Job Title: Donor Development Manager
Reports to: Head of Development and Projects
Department: Development & Fundraising
Terms: Full-time fixed-term 1-year contract (maternity cover - with flexibility to consider reduced hours wrequested by the successful candidate and agreed with Concern).
Location: Dublin, hybrid model (50% remote working).
Salary: GB6 – (€57,683 - €64,092)
About Concern: Established in 1968, Concern is a non-profit, non-governmental humanitarian organisation, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world’s poorest countries. Concern’s vision, our mission and our work are all defined by one goal – ending extreme poverty, whatever it takes. Concern strives for a world free from poverty, fear and oppression. Our culture is values driven and we believe that our people are central to all that we do and are key to delivering on our goal of Reaching the Furthest Behind First. We are committed to ensuring a workplace weverybody feels valued and are enabled to succeed in their work and contribute to delivering on our mission.
Role Purpose:
The Donor Development Manager helps drive the growth and retention of the Individual Giving programme by developing insight-led fundraising campaigns and supporter engagement strategies that attract, inspire, and retain supporters. Through exceptional supporter experiences and data-informed decision-making, the role contributes to growing sustainable income, strengthening supporter loyalty, and maximising lifetime value, helping ensure Concern continues to respond to humanitarian crises, tackle extreme poverty, and create lasting change for communities around the world.
The ideal candidate will have a strong background in direct marketing, individual giving, fundraising and management.
Responsibilities:
- Deliver strategic projects, within key performance indicator targets, that contribute to the development of the Supporter Marketing annual operational plan. Consistently analyse results, interpret trends, and provide recommendations on strategic marketing direction. Create and implement tactics for donor development and cultivation.
- Line management of 1 Supporter Marketing Executive; including training and coaching, day-to-day task delegation, supervision and performance monitoring and appraisals (to be confirmed)
- Full campaign management and execution in line with prescribed deadlines. To include briefing of agencies, sourcing/development of materials, managing data selection criteria, copy development, managing the approvals process, proofing, briefing Donor Care Team, campaign analysis and reporting, managing costs and invoice processing.
- Manage supporter development activity to improve supporter retention and giving levels of current cash and regular giving supporters using techniques such as direct mail, telemarketing, emails, and digital marketing.
- Monitor and report on budgets and assist in building future expenditure and income targets. Work as part of the Supporter Marketing team to reach strategic targets.
- Provide guidance to Supporter Marketing Executives on the end-to-end development and implementation of campaigns, ensuring alignment with brand standards, compliance regulations, and timeline constraints.
- To work closely with the Data Analyst to review direct marketing campaigns and ensure that information is used to maximise income for future campaigns.
To ensure that campaigns are, w- possible, integrated or co-ordinated thematically, creatively and/or by target audience to maximise impact.
To work closely with the Integrated Campaigns Manager and with the Supporter Marketing Team to implement, and w- necessary review the Emergency Fundraising Strategy
- To assist in the training of external agencies, effectively communicating the work of Concern to key representatives.
- Work closely with Corporate Major Donors, Donor Care, Digital, Community, Communications, Overseas dept, Web, Active Citizenship, and other units to ensure integrated working and consistent messaging.
- Undertake other project work as may be required from time to time.
Role Holder Requirements:
Essential:
- At least three years’ experience in a direct marketing environment.
- Degree or equivalent qualification (i.e. marketing qualification).
- Experience in donor development (fundraising).
- Experience in managing direct mail and email campaigns.
- Line management of at least one person.
- Demonstrable analytical skills and highly numerate with experience of keeping and monitoring financial & budgeting reports.
- Experience and knowledge of direct marketing recruitment and development techniques including Cash appeals, Tax, Christmas Gifts, Raffle, Newsletter, Display, Social, Press, Radio.
- Experience of using a fundraising database for effective analysis of direct marketing campaigns and trend giving patterns.
- Experience of working with external suppliers to deliver successful direct marketing campaigns.
- Strong planning and project management skills.
- Ability to work on own initiative with minimal supervision.
- Excellent communication, interpersonal and negotiation skills.
- Excellent written skills including experience of writing and commenting on fundraising copy.
- Excellent organisation skills and experience of managing a varied workload.
- Excellent attention to detail.
Desirable:
- Knowledge of GDPR regulations.
Competencies:
Candidates are expected to demonstrate abilities in the following priority competency areas:
Planning and decision-making
Creativity and innovation
Communication and working with others
Influence, advocacy and networking
To apply: CVs should be submitted through our website at https://jobs.concern.net by the closing date.
Please note that Concern Worldwide does not provide Visa sponsorship
Concern offers in-house management and leadership courses and tailored organisation-wide learning opportunities both in-person and online. We are committed to providing our staff with the skills needed to excel in their jobs.
Our culture is values driven and friendly. A global engagement survey conducted in 2022 among our 3,500 staff showed that 89% of our staff would happily recommend Concern as a great place to work and 94% are proud to tell people that they work for Concern.
We also encourage all eligible candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organization. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.
If this role sounds right for you, please apply with your CV and cover letter. We will respond to every applicant. Please be aware we may offer positions before the closing date.
If you have any concerns about our recruitment process and need particular assistance - for example if you have a visual impairment or are neuro-divergent - please let us know and we will do our best to accommodate you.
Important information:
Concern has an organizational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy accessible. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organization, and the standards of behavior expected of them. In this context, staff have a responsibility to the organization to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.
During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation. You have certain rights under data protection legislation. For more information on how to exercise those rights please visit www.concern.net/about/privacy
