Python
Quick apply
Oracle Cloud Financials Solution Architect, Hybrid
Deloitte —Dublin, County Dublin
- €90,000 a year
- Full-time
- Hybrid work
- Oracle
- Business development
- Leadership
Partner Solutions Architect
Nebius —Dublin, County Dublin
- Remote
- Azure
- AWS
- AI
Quick apply
Platform and Solution Architect
Fresenius Medical Care —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- English
- AWS
Senior Systems Analyst
Sensori —Dublin, County Dublin
- €75,000–€80,000 a year
- Full-time
Quick apply
UKI Technology Consulting - SAP Solution Architect - Ireland - Senior Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Engineering
- Master's degree
- Gym membership
- Referral programme
Engineering Manager - AI Helpdesk
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Work from home
4d
Microsoft Business Central Solutions Architect - contract
TEKenable —Dublin, County Dublin
- Monday to Friday
- Hybrid work
- ERP systems
- Analysis skills
- Bachelor's degree
- Work from home
Quick apply
2d
Microsoft Business Central Solutions Architect
TEKenable —Dublin, County Dublin
- Full-time
- Hybrid work
- ERP systems
- Analysis skills
- Bachelor's degree
- Work from home
Quick apply
2d
Solution Architect ROI
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- No degree
Quick apply
9d
Customer Solutions Architect, Manager
Fivetran —Dublin, County Dublin
- Full-time
- Remote
- Leadership
- Annual leave
- Sick pay
Quick apply
11d
Temp - Information Technology Cross-Function Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
Technical Support Engineer French or German Speaker - Sales Cloud
Salesforce —Dublin, County Dublin
- Full-time
- Spanish
- Salesforce
- English
Solutions Architect - Italian Speaker
MongoDB —Dublin, County Dublin
- Azure
- Sales
- Java
Senior Solution Architect
NTT Ltd —Dublin, County Dublin
- Hybrid work
- Communication skills
- Negotiation
7d

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Tech Support Analyst

Optum -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Microsoft Windows Server
Computer Science
Customer service
Windows
Technical support
SQL
DHCP
Bachelor's degree
DNS
IT
TCP/IP
Communication skills
Active Directory
Information Technology

Full job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a Tech Support Analyst to join the Change Healthcare Radiology Support Team in Ireland. This role is responsible for providing technical support for Change Healthcare's Radiology PACS solutions, which are used by healthcare providers across Ireland, the UK, and France.

As part of a global Tier 1 support team, you will play a critical role in ensuring customers receive timely and effective technical assistance while maintaining high service standards. This is an excellent opportunity for an IT professional who enjoys troubleshooting complex technical issues, delivering exceptional customer service, and working in a fast-paced healthcare technology environment.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

Provide remote technical support for Change Healthcare Radiology PACS solutions
Respond promptly to inbound customer support calls
Manage and resolve cases submitted through the customer support portal
Troubleshoot application, system, and connectivity issues
Monitor system alerts and take appropriate action when required
Accurately document support activities and maintain case records
Create, update, and contribute to internal and customer-facing knowledge base articles
Collaborate with internal teams and engage escalation resources when necessary
Deliver excellent customer service while meeting established SLAs and response targets
Participate in an on-call Rota (currently one week every eight weeks)

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent relevant experience
Proven hands-on experience with SQL databases
Demonstrated understanding of ITIL processes
Proven experience supporting Windows Desktop and Windows Server operating systems
Demonstrated solid understanding of network infrastructure and TCP/IP concepts
Proven hands-on experience with Microsoft Active Directory, DNS, and DHCP
Proven experience providing remote application or technical support
Demonstrated solid analytical and problem-solving skills
Demonstrated solid verbal and written communication skills
Proven customer service and stakeholder management skills
Proven ability to work independently and effectively in a remote support environment
Proven ability to remain calm and perform effectively under pressure
Demonstrated solid organizational, multitasking, and prioritization skills
Proven ability to work proactively and effectively as a collaborative team member

Preferred Qualifications:

Demonstrated familiarity with DICOM, HL7, PACS, or other healthcare IT systems and standards
Proven experience supporting healthcare technology or medical imaging applications

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.

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