Find Security incident manager Jobs in Dublin, D

Customer Experience Engineer
Microsoft —Dublin, County Dublin
- €63,400–€105,700 a year
- Full-time
- Azure
- Computer Science
- Engineering
1d
Relief Contact Worker - Dublin
Respond Housing Association —Dublin, County Dublin
- €16.65–€21.55 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Front Door & Security Lead
Dion Dublin —DUBLIN 2, County Dublin
- From €40,000 a year
- Part-time
- Management
- English
- Supervising experience
- Employee discount
Quick apply
19h
Project Worker - Dublin 9
Respond Housing Association —Dublin, County Dublin
- €40,018–€51,788 a year
- Weekend availability
Quick apply
4d
Senior Cyber Incident Response Analyst
Integrity360 —Dublin, County Dublin
- Windows
Senior Manager, Platform Engineering
Prove —Dublin, County Dublin
- €120,000–€140,000 a year
- Remote
- Computer Science
- System design
- Java
- Employee assistance program
5d
Front End Developer (Senior)
Tata Consultancy Services —Dublin, County Dublin
- Call to connect
- Azure
- JavaScript
- No degree
Cyber Operations Engineer
Tata Consultancy Services —Swords, County Dublin
- Call to connect
- No degree
- Scripting
- Python
Senior Android Developer - Nenagh based
Expleo —Dublin, County Dublin
- Azure
- Computer Science
- Java
Head of Product Management LIMS / LIS Clinical Diagnostics
Eurofins —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Continuous improvement
Quick apply
4d
Facilities Coordinator – Dublin
Tuath Housing Association —Dublin, County Dublin
- €30,517–€34,291 a year
- Full-time
Quick apply
Loss Prevention Internal Control Administrator
Uniphar Wholesale Limited —DUBLIN 24, County Dublin
- Full-time
Quick apply
Senior Fire Investigator - Ireland
Jensen Hughes —Dublin, County Dublin
- Remote
- Research
- Analysis skills
- Communication skills
SAP Technical Lead – Operations & Critical Programs
Aptiv plc —Dublin, County Dublin
- Azure
- Management
- AWS
13d
Head Office Sundry - Health & Safety Executive
BidvestNoonan —Swords, County Dublin
- €55,000 a year
- Full-time
- English
Quick apply
6d
Sr Lead Cybersecurity Architect
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Customer service
- Leadership
- Communication skills
Platform Manager Integrations
Primark —Dublin, County Dublin
- Product management
- Leadership
- Communication skills
Fire Investigator - Ireland
Jensen Hughes —Dublin, County Dublin
- Remote
- Research
- Analysis skills
- Communication skills
Staff Technical Program Manager, Site Reliability Engineering
MongoDB —Dublin, County Dublin
- Remote
- Azure
- AWS
- SDLC
DevOps Engineer
eBay Inc. —Dublin, County Dublin
- Full-time
- Azure
- System design
- Scripting

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Customer Experience Engineer

Microsoft -
Dublin, County Dublin

Apply Now

Job details

Full-time
€63,400–€105,700 a year
1 day ago

Qualifications

Azure
Computer Science
Kubernetes
Engineering
PaaS
Bachelor's degree
IaaS
Information Technology

Full job description

Overview

Collaborate with brilliant minds who challenge, inspire, and elevate each other to new heights. As a Customer Experience Engineer joining Azure Engineering Operations, you will work alongside a team that is customer-obsessed and driven by problem solving. Here, you will work on the latest Artificial Intelligence technologies and engage deeply with enterprise customers, giving you opportunities to influence both cloud strategy and product road maps by partnering directly with engineering teams. Innovation is at the heart of what we do, and you will create solutions to resolve complex engineering problems while surrounded by passionate professionals who believe that extraordinary support is vital to customer success.

In this role, you will orchestrate deep engagements in incident management, support, and enablement, amplifying the customer voice throughout our own team and the Cloud + Artificial Intelligence organization. You will have the unique ability to innovate ways to scale insights and solutions across our broad customer base, helping to shape the Quality vision for Azure. Diversity and inclusion are central to how we operate, empowering you to work authentically and achieve your career aspirations.

At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Responsibilities

Conduct health checks to ensure customer environments are optimized and configured for deployment, and provide guidance on understanding and implementing new software updates and releases.
Serve as a connecting point and escalate specific customer issues to the appropriate teams, handling escalations from support or field teams and conducting root-cause analysis to ensure resolution.
Collaborate with product and business groups to understand customer product experiences and identify gaps, acting as the voice of the customer to inform future improvements.
Partner with internal teams such as program managers, software engineers, and customer service support to review, unblock, and resolve incidents and deliver solutions back to customers.
Gather feedback from customers and partners to identify feature and knowledge gaps, share best practices, and implement new features or tools to improve the Microsoft Azure experience.

Qualifications

Required/Minimum Qualifications

Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND sufficient years of experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.

Preferred Qualifications

Proven years of customer facing experience.
Demonstrated experience supporting and troubleshooting enterprise-scale, mission-critical applications in a technology environment.
Proven customer-facing experience with a focus on resolving complex technical issues and driving successful outcomes.
Hands-on expertise in cloud technologies, particularly Azure Infrastructure (IaaS), Kubernetes, Data & Analytics, and Platform Services (PaaS).
Experience with on-call support, incident management, and service reliability in cloud environments.
Customer-focused mindset with a passion for delivering good customer experiences.
Growth mindset with the ability to quickly learn new technologies and adapt in a fast-paced environment.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Customer Experience Engineering IC3 - The typical base pay range for this role across Ireland is € 63,400.00 - € 105,700.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

security incident manager jobs in dublin, d

Customer Experience Engineer

Relief Contact Worker - Dublin

Front Door & Security Lead

Project Worker - Dublin 9

Senior Cyber Incident Response Analyst

Senior Manager, Platform Engineering

Front End Developer (Senior)

Cyber Operations Engineer

Senior Android Developer - Nenagh based

Head of Product Management LIMS / LIS Clinical Diagnostics

Facilities Coordinator – Dublin

Loss Prevention Internal Control Administrator

Senior Fire Investigator - Ireland

SAP Technical Lead – Operations & Critical Programs

Head Office Sundry - Health & Safety Executive

Sr Lead Cybersecurity Architect

Platform Manager Integrations

Fire Investigator - Ireland

Staff Technical Program Manager, Site Reliability Engineering

DevOps Engineer

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