House Dublin is a boutique hotel located in the heart of Dublin City Centre. With just 16 individually styled bedrooms, we pride ourselves on offering a warm, personal and high-quality experience to every guest.
We are looking for an experienced, professional and friendly Hotel Receptionist to join our team on a full-time basis.
As a smaller boutique hotel, this is a hands-on and varied role. We are looking for someone who is passionate about hospitality, enjoys providing a warm and personal style of service, and takes pride in creating a welcoming and memorable experience for every guest.
You will have the opportunity to get to know our guests on a more personal level while working closely with our restaurant, reservations and events teams to ensure a seamless experience throughout their stay.
As part of a close-knit team, the ideal candidate will be flexible, approachable and happy to support different areas of the business when required. You should be confident managing a varied range of guest and general enquiries while maintaining a professional and friendly approach at all times.
Salary: €35,000 per annum
Hours: 10:00am – 6:00pm
Days: Tuesday – Saturday
Job Type: Full-Time
Location: House Dublin, Leeson Street Lower, Dublin 2
The Role
- Welcoming guests and managing hotel check-ins and check-outs.
- Managing bedroom reservations, amendments and general hotel enquiries through our booking system and email.
- Answering and monitoring incoming telephone calls in a friendly and professional manner.
- Responding to general enquiries relating to the hotel, restaurant and events.
- Assisting our Events Team with general enquiries and administrative support.
- Liaising closely with our restaurant, events and wider House Dublin team to ensure a seamless guest experience.
- Providing guests with information about the hotel, its facilities and services.
- Taking accurate messages and directing enquiries to the appropriate department or manager.
- Managing guest requests and assisting with any issues or concerns in a professional and timely manner.
- Maintaining an organised, professional and welcoming reception area.
- Supporting the smooth day-to-day operation of our 16-bedroom boutique hotel and assisting across the business when required.
About You
We are looking for someone with:
- Previous experience working in a hotel reception or similar front-of-house role.
- Excellent customer service and communication skills.
- A warm, friendly, confident and professional manner.
- Strong organisational skills with excellent attention to detail.
- Confidence handling telephone, email and face-to-face guest enquiries.
- The ability to multitask, prioritise and remain organised in a busy hospitality environment.
- Experience using hotel booking and restaurant reservation systems, with OpenTable experience preferred, but not essential.
- A high standard of written and spoken English.
- A proactive and flexible approach, with a willingness to support the wider team when required.
- A genuine passion for hospitality and creating memorable guest experiences.
Please apply with your CV and details of your previous hotel or hospitality experience.
Pay: €35,000.00 per year
Benefits:
- Company pension
- Food allowance
- Sick pay
Work Location: In person
