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Receptionist - Ringsend Dublin

Howden Group Holdings -
Dublin, County Dublin

Apply Now

Job details

Full-time
9 hours ago

Qualifications

Calendar management
Front desk
Multi-line phone systems
Communication skills
Time management

Full job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Based in our city centre Ringsend office, Howden Ireland are delighted to have a vacancy as a receptionist on a permanent basis for the Howden business that will be an integral part of our wider Operations team.

About the role:

Reporting to the Operations manager for Howden your overall function will be to operate the switchboard efficiently providing a fast and effective phone delivery service to our operations.

Key Responsibilities:

Provide a full Switchboard operating service, answering incoming calls for three offices and dealing with telephone queries from callers Redirecting calls to the relevant department as efficiently as possible
Meeting room calendar management
Front desk reception, meeting and greeting all clients in a professional manner
Answering all incoming calls and forwarding to appropriate teams if necessary

Handling incoming and outgoing post, including DX post
Catering for internal meeting
To assist in the maintenance of daily record of staff/directors who are out of the office during the day for H&S purposes
Ordering of company stationary and maintaining facility needs
Updating customer details onto the system as required
Adhere to Compliance as outlined in Staff Handbook & Procedures Manual
Adhere to Health & Safety policy

About You:

Minimum of 1 years experience in a busy call centre/switchboard or reception type of role
Excellent client relationship skills - ability to interact with clients over the phone and face to face, in a friendly, professional and timely manner
Polite, courteous telephone manner who is flexible and results driven
Professional, front of house appearance
Honest and places high emphasis on integrity
Continuously strives to learn, acquire knowledge and new skills
Excellent communication and interpersonal skills with high attention to detail
Extremely well organised with excellent time management skills
Ability to work on own initiative and under pressure in a busy environment.

About Howden Ireland:

Howden Ireland is part of Howden, the global insurance intermediary group, and has over 600 employees across 28 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements. Our success is primarily down to the incredible people we employ.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

Apply Now

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Who are we?

Based in our city centre Ringsend office, Howden Ireland are delighted to have a vacancy as a receptionist on a permanent basis for the Howden business that will be an integral part of our wider Operations team.

About the role:

Reporting to the Operations manager for Howden your overall function will be to operate the switchboard efficiently providing a fast and effective phone delivery service to our operations.

Key Responsibilities:

Provide a full Switchboard operating service, answering incoming calls for three offices and dealing with telephone queries from callers Redirecting calls to the relevant department as efficiently as possible

Meeting room calendar management

Front desk reception, meeting and greeting all clients in a professional manner

Answering all incoming calls and forwarding to appropriate teams if necessary

Handling incoming and outgoing post, including DX post

Catering for internal meeting

To assist in the maintenance of daily record of staff/directors who are out of the office during the day for H&S purposes

Ordering of company stationary and maintaining facility needs

Updating customer details onto the system as required

Adhere to Compliance as outlined in Staff Handbook & Procedures Manual

Adhere to Health & Safety policy

About You:

Minimum of 1 years experience in a busy call centre/switchboard or reception type of role

Excellent client relationship skills - ability to interact with clients over the phone and face to face, in a friendly, professional and timely manner

Polite, courteous telephone manner who is flexible and results driven

Professional, front of house appearance

Honest and places high emphasis on integrity

Continuously strives to learn, acquire knowledge and new skills

Excellent communication and interpersonal skills with high attention to detail

Extremely well organised with excellent time management skills

Ability to work on own initiative and under pressure in a busy environment.

About Howden Ireland:

What do we offer in return?

Reasonable adjustments