Find Acquisition function Jobs in Dublin 12, D

Senior Customer Service Adviser
Uniphar Durbin Ireland Limited —Rathcoole, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Project Manager, Aircraft Technical Services
Willis Lease Finance Corporation —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- No degree
Quick apply
Principal Decision Scientist - Marketing
Pipedrive —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- SQL
- Mentoring
- Relocation assistance
- Annual leave
Quick apply
4d
Software Engineer III (Databricks)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Oracle
- Java
- AWS
12d
Associate Director - Environmental Health and Safety
Vantive —Dublin, County Dublin
- Remote
- Engineering
- English
- Master's degree
IM&A Go-to-Market Leader - Consulting Director
PwC —Dublin, County Dublin
- Full-time
- Business development
- Analysis skills
- Project management
Lead Software Engineer (Databricks)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Microsoft Excel
- Oracle
- Software troubleshooting
12d
Actuarial Life Manager - Hybrid
Deloitte —Dublin, County Dublin
- €93,600 a year
- Full-time
- Hybrid work
- Project management
10d
Director, International Financial Compliance
MongoDB —Dublin, County Dublin
- Hybrid work
- Azure
- AWS
- Accounting
M&A Integration - Senior Associate, Advisory Consulting
PwC —Dublin, County Dublin
- Full-time
- Analysis skills
- Project management
High Voltage T&D Leader
Arup —Dublin, County Dublin
- Engineering
- Bachelor's degree
- Budgeting
- Profit sharing
- Employee assistance program
Manager, Contract Administration
Willis Lease Finance Corporation —Dublin, County Dublin
- Microsoft Office
- No degree
Quick apply
Manager - Transfer Agency
Apex Group —Dublin, County Dublin
- Full-time
- Analysis skills
- Leadership
Technical Manager
Echelon DC —Sandyford, County Dublin
- Full-time
- Spanish
- Engineering
- SharePoint
Quick apply
Internal Audit Manager
Primark —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- Project management
- Leadership
Quick apply
5h
Insurance & Deposit Advisor
PTSB —Blackrock, County Dublin
Senior Project Manager
Cushman & Wakefield —DUBLIN 2, County Dublin
- Full-time
- Project management
Quick apply
Vice President, Solutions Architecture - EMEA
MongoDB —Dublin, County Dublin
- Azure
- English
- AWS
7d
Senior Technical Project Manager
Storm Technology Limited —Dublin, County Dublin
- Full-time
- Azure
- Project management
- SharePoint
Quick apply
Regulatory Risk Manager, Hybrid
Deloitte —Dublin, County Dublin
- €73,600 a year
- Full-time
- Hybrid work
- Leadership

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Senior Customer Service Adviser

Uniphar Durbin Ireland Limited -
Rathcoole, County Dublin

Quick apply

Job details

Full-time
1 day ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Organisational skills
Leadership
Communication skills

Full job description

Full-time, permanent
Working hours: 9:00am - 5:30pm
Location: Uniphar Group
Block 645, Jordanstown Drive, Greenogue Business Park, Rathcoole, Co. DublinD24 YD83Ireland
This role is fully onsite.

About the role :

Durbin Ireland is seeking an experienced Senior Customer Service Adviser to join the Specialised Distribution Team. This role is responsible for delivering best-in-class service to end-user customers and manufacturer partners while taking ownership of complex accounts, driving service performance, and supporting continuous improvement initiatives.

The Senior Customer Service Adviser will act as a key escalation point within the team, ensure operational excellence across order management and client reporting, and provide support to Key Account Management and Sales functions.

Key Responsibilities

Customer & Account Management

Manage end-to-end order processing in line with agreed SLAs and contractual requirements.
Serve as the primary escalation point for complex customer queries and issues, ensuring timely and effective resolution.
Build and maintain strong relationships with customers, manufacturer partners, and internal stakeholders.
Support Client Management and Sales teams in managing strategic and key accounts.
Contribute to client review meetings and performance discussions as required.

Operational Excellence

Ensure accurate pricing maintenance and master data management within internal systems.
Monitor KPIs and service metrics, proactively identifying and implementing corrective actions.
Produce and analyse daily, weekly, and monthly operational and client reports.
Drive process improvements to enhance efficiency, accuracy, and customer satisfaction.
Ensure full compliance with internal policies, quality standards, and contractual obligations.

Team Leadership & Support

Provide guidance and mentoring to Customer Service Advisers.
Support onboarding and training of new team members.
Promote a culture of accountability, collaboration, and continuous improvement.
Work cross-functionally with supply chain, finance, and commercial teams to achieve shared targets.

Candidate Requirements

3years’ min. experience in a customer service or client-facing operational role.
Experience managing complex accounts or operating within a distribution/logistics environment is desirable.
Strong problem-solving skills with the ability to manage escalations independently.
Advanced proficiency in Microsoft Excel; strong working knowledge of Word and PowerPoint.
Demonstrated experience working to KPIs and service level agreements.
Excellent organisational skills with strong attention to detail.
Ability to prioritise effectively and perform under pressure.

Key Competencies

Strong written and verbal communication skills across all business levels.
Customer-focused with a proactive, solutions-driven approach.
Highly organised with strong multitasking ability.
Results-oriented and self-motivated.
Collaborative team player with the ability to influence stakeholders.
Analytical mindset with a focus on continuous improvement.
Adaptable and resilient in a fast-paced environment.

Uniphar Background

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma

Uniphar Pharma

Pharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally.

Culture at Uniphar

From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:

1.We have a People First approach, we do the right thing and take a stand for our people.

2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.

3.We have a Common Purpose that connects our diversified businesses and people.

4. Finally, Trust is at the heart of how we operate.

Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses. #unipharhosted

Quick apply

Refine Your Search

acquisition function jobs in dublin 12, d

Senior Customer Service Adviser

Project Manager, Aircraft Technical Services

Principal Decision Scientist - Marketing

Software Engineer III (Databricks)

Associate Director - Environmental Health and Safety

IM&A Go-to-Market Leader - Consulting Director

Lead Software Engineer (Databricks)

Actuarial Life Manager - Hybrid

Director, International Financial Compliance

M&A Integration - Senior Associate, Advisory Consulting

High Voltage T&D Leader

Manager, Contract Administration

Manager - Transfer Agency

Technical Manager

Internal Audit Manager

Insurance & Deposit Advisor

Senior Project Manager

Vice President, Solutions Architecture - EMEA

Senior Technical Project Manager

Regulatory Risk Manager, Hybrid

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