Job Title : Custody Tax Account Manager
Business Unit : Clearance & Custody
Contract Type : Permanent
Location : Sandyford, Dublin (Hybrid)
Why work with us?
We are the bank for a changing world and we aim to build positive change together:
We are a team of colleagues who are enthusiastic about what we do and the impact our work has on our clients. We work in a highly collaborative, open-minded environment that embraces innovation and creativity
We offer competitive remuneration and a comprehensive benefits package , including a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, health and fitness subsidy, work-from-home subsidy, above statutory days of annual leave and numerous other benefits.
We are strongly committed to wellbeing and work-life balance , including a 50% hybrid work model (where the role allows), paid family leave, fertility and menopause support — available to support all life stage needs.
Equality, diversity and inclusion are at the core of our culture, and we actively promote equal opportunities through creating or being part of initiatives and programmes:
Aspire Female Leadership Programme , provides development and exposure to high-potential women in the bank, through targeted workshops, executive coaching and formal mentoring
Proud members of 100 Women in Finance and among the first signatories of Ireland’s Women in Finance charter
Joined the #JamaisSansElles (Never Without Her) Charter, committing its executive committee to only join public or media events with panels of three or more speakers, if at least one of those speakers is a woman
Development and mobility are actively encouraged. BNP Paribas’ culture is built on purposeful talent development and recognition programmes that foster engagement, inclusive leadership and continuous growth. A few of our programmes include:
Leaders for Tomorrow, a programme that fast-tracks high-potential talent through training, development and cross-functional projects, preparing them for future leadership positions
Local and Global Mentoring initiatives, that pair employees with senior leaders, providing staff with platforms to gain advice on career growth topics
Ambassador Awards employee recognition scheme provides rewards to those who have embodied the Bank’s core values
Local Experts (Champions) Programme, identifying internal subject-matter experts from specific business areas, who excel at their craft
We are a global company operating in over 60 countries with over 180,000 employees from over 150 nationalities. In Ireland we have approximately 550 employees across Dublin and Galway, working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and Greenval
Equality and Diversity
BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We welcome applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.
Our Employee Resource Groups (ERGs) play a key role in promoting diversity and inclusion through initiatives, events and advocacy programmes that foster a sense of belonging for all colleagues. In BNP Paribas Ireland, we have dedicated networks for parents and caregivers, LGBTQA+, staff from diverse cultural and religious backgrounds, alongside forums to discuss CSR and gender related topics.
Sustainable Finance
BNP Paribas continues to demonstrate the Bank’s steadfast commitment to supporting its clients in their growth ambitions by expanding market reach across assets, delivering excellence in bond markets, and showing the way in sustainable financing.
Role
Be the local point of contact within the CCS department for queries and issues relating to fiscal documentation and the application of tax conventions to Clients’ assets and accounts.
Manage proactively fiscal documentation on Client accounts (tax relief at source and tax reclaim).
Work closely with the tax Hub in order to ensure high quality level of service is consistently delivered within the defined framework of the SLA.
Manage operational impacts of local market changes communicated by the Hub via Market and Client updates.
Key Responsibilities
Be the local point of contact within the CCS department for queries and issues relating to fiscal documentation and the application of tax conventions to Clients’ assets and accounts by building a database of up to date information received from the Hub (tax matrices, processes etc) and by maintaining the tax procedure up to date.
Manage proactively fiscal documentation on Client accounts having subscribed to the ‘Tax Pack’ offer, ensuring required forms are promptly completed and submitted, account set up is correct, renewal of documents prior to expiry.
Work closely with the tax Hub and Product in order to ensure high quality level of service is consistently delivered within the defined framework of the SLA, with active participation in regular service calls held with the Hub and formalised via a log. Escalation to team manager of recurrent or sensitive issues.
Resolve all operational queries and issues raised by the Client and acknowledge the queries within 24 hours of receipt. If the query takes longer than 24 hours to resolve ensure proper and regular communication and follow up with Client until resolution.
Manage operational impacts of local market changes communicated by the Hub via Market and Client updates. Understand the content of the communications, challenging the hub where necessary, be the driver behind implementing changes in coordination with the Hub, local Client Account Management team and the Client.
Monitor closely the breaks on the Luxembourg tax pivot accounts, ensure all breaks are fully justified by the Hub.
Oversight on our DUAL and Hub office team based in Portugal
Qualifications & Experience required for this role
3 years minimum experience in the securities services business, demonstrating good in-depth technical knowledge of global custody flows and products. Good knowledge of tax processing and fiscal documentation considered as an advantage
Client service orientated with strong interpersonal and communication skills with the ability to deal with intermediaries and colleagues at all levels
Excellent organization skills with the ability to efficiently manage time, rank priorities and respect deadlines
Demonstrate autonomy, with the ability to take initiatives in order to improve process flows
Fluent English, French or another European language considered as an advantage.
About BNP Paribas
At BNP Paribas, we center our values on what drives the company forward. Our driving forces are:
Agility: we want to behave more simply to embrace useful innovation and digital transformation
Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice. We seek to listen carefully to them and work closely with them
Compliance Culture: We believe in promoting clear rules to foster a strong culture of compliance and ethics
Openness: We promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered
Our strengths are based on four key areas:
Stability: we build upon our solid, long-term oriented management, our diversified and integrated business model and our international footprint
Expertise : We build upon our recognized and expanding knowledge of our teams
Responsibility : We build upon our culture of responsibility and integrity to ever better serve the interest of our customers
Good Place to Work : We foster a stimulating workplace where people are treated fairly and with respect
Management excellence
BNP Paribas continues to foster top-class people management practices within our strong people focused culture. BNP Paribas managers follow the Group’s Management Charter, which emphasises a positive, empowering team culture, encouraging open communication and supporting development and wellbeing.
Compliance Culture
We believe in promoting clear rules to foster a strong culture of compliance and ethics. We would expect any incoming member of staff to respect all financial security related legislation, including anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring. BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.
Should you require any reasonable accommodation for the interview process, please let us know.
By submitting your application, you agree to BNP Paribas completing a background check and screening in advance of any potential offer being made.
