Find Staff software engineer, ruby on rails Jobs in Dublin, D

Junior Call taker
Dublin Plumbing services —Glasnevin, County Dublin
- €27,000–€30,420 a year
- Full-time
- Customer service
- English
- Plumbing
- Annual leave
- Employee assistance program
Quick apply
10d
VacancyTitle: Senior Hydraulic Modeller - Wastewater
Nicholas O'Dwyer —Dublin, County Dublin
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Business
- Annual leave
- Employee assistance program
Design Project Manager (Water/Wastewater)
GMC Utilities Group —Dublin, County Dublin
- Full-time
- AutoCAD
- Project management
- Civil Engineering
Quick apply
8d

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Junior Call taker

Dublin Plumbing services
Glasnevin, County Dublin

Quick apply

Job details

Full-time
€27,000–€30,420 a year
10 days ago

Benefits

Annual leave
Company pension
Employee assistance program
Sick pay
On-site parking

Qualifications

Customer service
English
Plumbing
Data entry
Communication skills
Office experience

Full job description

Reports To

Office Manager / Customer Service Supervisor

Job Summary

We are seeking a reliable, organised, and customer-focused Junior Call Taker to join our busy plumbing company. The successful candidate will be the first point of contact for customers, handling incoming calls, scheduling jobs, and ensuring excellent customer service. This role requires strong communication skills, the ability to remain calm under pressure, and excellent attention to detail in a fast-paced environment.

Key Responsibilities

Answer incoming customer calls promptly and professionally.
Record customer details accurately, including contact information, addresses, and job requirements.
Schedule plumbing jobs and allocate work to engineers using the company's scheduling system.
Prioritise emergency call-outs and communicate urgent jobs to the appropriate team members.
Provide customers with estimated arrival times and updates where available.
Respond to customer enquiries regarding services, appointments, and pricing (within company guidelines).
Liaise with plumbers and office staff to ensure efficient job coordination.
Maintain accurate records of customer interactions and completed work.
Follow up with customers when required to confirm appointments or gather additional information.
Handle customer complaints courteously and escalate issues to management when necessary.
Assist with general administrative duties, including filing, data entry, and email correspondence.

Skills and Experience Essential

Fluent in English with excellent verbal communication and telephone manner.
Strong organisational and multitasking skills.
Good computer literacy, including Microsoft Office and email.
Ability to work efficiently in a fast-paced environment.
Excellent attention to detail.
Friendly, professional, and customer-focused attitude.
Ability to remain calm and make sound decisions under pressure.

Desirable

Previous experience in an office environment.
Some Experience using scheduling or dispatch software would be advantageous
Knowledge of the plumbing or construction industry (training will be provided).

Personal Qualities

Reliable and punctual.
Positive and proactive approach to work.
Team player with a willingness to learn.
Good problem-solving skills.
Professional appearance and attitude.
Flexible and adaptable to changing priorities.

Working Hours

Full-time Monday- Friday
Some flexibility may be required to cover busy periods or emergencies.

What We Offer

Full training and ongoing support.
Opportunity for career progression within the company.
Friendly and supportive working environment.
Competitive salary.
Company pension (where applicable).
Paid holidays.
Employee development opportunities.

Pay: €27,000.00-€30,420.00 per year

Benefits:

Employee assistance program
On-site parking
Sick pay

Language:

English Fluently (required)

Work Location: In person

Quick apply

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staff software engineer, ruby on rails jobs in dublin, d

Junior Call taker

VacancyTitle: Senior Hydraulic Modeller - Wastewater

Design Project Manager (Water/Wastewater)

Other jobs to consider

I want to receive the latest job alerts for staff software engineer, ruby on rails in dublin, d

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