Find Learning media developer, data center learning Jobs in Dublin 4, D

Technician II
Digital Realty —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
Director of Software Engineering - Workplace Technology
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Azure
- Computer Science
- Java
3d
Manager Procurement Technology & Program
West Pharmaceutical Services —Dublin, County Dublin
- €80,960–€103,040 a year
- Microsoft Powerpoint
- Microsoft Excel
- Project management
Senior Embedded Systems Design Engineer
Eaton —Dublin, County Dublin
- Computer Science
- System design
- C++
Senior Engineer, Applied AI
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Master's degree
Component Recovery Specialist, Value Recovery
Re:Cycle Reverse Logistics Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Business
Technical Escalations Engineer 2 (Network Monitoring) - EMEA
Datadog —Dublin, County Dublin
- On call
- Windows
- Linux
- Employee stock purchase plan
Quick apply
10d
Protective Services Senior Manager SOC Lead
Accenture —Dublin, County Dublin
- Overtime
- Customer service
- Analysis skills
- Bachelor's degree
4d
Engineering Technician (Shifts) - Electrical, Data Cetner Engineering Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Maintenance
- Microsoft Office
- AWS
Technical Escalations Engineer 2 (Agent) - Dublin
Datadog —Dublin, County Dublin
- On call
- Windows
- Linux
- Python
- Employee stock purchase plan
Quick apply
11d
Employee Relations Partner
eBay Inc. —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Human resources
- AI
Senior Cloud Support Engineer
Crusoe —Dublin, County Dublin
- Full-time
- Azure
- Management
- Computer Science
Quick apply
Sr. Product Design Engineer, Data Center Engineering - Electrical Products and Services
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- Maintenance
- AWS
Field Service - Early Career Engineers
Applied Materials —Leixlip, County Kildare
- €36,000–€49,500 a year
- Weekend availability
- Master's degree
- Bachelor's degree
- Hand tools
Sr. Software Eng, Data Platforms
eBay Inc. —Dublin, County Dublin
- Full-time
- System design
- Java
- AI
Sr. Manufacturing Test Engineer, AWS Rack Mfg Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- Engineering
- Java
Senior Global Strategy Engineer, Global Engineering Strategy
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Bachelor's degree
Product Manager
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
Data Center Facility Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Electrical Engineering
HV/MV Electrical Design Engineer, HV/ MV Design Engineering EMEA
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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Technician II

Digital Realty -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
Microsoft Office
Electrical wiring
Telecommunication
Root cause analysis
Communication skills

Full job description

Your role

The Technician II is responsible for supporting Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment. This role will be required to work in night shifts.

What you'll do

Customer Support and Technical Interventions:

Provides technical customer service support and carries out operational technical interventions requested by clients.
Handles Remote Hands requests of customers according to instructions of the supervisor which includes:
o Customer equipment migration through labeling, installations, documentation, and testing
o Emergency troubleshooting and maintenance of customer infrastructure and shows leadership (reboot, reset, handle connectivity issues)
o Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements)
Ensures clients and internal teams are informed about the work progress and delivery of value-added services, including following up on customer termination requests and queries.
Monitors and documents customer services provided by external providers.

Implementation Services:

Supports migration and implementation activities under coordination of the Implementation Services team.
Responsible for setup and deinstallation of Cross Connects through cabling, installation, documentation, and testing.
Executes and drafts MOP’s, Change Requests (CR), and EOP’s when applicable.

Compliance and Administration:

Execute customer request reporting and administration in the internal system.
Ensure all work complies with relevant policies and regulations, conducting risk assessments as necessary.

Team Management and Support:

Provides leadership and supervision to Level I Technicians when requested by Site Management and as appropriate.
Demonstrates the ability to make decisions in the technical field within the guidelines provided by Site Management
Adapts a mentoring leadership style, advising, training, and guiding less experienced engineers.

What you'll need

Hard Skills:

Proven experience in ‘Telecommunications, IT or electrotechnical, Network Infrastructure environment.
Good understanding of structured network infrastructure and Industry measurement tools
Skills in optical fiber installations, wiring networks, electrical wiring, and network configurations.
Strong troubleshooting skills and RCA (Root Cause Analysis) capability
Skilled in customer communication and handling customer requests / complaints
Skilled in service-oriented software, tasks handling and administration
Knowledge of Microsoft Office and Service Management applications (e.g., Excel).

Soft Skills:

Proactive and customer-focused mindset, showing dedication to customer service and exceeding business goals.
Attention to detail and a hands-on approach to tasks, coupled with a strong drive for continuous learning and development.
Enhanced team-oriented mentality, actively contributing to team effectiveness and demonstrating adaptability and flexibility in various situations.
Effective communication skills within the team and across different levels of the organization, while exhibiting resilience and problem-solving abilities in challenging scenarios.

Apply Now

Refine Your Search

learning media developer, data center learning jobs in dublin 4, d

Technician II

Director of Software Engineering - Workplace Technology

Manager Procurement Technology & Program

Senior Embedded Systems Design Engineer

Senior Engineer, Applied AI

Component Recovery Specialist, Value Recovery

Technical Escalations Engineer 2 (Network Monitoring) - EMEA

Protective Services Senior Manager SOC Lead

Engineering Technician (Shifts) - Electrical, Data Cetner Engineering Operations

Technical Escalations Engineer 2 (Agent) - Dublin

Employee Relations Partner

Senior Cloud Support Engineer

Sr. Product Design Engineer, Data Center Engineering - Electrical Products and Services

Field Service - Early Career Engineers

Sr. Software Eng, Data Platforms

Sr. Manufacturing Test Engineer, AWS Rack Mfg Operations

Senior Global Strategy Engineer, Global Engineering Strategy

Product Manager

Data Center Facility Manager

HV/MV Electrical Design Engineer, HV/ MV Design Engineering EMEA

I want to receive the latest job alerts for learning media developer, data center learning in dublin 4, d

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