Find Desk manager Jobs in Dublin, D

Assistant Front Office Manager
The Address Citywest —Dublin, County Dublin
- Weekend availability
- Organisational skills
- Front desk
- Guest services
Quick apply
12d
Receptionist- Portmarnock Hotel Resort and Golf Links
Sandman Hotel Group —Portmarnock, County Dublin
- Full-time
- Customer service
- Hotel
- Accounting
- Free parking
- Referral programme
Security Operations Center Technology Associate Manager
Accenture —Dublin, County Dublin
- Weekend availability
- AutoCAD
- Microsoft Excel
- Computer Science
11d
Assembly Operative – Monitor Arms
Humanscale —Ballymun, County Dublin
- €15.57 an hour
- Full-time
- Assembly
Quick apply
Graduate Building Surveyor
KSA-JLL Ireland Ltd —Dublin, County Dublin
- Full-time
- Microsoft Office
- No degree
- IT
Quick apply
Vice President - Loan Operations
Citco —Dublin, County Dublin
- Full-time
- Communication skills
Graduate Building Surveyor
JLL —Dublin, County Dublin
- Microsoft Office
- No degree
- IT
Receptionist
Dunboyne Castle Hotel and Spa —Dunboyne, County Meath
- €14.25–€14.75 an hour
- Part-time
- Microsoft Excel
- Customer service
- Hotel
- Employee assistance program
- Referral programme
Quick apply
4d
Senior Aquatic Ecologist
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
12d
IT Manager/Senior IT Specialist
Cheshire Ireland —Dublin, County Dublin
- €58,152–€76,252 a year
- Azure
- English
- Windows
5d
Helpdesk Tier 2 Analyst
Beacon Hospital —Dublin, County Dublin
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
4d
Front Desk Attendant (Part-Time 22 hours p/w)
Respond Housing Association —Dublin, County Dublin
- €16.65 an hour
- Part-time
- Communication skills
Quick apply
3d
Garage Manager/ Autocare Operations Lead
United Tyres Autoservice —Walkinstown, County Dublin
- €60,000–€80,000 a year
- Overtime
- Management
- Customer service
- Recruiting
- Employee assistance program
Quick apply
3d
Food & Beverage Operations Manager
The Mercantile Group —DUBLIN 2, County Dublin
- €40,000–€50,000 a year
- Weekend availability
- Hospitality
- Management
- Recruiting
Quick apply
13d
Facilities Administrator
Quinn Downes Group —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
Quick apply
13d
Service Desk Administrator
Quinn Downes Group —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
Quick apply
13d
Front Desk Facilities Coordinator
Apleona Ireland —Dublin, County Dublin
- €30,000–€32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
Duty Manager
Jump Zone —Sandyford, County Dublin
- €30,000–€34,000 a year
- 8 hour shift
- First Aid Certification
- Leadership
- Communication skills
- Employee discount
Quick apply
6d
Senior Product Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Leadership
- Annual leave
- Work from home
6d
Assistant Front Office Manager
Dalata —DUBLIN 1, County Dublin
- Full-time
- Hotel
- Organisational skills
- Front desk
- Employee assistance program
Quick apply
6d

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Assistant Front Office Manager

The Address Citywest -
Dublin, County Dublin

Quick apply

Job details

Full-time
12 days ago

Qualifications

Organisational skills
Front desk
Multi-line phone systems
Manual handling
Guest services
Leadership
Communication skills
Hotel experience

Full job description

The Address Collective is looking for an Assistant Front Office Manager to support the Front Office Manager in overseeing the daily operations of the front desk and ensuring a high level of guest satisfaction. This role involves managing staff, handling guest inquiries, effective performance of front of house duties, coordinating with other departments, and maintaining an efficient and welcoming front office environment.

Job Description

Registering hotel arrivals ensuring that all documentation relating to registration is per standard of procedure.

Communicating all relevant information professionally and accurately with all guests and colleagues.

Answering the switchboard in a warm and welcoming manner and dealing with all guests' requests/ queries in a polite and attentive manner.

Taking reservations and administering all reservations, cancellations, and no-shows in line with company policy.

Assist guests and visitors with special requests including but not limited to; wake up calls, travel arrangement, making reservations and providing information about the local area.

Dealing with all guests checking out from the hotel handling billing and charges as per standard of procedure.

Dealing with any complaints or issues in a timely and professional manager escalating any serious matters to a higher member of the management team.

Liaise with Housekeeping team to ensure rooms are available for check-in communicating any special requests.

Key Responsibilities

1. Guest Services:

Ensure a warm and professional welcome for all guests.

Handle guest inquiries, complaints, and feedback promptly and effectively.

Monitor guest satisfaction and work to resolve any issues that arise.

2. Front Desk Operations:

Supervise daily front desk operations to ensure efficiency and guest satisfaction.

Oversee check-in and check-out processes, including reservations and room assignments. Ensure all guest billing and payment procedures are followed accurately.

3. Staff Management:

Assist in recruiting, training, and scheduling front office staff.

Monitor and evaluate staff performance, providing feedback and coaching as needed. Foster a positive and collaborative team environment.

4. Coordination and Communication:

Liaise with other hotel departments to ensure smooth operations and guest satisfaction.

Communicate effectively with housekeeping, maintenance, and food and beverage departments to address guest needs and preferences.

Assist in planning and executing special events and promotions.

5. Administrative Duties:

Assist in the preparation of reports and rota planning for the front office.

Maintain accurate records of guest information, reservations, and financial transactions.

Management of guest bills and house accounts in line with Standard Operating Procedures and Company Policies.

Ensure compliance with hotel policies, procedures, and standards.

6. Problem Solving and Decision Making:

Identify and resolve operational challenges promptly and efficiently.

Implement solutions to enhance the guest experience and improve front office operations.

7. Safety and Security:

Ensure the front desk area is safe, clean, and well-organized.

Monitor and enforce safety and security procedures.

Requirements

Minimum of 2-3 years of front office or guest services experience in a hotel, with at least 1 year in a supervisory role.

Excellent communication and interpersonal skills - interact and communicate with guests and colleagues in a courteous, friendly, and professional manner at all times.

Strong organisational skills and multitasking abilities.

Be fully aware of and comply with company policies and procedures.

Be aware of the day's business, both in room occupancy, special requirements and VIP needs.

Ensure you are wearing your uniform whilst on duty and are presentable according to expected standards.

Be innovative - develop and implement new ideas contributing to company success.

Protect and promote the image of The Address Collective.

Strive for excellence and always lead by example.

Proficiency in hotel management software (HotSoft).

Ability to lead and motivate a team.

Problem-solving skills and the ability to remain calm under pressure.

Working Conditions:

• Availability to work various shifts, including mornings, evenings, nights, weekends, and holidays. • Ability to stand for extended periods and perform manual handling occasionally.

**Adherence to health and safety procedures and processes at all times.**

INDFOH

Quick apply

Refine Your Search

desk manager jobs in dublin, d

Assistant Front Office Manager

Receptionist- Portmarnock Hotel Resort and Golf Links

Security Operations Center Technology Associate Manager

Assembly Operative – Monitor Arms

Graduate Building Surveyor

Vice President - Loan Operations

Graduate Building Surveyor

Receptionist

Senior Aquatic Ecologist

IT Manager/Senior IT Specialist

Helpdesk Tier 2 Analyst

Front Desk Attendant (Part-Time 22 hours p/w)

Garage Manager/ Autocare Operations Lead

Food & Beverage Operations Manager

Facilities Administrator

Service Desk Administrator

Front Desk Facilities Coordinator

Duty Manager

Senior Product Manager

Assistant Front Office Manager

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