Find Customer support coordinator Jobs in Swords, D

Customer Success & Service Coordinator
Electro Automation —Dublin, County Dublin
- Full-time
- Customer service
- ERP systems
- Microsoft Office
3d
Groups Coordinator
Leonardo Hotel Dublin Parnell Street —DUBLIN 1, County Dublin
- Full-time
- Administrative experience
Quick apply
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Senior Cloud Engineer (Voice Network)
Sprinklr —Dublin, County Dublin
- Full-time
- Azure
- Management
- Social media management
- Annual leave
4d
Design Manager - Infrastructure
Turner & Townsend —Dublin, County Dublin
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
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Group Operations Coordinator
Snap Ireland —DUBLIN 1, County Dublin
- €30,000–€35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
4d
Tenancy Services Officer (Specified Purpose Contract)
Circle VHA —Dublin, County Dublin
- €40,000–€53,700 a year
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
4d
Front Desk Facilities Coordinator
Apleona Ireland —Dublin, County Dublin
- €30,000–€32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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5d
Talent Acquisition Coordinator
Uniphar Wholesale Limited —DUBLIN 24, County Dublin
- Full-time
- Agile
- Communication skills
- Marketing
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4d
Social Programme Coordinator
Apollo Language Centre —Dublin, County Dublin
- €16 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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3d
Production and Logistics Coordinator
PCI Pharma Services —Stamullin, County Meath
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Service Coordinator
Brennan & Co —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1h
Claims Coordinator
AllPhar Services Limited —DUBLIN 24, County Dublin
- Full-time
- Analysis skills
- Communication skills
- Time management
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4d
Security Incident Manager
Provincial Security Services —DUBLIN 2, County Dublin
- Full-time
- Analysis skills
- First Aid Certification
- In-person
- Annual leave
- Employee assistance program
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5d
Facilities Coordinator – REF: 2635b
Fingleton White —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick apply
5d
Manager - Technical Support
Sprinklr —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Management
- Social media management
- Annual leave
20h
Garage Manager/ Autocare Operations Lead
United Tyres Autoservice —Walkinstown, County Dublin
- €60,000–€80,000 a year
- Overtime
- Management
- Customer service
- Recruiting
- Employee assistance program
Quick apply
3d
Business Continuity Manager
VHI —Dublin, County Dublin
- Hybrid work
- Leadership
- Restaurant experience
Quick apply
4d
Lead Cloud Engineer
Sprinklr —Dublin, County Dublin
- Full-time
- Azure
- Management
- Social media management
- Annual leave
14h

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Customer Success & Service Coordinator

Electro Automation -
Dublin, County Dublin

Apply Now

Job details

Full-time
3 days ago

Qualifications

Customer service
ERP systems
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

We are seeking an organised, customer-focused and proactive individual to join our Service team as a Customer Success & Service Coordinator.

Your Responsibilities

Responsibilities: Customer Success & Relationship Management

Act as a primary day-to-day contact for customers, ensuring queries and requests are managed professionally and efficiently.
Build positive working relationships with customers through proactive communication and responsiveness.
Support and, over time, facilitate Quarterly Business Reviews (QBRs) with key customers, using service performance data and customer feedback to drive continuous improvement, strengthen relationships, and identify opportunities for additional value and growth.
Keep customers informed on service progress, engineer attendance, quotations and completion status.
Ensure customers receive regular updates and clear expectations throughout the service lifecycle.
Escalate customer concerns promptly and coordinate resolution with internal teams.
Identify opportunities to improve customer experience and service delivery.

Service Coordination & Administration

Log and coordinate reactive service calls and planned maintenance activities.
Liaise with field engineers to coordinate follow-up actions and customer communications.
Review engineers' service reports and ensure completed work is accurately recorded and actioned.
Prepare and issue quotations for repairs, maintenance works and replacement parts.
Track quotation approvals and proactively follow up outstanding customer responses.
Coordinate scheduling of approved works and required resources.
Process completed maintenance activities through to invoicing.
Maintain accurate records and documentation within company systems.

Continuous Improvement & Transformation Support

Support the implementation of new systems, processes and ways of working as part of the Group's digital transformation programme.
Assist with customer data management, reporting and service performance tracking.
Participate in continuous improvement initiatives designed to improve efficiency and customer experience.
Support the future development of customer success processes, customer health monitoring and service performance reporting.

Role Snapshot

Department

Operations

Experience

Mid-Level

Type

Full-time

Location

Dublin

Your Areas of Knowledge & Expertise

Excellent communication and interpersonal skills.

Naturally customer-focused with a genuine desire to help people.

Strong organisational skills and ability to manage multiple priorities.

Ability to build relationships with customers and colleagues at all levels.

Strong attention to detail and ability to follow through on commitments.

Comfortable working in a fast-paced, dynamic environment.

Good IT skills, including Microsoft Office applications.

Ability to work independently while contributing positively to a team environment.

A proactive, solutions-focused mindset and willingness to learn.

Confidence and Ability to meet with customers face to face, QBR Management

Ability to identify opportunities for business expansion

Desirable Skills

Previous experience in customer service, customer success, service coordination or administration.

Experience within engineering, facilities management, construction or service-based industries.

Experience using ERP, CRM or service management systems.

Understanding of reactive service delivery and planned maintenance processes.

Experience handling customer communications and issue resolution.

Experience working within a changing or growing organisation.

Working Hours & Package

Installations progressed on schedule thanks to your reliable, proactive support. Sites consistently left safe, clean, and ready for the next phase. Technicians and engineers can rely on you to anticipate needs and work without constant direction. Growing confidence and skill base, with a clear path toward a more specialised role.

Ready to Take Your Career to the
Next Level?

At Electro Automation, you'll join a welcoming and friendly team that values your expertise, supports your growth, and allows you to work on industry-leading projects that make a real impact.

Jenny Dowd

Group Recruitment Business Partner

Apply Now

Refine Your Search

customer support coordinator jobs in swords, d

Customer Success & Service Coordinator

Groups Coordinator

Senior Cloud Engineer (Voice Network)

Design Manager - Infrastructure

Group Operations Coordinator

Tenancy Services Officer (Specified Purpose Contract)

Front Desk Facilities Coordinator

Talent Acquisition Coordinator

Social Programme Coordinator

Production and Logistics Coordinator

Service Coordinator

Claims Coordinator

Security Incident Manager

Facilities Coordinator – REF: 2635b

Manager - Technical Support

Garage Manager/ Autocare Operations Lead

Business Continuity Manager

Lead Cloud Engineer

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Your Areas of Knowledge & Expertise

Desirable Skills

Working Hours & Package

Ready to Take Your Career to the Next Level?

Jenny Dowd

Ready to Take Your Career to the
Next Level?