Find Onsite support engineer Jobs in Dublin, D

Desktop & Site Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Onsite IT Support Engineer, Specialist
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
9h
Senior ICT Cloud & Security Engineer
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
- Free parking
Quick apply
Retail Customer Service
Entain —DUBLIN 22, County Dublin
- €14.96 an hour
- Overtime
- Cash handling
10h
Senior Resident Engineer
DBFL Consulting Engineers —Dublin, County Dublin
- Full-time
- AutoCAD
- English
- Microsoft Office
- Annual leave
Quick apply
Senior Android Developer - Nenagh based
Expleo —Dublin, County Dublin
- Azure
- Computer Science
- Java
Intermediate Civil Engineer - Life Sciences
Jacobs —Dublin, County Dublin
- Hybrid work
- Bachelor's degree
- Manufacturing
- Civil Engineering
13d
Senior Electrical Commissioning Engineer
Winthrop Technologies —Dublin, County Dublin
- System design
- No degree
- HVAC
Quick apply
Advisory Presales Solution Consultant - Ireland
ServiceNow —DUBLIN 2, County Dublin
- Full-time
- Sales
- Marketing
- English
Quick apply
9d
Electrical Maintenance Engineer (Senior Authorised Person)
Centrica Business Solutions —Dublin, County Dublin
- On call
- Maintenance
- No degree
- In-person
Principal Engineer – Galway, Ireland (Hybrid )
Hadfield Green —DUBLIN 2, County Dublin
- Full-time
- C++
- AI
Senior Planner
Winthrop Technologies —Dublin, County Dublin
- Full-time
- Engineering
- Bachelor's degree
- Leadership
Quick apply
Sr. Software Eng, Data Platforms
eBay Inc. —Dublin, County Dublin
- Full-time
- System design
- Java
- AI
Senior Manager Data Architecture and AI
Aptiv plc —Dublin, County Dublin
- Azure
- Computer Science
- Java
- Gym membership

Other jobs to consider

Find your next job by exploring related positions.

Operations Associate (FTC) - Grafton Street
ALO —Dublin, County Dublin
The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the…
Quick apply
Desktop & Site Support Engineer
Teleperformance —Dublin 07, County Dublin
Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in…

I want to receive the latest job alerts for onsite support engineer in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

onsite support engineer jobs near dublin, d

Senior Security Engineer jobs in Dublin, County Dublin

Android Developer jobs in Dublin, County Dublin

IT Support jobs in Dublin, County Dublin

Maintenance Person jobs in Dublin, County Dublin

Civil Engineer jobs in Dublin, County Dublin

Senior Software Engineer jobs in Dublin, County Dublin

Cyber Security Contract jobs in Dublin, County Dublin

Structural Engineer jobs in County Dublin

Game Developer jobs in County Dublin

Family Support Worker jobs in Dublin, County Dublin

Chat Support Remote jobs in Dublin, County Dublin

It Support jobs in Castlebar, County Mayo

It Support jobs in Bray, County Wicklow

It Support jobs in County Wexford

Support Worker jobs in Cork, County Cork

It Support jobs in Waterford, County Waterford

Mental Health, Support Worker jobs in Limerick, County Limerick

Principal Software Engineer jobs in Galway, County Galway

Principal Software Engineer jobs in County Dublin

Audio, Music, Editor, Composer, Sound Engineer jobs in Remote

Desktop & Site Support Engineer

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

Permanent

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

Overview

VACANCY: Desktop Support Engineer

Job Type: Permanent

Location: Dublin (Hybrid)

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Apply Now

Refine Your Search

onsite support engineer jobs in dublin, d

Desktop & Site Support Engineer

Onsite IT Support Engineer, Specialist

Senior ICT Cloud & Security Engineer

Retail Customer Service

Senior Resident Engineer

Senior Android Developer - Nenagh based

Intermediate Civil Engineer - Life Sciences

Senior Electrical Commissioning Engineer

Advisory Presales Solution Consultant - Ireland

Electrical Maintenance Engineer (Senior Authorised Person)

Principal Engineer – Galway, Ireland (Hybrid )

Senior Planner

Sr. Software Eng, Data Platforms

Senior Manager Data Architecture and AI

Other jobs to consider

I want to receive the latest job alerts for onsite support engineer in dublin, d

Related Searches

Explore jobs in more locations

Overview

Jobseeker tools

Employer Tools

Browse

Stay Connected