Find Senior compliance executive / compliance manager Jobs in Dublin, D

Temporary Higher Executive Officer - Customer UX Service Design Manager
Coimisiún na Meán —Dublin, County Dublin
- €60,029 a year
- Research
- Analysis skills
- Leadership
2d
Senior Marketing Executive
Harris Group —DUBLIN 12, County Dublin
- Marketing
- Bachelor's degree
- Business
- Annual leave
- Employee assistance program
Quick apply
Senior Solutions Consultant
Trulioo —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- AI
- Communication skills
- Annual leave
Scheduler:Aviation
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Presentation skills
- In-person
- Work from home
Head of Operational Risk
Mediolanum International Funds Limited —Dublin, County Dublin
- Presentation skills
- No degree
- Organisational skills
Senior Technical Operations Engineer, Manufacturing Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Data analysis skills
- Master's degree
Scheduling Manager:Aviation
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- In-person
- Work from home
Data Governance Manager
Expleo —Dublin, County Dublin
- Computer Science
- Bachelor's degree
- AI
Enterprise Account Executive (EMEA)
Trulioo —Dublin, County Dublin
- Full-time
- Remote
- AI
- Communication skills
- Annual leave
Senior Project/Contracts Manager – Facades, Partitions & Doors (FPD)
KCC Group —Dublin, County Dublin
- Analysis skills
- Project management
- Contracts
1d
Manager, Client Partners
Artomatix Limited —Dublin, County Dublin
- Full-time
- English
- Leadership
- Annual leave
- Employee assistance program
Control Manager VP - Commercial Card (Payments)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
11d
Partner Development Manager - French Speaking
New Relic —Dublin, County Dublin
- Hybrid work
- English
Program Manager, EMEA Infrastructure Supply Chain, AWS Cloud Logistics (ACL)
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- AI
Associate, Private Credit Fund Accounting, PFS - Dublin
BlackRock Investments —Dublin, County Dublin
- €75,000–€95,000 a year
- Finance
- Bachelor's degree
- Organisational skills
- Work from home
Chief Financial Officer
Cubic³ —Dublin, County Dublin
- Full-time
- Leadership
- Accounting
14d
Director, Applied AI Product Manager
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Master's degree
- Product management
- AI
7d
Senior Support Engineering Manager
Cubic³ —Dublin, County Dublin
- Full-time
- Hybrid work
- Leadership
- Communication skills
3d
Program Manager - Human Resources
LinkedIn —Dublin, County Dublin
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
Quick apply
Microsoft Teams Rooms / Endpoint / Modern Workplace Support Engineer
EUC TECHS —Dublin, County Dublin
- €55,000–€65,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply

I want to receive the latest job alerts for senior compliance executive / compliance manager in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior compliance executive / compliance manager jobs near dublin, d

Senior Technical Engineer jobs in Dublin, County Dublin

Enterprise Account Executive jobs in Dublin, County Dublin

Support Engineer jobs in Dublin, County Dublin

Fund Accountant jobs in Dublin, County Dublin

Governance Manager jobs in Dublin, County Dublin

Senior Project Manager jobs in Dublin, County Dublin

Product Manager jobs in Dublin, County Dublin

Senior Solution Architect jobs in Dublin, County Dublin

Scheduler jobs in Dublin, County Dublin

Chief Financial Officer jobs in Dublin, County Dublin

Human Resources Manager jobs in Dublin, County Dublin

Visa Sponsorship, Network Engineer jobs in Dublin, County Dublin

Remote Software Engineer jobs in Dublin, County Dublin

Senior Technical Engineer jobs in County Cork

Junior Aws Cloud Engineer jobs in Dublin, County Dublin

Analytics Engineer jobs in Dublin, County Dublin

Dutch Account Executive jobs in Dublin, County Dublin

Part Time Legal Executive jobs in Dublin, County Dublin

Account Coordinator jobs in Dublin, County Dublin

Enterprise Account Executive jobs in Remote

Temporary Higher Executive Officer - Customer UX Service Design Manager

Coimisiún na Meán
Dublin, County Dublin

Apply Now

Job details

Temporary
€60,029 a year
2 days ago

Qualifications

Research
Analysis skills
UX
Leadership

Full job description

Role Purpose

Cpl are seeking a Temporary Higher Executive Officer - Customer UX Service Design Manager for our client Coimisiún na Meán. The successful candidate will be employed by Cpl on a 12 month temporary assignment working in Coimisiún na Meán.

