Cliff at Lyons is a luxury countryside retreat offering award-winning hospitality, exceptional dining experiences, and a stunning setting just outside Dublin. With a strong focus on sustainability, Irish ingredients, and warm, attentive service, we're proud to be a destination where memorable moments are made.
We are currently seeking an experienced Reception Supervisor to join our wonderful team! This is a full-time role
Requirements:
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Ideally 3+ years' experience in a similar role but training will be provided
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Excellent written & spoken English
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Experience with HotSoft an extinctive advantage
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Must be fully flexible & available to work early mornings, evenings, weekends and public holidays.
Key Duties and Responsibilities:
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Respond to Reservations emails and general Hotel inquiries
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Supervise Reception Team and assist Front Office Manager in all duties
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Manage room allocations in line with guest preferences and special requests
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Process new bookings, modifications, and cancellations in the hotel system (HotSoft)
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Ensure all reservations are entered correctly with complete guest details
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Coordinate with housekeeping to ensure rooms are ready for arrival
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Handle customer complaints or refer them to the appropriate department
Benefits:
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Excellent salary based on experience
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Flexible working hours within the Reception Department
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Ongoing investment in personal and professional development
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Excellent opportunities for career progression
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Employee Assistance Programme
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Bike to Work Scheme
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Uniform provided
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Meals provided on duty
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Discounts on stays and dining for you, your family and friends
