Find Office operations analyst i, etf & index Jobs in Park West County Dublin

2nd Line Support Analyst - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- €32,000 a year
- Monday to Friday
- Customer service
- Microsoft Office
- IT
Quick apply
3d
IT Systems Analyst - EMEA Change
American International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch) —DUBLIN 1, County Dublin
- Full-time
Quick apply
10d
Technical Docucare Associate
Xerox —Dublin, County Dublin
- IT
- In-person
- Leadership
9d
Markets Support Analyst
Bank of America —Dublin, County Dublin
- Full-time
- Microsoft Excel
2d
CLO Deal Administrator
U.S. Bank National Association —DUBLIN 18, County Dublin
- €41,820–€49,200 a year
- Full-time
- Analysis skills
- No degree
- Organisational skills
10d
AI Engineer
CR2 —Dublin, County Dublin
- Hybrid work
- Computer Science
- Java
- SQL
Quick apply
Technical Specialist
InterSystems —Dublin, County Dublin
- Data analysis skills
- Master's degree
- SQL
Quick apply
Technology Strategy and Transformation (TS&T) Consultant
Accenture —Dublin, County Dublin
- Full-time
- Research
- AI
- Communication skills
9d
Project Manager Analyst CL11
Accenture —Dublin, County Dublin
- Full-time
- Salesforce
- Communication skills
1d
Reengineering and Project Lead Analyst
Citi —Dublin, County Dublin
- €85,600 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
2d
Senior Cyber Incident Response Analyst
Integrity360 —Dublin, County Dublin
- Windows
Cloud Security Analyst
LTM —Dublin, County Dublin
- Azure
- AWS
- Scripting
Quick apply
Long-Term Containment Lead, Violent Behaviours and Dangerous Actors - Trust & Safety
TikTok —Dublin, County Dublin
- Master's degree
- AI
- Leadership
14d
Senior Azure Administrator
Version 1 —Dublin, County Dublin
- Up to €1 a month
- Full-time
- Azure
- Oracle
- Windows
- Employee assistance program
- Employee discount
Quick apply
11d
Assistant Vice President, Client & Product Transformation
Citco —Dublin, County Dublin
- Full-time
- Master's degree
- Business development
- Analysis skills
Product Owner, Community
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- No degree
3d
Workday HRIS Lead Specialist
ICON Plc —Dublin, County Dublin
- Full-time
- Oracle
- Bachelor's degree
- No degree
Supervisor, Investor Services
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- English
- Finance
- Annual leave
Global Senior Payroll Manager
Strava —Dublin, County Dublin
- €140,000–€190,000 a year
- Full-time
- In-person
- AI
- Employee stock purchase plan
Product Owner - Mortgages
NTT Ltd —Dublin, County Dublin
- Hybrid work
- Agile
- Banking

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2nd Line Support Analyst - Dublin Airport

ESP Global Services Limited
Swords, County Dublin

Quick apply

Job details

Permanent
€32,000 a year
3 days ago

Qualifications

Customer service
Microsoft Office
IT
Communication skills

Full job description

2nd Line Support Analyst – Dublin Airport

Location: Dublin Airport
Contract: Permanent
Work Schedule: Monday to Friday, rotating shifts:

Early: 07:00 – 15:30

Late: 09:30 – 18:00

Rotating 2 weeks early / 2 weeks late

About ESP Global Services

ESP Global Services is a leading global provider of technology support and managed services, delivering critical IT and infrastructure solutions across multiple industries worldwide.

We are seeking a 2nd Line Support Analyst to join our team at Dublin Airport. You will provide professional and responsive IT support to customers and end users, taking ownership of tickets from initial logging through to resolution.

This is a customer-focused role requiring strong communication, organisation and problem-solving skills, with the opportunity to develop your technical expertise within a critical airport environment.

Key Responsibilities

Respond to customer calls and emails, accurately log tickets and perform initial fault diagnosis.
Assess and apply the correct priority, SLA and category to each ticket.
Capture clear and comprehensive details of reported issues.
Take ownership of customer tickets and provide regular updates throughout their lifecycle.
Liaise with partners, technical teams and engineers to ensure tickets are accepted and progressed within agreed timescales.
Monitor outstanding tickets and proactively follow up for updates.
Maintain accurate ticket records and ensure issues are progressed through to successful resolution.
Deliver consistently high standards of customer service and contribute to an excellent customer experience.

Skills & Experience

2+ years’ experience in a customer-facing or customer service role.
Good working knowledge of Microsoft Office products.
Strong organisational, troubleshooting and problem-solving skills.
Self-motivated, adaptable and willing to learn new technologies and processes.
Excellent verbal and written communication skills.
Process-driven with the ability to identify opportunities for improvement.
Excellent interpersonal skills and confidence communicating with customers and stakeholders at all levels.
Strong customer-focused approach with the ability to remain calm and professional under pressure.

Shift Pattern

This role supports a critical airport operation and requires flexibility to work the agreed rotating early and late shift pattern.

Candidates must be comfortable working both shifts and understand that operational requirements may occasionally require additional flexibility to maintain service continuity.

Security & Airside Requirements

Due to airport security and airside access requirements, successful candidates must be capable of obtaining and maintaining the required airport security pass.

Applicants must be able to provide a fully verifiable five-year employment, education and address history. Any significant unexplained gaps, or periods that cannot be satisfactorily evidenced through references or supporting documentation, may affect eligibility for airport security clearance and airside access.

Why Join ESP Global Services?

Join a supportive team delivering IT services within a critical airport environment, with opportunities to strengthen your technical expertise, develop your customer-service skills and progress your IT career.

You’ll gain valuable experience supporting a complex operational environment where reliable technology and excellent customer service are essential.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an Equal Opportunity Employer.

Quick apply

Refine Your Search

office operations analyst i, etf & index jobs in park west county dublin

2nd Line Support Analyst - Dublin Airport

IT Systems Analyst - EMEA Change

Technical Docucare Associate

Markets Support Analyst

CLO Deal Administrator

AI Engineer

Technical Specialist

Technology Strategy and Transformation (TS&T) Consultant

Project Manager Analyst CL11

Reengineering and Project Lead Analyst

Senior Cyber Incident Response Analyst

Cloud Security Analyst

Long-Term Containment Lead, Violent Behaviours and Dangerous Actors - Trust & Safety

Senior Azure Administrator

Assistant Vice President, Client & Product Transformation

Product Owner, Community

Workday HRIS Lead Specialist

Supervisor, Investor Services

Global Senior Payroll Manager

Product Owner - Mortgages

I want to receive the latest job alerts for office operations analyst i, etf & index in park west county dublin

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