This role is required to lead and coordinate the organisation's Customer/User Experience (CX/UX) and Service Design activities, specifically to:

Lead end-to-end service design initiatives across multiple business areas.
Support strategic transformation programmes and organisational change initiatives.
Develop and maintain customer journey maps and service blueprints.
Identify and address customer pain points and service inefficiencies.
Facilitate innovation workshops, design thinking sessions and co-creation activities.
Establish service design standards, governance frameworks and operating models.
Drive customer-centred improvements across digital and assisted service channels.
Build service design capability and maturity across the organisation.
Lead cross-functional transformation projects involving Operations, Technology, Legal, Communications, Customer Support and Business Leadership teams.

These workload demands require dedicated leadership and expertise that cannot be effectively managed as an additional responsibility within existing teams.

About the Team

The Communications and User Support team at Coimisiún na Meán plays a vital role in shaping and maintaining the organisation's reputation and relationships with key stakeholders, internally and externally. We are responsible for developing and implementing communications approaches that promote awareness and understanding of Coimisiún na Meán's remit and activities. This includes engaging with the media, and elected representatives, managing our online presence, and overseeing events, as well as internal communications. Through our work, we aim to foster a positive and informed public discourse on media development and regulation in Ireland and beyond, and provide clarity on our organisations role, responsibilities and activities.

Key Responsibilities

Service Design Leadership

Define and evolve service design methodologies.
Lead end-to-end service design initiatives.
Establish journey mapping and service blueprinting standards.
Ensure consistent customer experiences across channels.
Promote human-centred design principles.

Customer Insight & Journey Management

Create and maintain customer journey maps.
Identify key customer pain points.
Synthesize customer research into actionable insights.
Translate customer needs into service improvement opportunities.
Use qualitative and quantitative data to inform decisions.

Transformation & Innovation

Support transformation programmes through service design expertise.
Facilitate innovation and design thinking workshops.
Design future-state customer experiences and operating models.
Identify opportunities for automation, simplification and efficiency.
Support business case development.

Stakeholder Collaboration

Build relationships across operational and corporate functions.
Align customer needs with organisational objectives.
Present recommendations to senior leadership.
Influence decision-making through evidence-based insights.
Lead cross-functional working groups.

Governance & Standards

Establish service design governance frameworks.
Embed customer experience considerations into delivery processes.
Develop organisational UX/CX maturity.
Maintain service design quality standards.
Monitor and report on customer experience outcomes.

The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review.

About You

Essential Skills, Experience and Expertise

Candidates must demonstrate substantial experience in one or more of the following:

Service Design leadership.
Customer Experience (CX) transformation.
Human-Centred Design.
Compliance and Regulatory Standards.
Customer journey mapping.
Service blueprint development.
Design thinking facilitation.
Organisational transformation programmes.
Cross-functional stakeholder management.

Essential Skills and Qualifications

Proven leadership experience in CX, UX, Service Design, Regulatory or Compliance functions.
Strong facilitation and workshop design skills.
Expertise in customer journey mapping and service blueprinting.
Excellent communication, presentation and storytelling abilities.
Strong analytical and problem-solving skills.
Experience translating research and insights into strategic recommendations.
Senior stakeholder management and influencing skills.
Experience using design and collaboration tools.
Ability to balance strategic thinking with practical delivery.
Demonstrated experience leading change and transformation initiatives.

Desirable Skills

Experience working in a regulated environment.
Digital transformation programme experience.
Product Operating Model experience.
Customer strategy development.
Change management initiatives.
Accessibility and inclusive design expertise.

Desirable Qualifications

Professional accreditation or certification in:

Service Design
Customer Experience (CX)
User Experience (UX)
Design Thinking
Compliance or Regulatory Qualification

Additional Beneficial Attributes

Proven track record of delivering measurable customer experience improvements.
Strong understanding of UX, CX and human-centred design methodologies.
Ability to influence senior decision-makers.
Passion for improving customer outcomes.
Experience building organisational design capability and maturity.

Apply Now

Refine Your Search

senior compliance executive / compliance manager jobs in dublin, d

Temporary Higher Executive Officer - Customer UX Service Design Manager

Senior Marketing Executive

Senior Solutions Consultant

Scheduler:Aviation

Head of Operational Risk

Senior Technical Operations Engineer, Manufacturing Operations

Scheduling Manager:Aviation

Data Governance Manager

Enterprise Account Executive (EMEA)

Senior Project/Contracts Manager – Facades, Partitions & Doors (FPD)

Manager, Client Partners

Control Manager VP - Commercial Card (Payments)

Partner Development Manager - French Speaking

Program Manager, EMEA Infrastructure Supply Chain, AWS Cloud Logistics (ACL)

Associate, Private Credit Fund Accounting, PFS - Dublin

Chief Financial Officer

Director, Applied AI Product Manager

Senior Support Engineering Manager

Program Manager - Human Resources

Microsoft Teams Rooms / Endpoint / Modern Workplace Support Engineer

I want to receive the latest job alerts for senior compliance executive / compliance manager in dublin, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected