Mobile App Delivery & Platform Manager
Role Introduction:
Established in 1992, Applegreen is a leading convenience roadside retailer in the Republic of Ireland, the UK and the US in both large-scale Motorway Service Areas and Travel Plazas, as well as smaller petrol stations. The business has grown to over 4BN in annual revenue, operating 430 Motorway Service Plazas and forecourt sites internationally and employing over 17,000 people.
Applegreen is undertaking significant digital transformation to facilitate ambitious growth plans. To help drive momentum and deliver results, we are seeking to onboard a Mobile App Technology Manager. We are looking for someone to oversee the delivery of a new mobile app for our global customers. Working closely with our Commercial/Marketing digital team, this person will oversee the end-to-end delivery of the mobile app, ensuring alignment between business objectives, customer experience and technical implementation. They will play a key role in translating product and marketing requirements into structured technology initiatives, managing delivery through internal teams and external partners.
Later, this person will manage the ongoing performance, support and optimisation of the mobile app ecosystem, including oversight of technical support, vendor relationships and continuous release cycles. They will play a key role in the continuous delivery of our Digital Technology Centre of Excellence.
This permanent role reporting to the Head of Digital and AI Technologies can be based in the UK, within commutable distance to our Milton Keynes office or in Dublin. The successful candidate will work collaboratively across the IT team and with other functions across the organisation.
The successful candidate will have a strong understanding of mobile app technologies, delivery methodologies and service management and will have experience working within either/or retail and hospitality businesses.
Key Responsibilities:
As Applegreen evolves the responsibilities of this role may change over time. The core responsibilities will centre around the following areas:
- Solution Ownership & Delivery Oversight: Own the end-to-end technology solution for the mobile app, ensuring it is well-designed, scalable and aligned to business requirements, architectural standards and operational needs, without owning backlog prioritisation.
- Partnership with Commercial/Product Teams: Work closely with Product Owners and Marketing teams to interpret prioritised requirements, shaping them into clear, deliverable technology solutions without owning backlog prioritisation.
- Technology Selection & Platform Strategy: Evaluate and recommend appropriate mobile technologies, platforms and tools, ensuring solutions are scalable, maintainable and aligned to Applegreens broader technology strategy.
- Architecture & Design Collaboration: Partner with Enterprise Architecture to define and validate solutions, ensuring alignment with enterprise standards, integrations and long-term technical direction.
- Vendor & Delivery Partner Management: Manage third-party development partners and platform providers, ensuring quality of delivery and adherence to agreed standards and outcomes.
- Integration & Ecosystem Coordination: Oversee integration of the mobile app with backend systems (e.g. payments, loyalty, CRM, APIs), ensuring reliability, performance and data integrity across the technology landscape.
- Technical Support & Service Management: Own the technical support model for the mobile app, including incident management, issue resolution and coordination across vendors and internal IT teams (excluding end-user support).
- Quality Assurance & Release Governance: Ensure robust testing, validation and release processes are in place, maintaining high standards of app performance, stability and compliance across platforms.
- Performance Monitoring & Reporting: Define and track key technical and product performance metrics (e.g. uptime, latency, downloads, engagement), providing insights to inform ongoing improvements.
- Risk, Security & Compliance Management: Identify and manage risks related to mobile technologies, including data privacy, platform compliance (e.g. App Store standards) and security considerations, partnering with InfoSec and Risk teams to mitigate potential challenges.
- Continuous Improvement & Optimisation: Monitor live performance and user behaviour to identify opportunities for optimisation, working with stakeholders to enhance functionality, reliability and user experience.
Required Education, Qualifications & Experience:
- Minimum 5 years experience in technology project management, product delivery or a similar role.
- Demonstrable experience delivering and managing mobile applications (iOS and/or Android).
- Strong understanding of mobile app architectures, frameworks and delivery ecosystems.
- Experience working with APIs, system integrations and backend services.
- Proven track record of delivering complex, customer-facing digital products.
- Experience managing third-party vendors, development agencies or platform providers.
- Familiarity with mobile app analytics and performance measurement (e.g. downloads, engagement, retention).
- Experience working in agile or iterative delivery environments.
- Strong understanding of service management principles (incident, problem, change management).
- Experience within retail, hospitality or multi-site environments preferred.
- Relevant certifications (e.g. Agile, Scrum, ITIL) are desirable but not essential.
Key Skills & Attributes:
- Delivery Ownership Able to lead both project delivery and ongoing service performance with clear accountability.
- Product & Technology Translation Strong ability to convert commercial and marketing requirements into structured technical deliverables.
- Mobile Technology Understanding Solid grasp of mobile ecosystems, platforms and integration patterns (without needing to be hands-on engineering).
- Vendor & Partner Management Confident managing external delivery partners and holding them accountable for outcomes.
- Analytical & Data-Driven Uses data and performance metrics to inform decisions and prioritisation.
- Service Management Mindset Focused on stability, reliability and continuous improvement of live systems.
- Stakeholder Communication Able to communicate clearly with both technical teams and non-technical stakeholders.
- Problem Solving & Decision Making Comfortable diagnosing issues and making informed decisions in a fast-paced environment.
- Adaptability & Prioritisation Able to manage competing priorities and evolving requirements effectively.
- Customer & Commercial Focus Understands how app performance and features impact customer experience and business outcomes.
