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Receptionist
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- Front desk
Quick apply
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Receptionist

Leonardo Hotel Galway -
Galway, County Galway

Quick apply

Job details

Apprenticeship
3 days ago

Qualifications

Front desk

Full job description

Be Yourself – Be a Bold Team Player – Be Leonardo
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!

Main Tasks

Offer exceptional guest care at all times
Manage check-in and check-out processes, offering exceptional experiences to all arriving and departing guests
Answer the telephone in a professional manner and appropriately action enquiries
Collaborate with colleagues in other departments to elevate the overall guest experience consistently
As the first point of contact manage guest complaints calmly and professionally; escalating to the Duty Manager as appropriate
Maintain expert knowledge of the hotel product and outlets to offer exceptional service to guests
Upsell room upgrades, breakfast and seasonal offers in adherence with departmental targets
Follow safety and security protocols to protect guests with particular adherence to Key Security
Utilise all relevant systems correctly to complete tasks in a timely manner
Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
Complete any other reasonable request made by a member of the management team or a supervisor

Person Specification

Genuine passion for delivering memorable moments to guests
Positive approach to changing service environments and priorities
Pro-active with a hands-on approach to delivering consistent results
Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
Friendly team player with the ability to work effectively and efficiently with others
A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
Engaged with hotel initiatives to support the local community

Measurable Performance Indicators

Demonstrating the Company vision, mission and values when interacting with colleagues and guests
Customer reviews
Achieving agreed KPIs
Fulfilment of the job skills checklist
Customer satisfaction scores e.g. Booking.com
Regular review meetings with line manager

Available Ongoing Learning

GROWonline BELONG induction and development courses
Academy Technical skills training
Team Coach
‘Come Join Us’ Guest Care training
Opportunity to apply for internal development programmes, such as:
Junior Chef Development programme
Graduate programme
Level 2 Apprenticeships in Hospitality

NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.

Some of the perks our Receptionist could enjoy include:

Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Receptionist?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Quick apply

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Receptionist

Experienced Small Animal Vet

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Dental Hygienist

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