Find Customer support coordinator Jobs in Dublin, D

Service Operations Coordinator
Hitachi Rail —Dublin, County Dublin
- Full-time
- Microsoft Office
- Organisational skills
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- Annual leave
1d
Recovery Specialist, Value Recovery
Re:Cycle Reverse Logistics Ireland Limited —Dublin, County Dublin
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Senior Software Engineer - Machine Learning (f/m/d)
Contentful —Dublin, County Dublin
- Full-time
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Building Technician
JLL —Dublin, County Dublin
- Carpentry
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Development Coordinator (Residential Construction)
Tuath Housing Association —Dublin, County Dublin
- Full-time
- Annual leave
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Quick apply
4d
Staff Nurse; Neuro Interventional Radiology
Beacon Hospital —Dublin, County Dublin
- Weekend availability
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Events Coordinator
Ardan Collective —Sutton, County Dublin
- Microsoft Powerpoint
- Microsoft Word
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1d
Service Operations Coordinator
Hitachi —Dublin, County Dublin
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
1d
Facilities & Operations Coordinator
Electro Automation —Damastown, County Dublin
- Full-time
- Customer service
- Microsoft Office
- Front desk
- Employee assistance program
- Sick pay
Quick apply
1d
Hospitality Coordinator
Aramark —Dublin, County Dublin
- Monday to Friday
- Hospitality
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2d
Facilities Technical Team Lead,
OCS Group —DUBLIN 9, County Dublin
- Up to €65,000 a year
- Remote
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- Annual leave
- Employee assistance program
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1d
Technical Training & Competency Coordinator
Mercury Engineering —Dublin, County Dublin
- Microsoft Powerpoint
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- Microsoft Excel
3d
Operational Coordinator
Specsavers —Tallaght, County Dublin
- Full-time
- Customer service
- No degree
- Communication skills
2d
Organisation Excellence Systems Coordinator
FoodCloud —Tallaght, County Dublin
- €42,000–€45,000 a year
- Salesforce
- Mentoring
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2d
Senior Technical Support Engineer
Sprinklr —Dublin, County Dublin
- Full-time
- Spanish
- Microsoft Excel
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- Annual leave
2d
Domestic Retrofit Project Manager
SSE —Dublin, County Dublin
- Full-time
- Microsoft Office
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- Construction experience
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2d
Receptionist & Spirit Store Coordinator
Nord Anglia Education —Dublin, County Dublin
- €30,000–€35,000 a year
- Organisational skills
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3d
Assistant Facilities Manager
JLL —Dublin, County Dublin
- Hospitality
- Word processing
- English
2d
Assistant Facilities Manager
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Hospitality
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- English
Quick apply
2d
Facilities Manager
BDO Ireland —Dublin, County Dublin
- Full-time
- Customer service
- Bachelor's degree
- Continuous improvement
- Annual leave
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3d

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Service Operations Coordinator

Hitachi Rail -
Dublin, County Dublin

Apply Now

Job details

Full-time
1 day ago

Benefits

Annual leave

Qualifications

Procurement
Microsoft Office
Organisational skills
Telecommunication
Communication skills

Full job description

Location:

Dublin, Leinster, Ireland

Job ID:

R0125192

Date Posted:

2026-07-24

Company Name:

HITACHI ENERGY IRELAND LIMITED

Profession (Job Category):

Administration & Facilities

Job Schedule:

Full time

Remote:

Job Description:

At Hitachi Energy's Grid & Power Quality Solutions and Service business in Europe (HBUEU), inclusion drives our culture of innovation and collaboration. Our market-leading technology and strong position within the energy transition enable us to support key growth sectors including e-mobility, data centres, renewable energy, and hydrogen.

We're looking for an experienced Service Operations Coordinator with a strong background in SLA management, service delivery coordination, and operational support to help ensure the successful execution of field service activities across our growing e-mobility portfolio.

This is an excellent opportunity for someone who thrives in a fast-paced operational environment, enjoys working with field engineering teams, and has a proven ability to manage service performance against contractual commitments and customer expectations.

How You'll Make an Impact

Own and coordinate service delivery activities against defined Service Level Agreements (SLAs).
Monitor, track, and drive performance against response and resolution targets.
Act as the key point of contact for service delivery and operational queries.
Coordinate field engineers, work schedules, and resource allocation to ensure successful service execution.
Escalate service risks and proactively manage activities to minimise SLA breaches.
Support e-mobility field operations, maintenance activities, and repair programmes.
Manage service documentation, records, and compliance requirements.
Create, review, and maintain RAMS/RAMPS documentation to support safe project delivery.
Raise purchase orders and coordinate the procurement of materials and equipment.
Liaise with suppliers, customers, and internal stakeholders to ensure efficient operational delivery.
Produce service performance reports and maintain accurate operational records.
Support continuous improvement initiatives across service and operational processes.
Provide administrative and operational support to managers and wider business teams as required.

Your Background

Essential

Proven experience managing and coordinating activities within a Service Level Agreement (SLA) environment.
Experience supporting field-based service, maintenance, engineering, utilities, telecommunications, or infrastructure operations.
Strong understanding of service performance metrics, response times, escalation processes, and customer commitments.
Experience scheduling resources, coordinating engineers, and tracking operational activities.
Excellent organisational skills with the ability to manage multiple priorities simultaneously.
Strong communication skills with the confidence to engage with stakeholders at all levels.
Experience producing operational reports and maintaining accurate records.
Proficient in Microsoft Office and service management systems.

Highly Desirable

Experience within e-mobility, EV charging infrastructure, utilities, energy, or engineering environments.
Experience creating or managing RAMS/RAMPS documentation.
Procurement and materials ordering experience.
Knowledge of field service management processes and service delivery best practice.

What We Offer

Competitive salary and benefits package.
24 days annual leave plus bank holidays.
Generous bonus scheme.
Excellent pension and benefits programmes.
Ongoing training and career development opportunities.
A strong health, safety, and wellbeing culture.
The opportunity to support critical infrastructure and contribute to the energy transition.
An inclusive and collaborative environment where every employee can thrive.

Why Join Hitachi Energy?

This is your opportunity to join a global leader at the forefront of the energy transition. You'll play a critical role in supporting operational excellence across innovative technologies that are shaping the future of e-mobility, sustainable energy, and critical infrastructure.

If you have a strong background in SLA management, service coordination, and operational delivery, we'd love to hear from you.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Apply Now

Refine Your Search

customer support coordinator jobs in dublin, d

Service Operations Coordinator

Recovery Specialist, Value Recovery

Senior Software Engineer - Machine Learning (f/m/d)

Building Technician

Development Coordinator (Residential Construction)

Staff Nurse; Neuro Interventional Radiology

Events Coordinator

Service Operations Coordinator

Facilities & Operations Coordinator

Hospitality Coordinator

Facilities Technical Team Lead,

Technical Training & Competency Coordinator

Operational Coordinator

Organisation Excellence Systems Coordinator

Senior Technical Support Engineer

Domestic Retrofit Project Manager

Receptionist & Spirit Store Coordinator

Assistant Facilities Manager

Assistant Facilities Manager

Facilities Manager

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