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Payment & Fraud Manager

Coastline Gaming -
Remote

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Job details

Full job description

Payment and Fraud Manager

Location: Fully remote (EU/EEA) | Engagement: Contractor | Work Arrangement: M-F

Who We Are

Coastline Gaming is driven by a passion for technology and a commitment to delivering a world-class digital gaming experience. We are a fast-growing, innovative team building the future of online entertainment for Irish players. As part of the wider Coastline Gaming family, we benefit from over 40 years of industry expertise while focusing on the cutting edge of iGaming technology, data-driven decisions, and a seamless, exciting platform for our customers.

The Role

Youll own the payments and fraud function for our online gambling operation team, processes, KPIs, outcomes. The team is in place. Whats needed is a manager who takes what exists, identifies what isnt working, and makes it work properly.

This isnt a role where you write a strategy and hand it to someone else. Youll be onboarded through the same process as a 1st line agent processing KYC, handling withdrawals, working the fraud queue before you manage anyone. Without doing the work yourself, you cant know what youre managing, and you certainly cant improve it.

The Head of Payments sits above this role with a product and commercial focus. You own the operational side completely. Nobody is going to supervise your processes youre expected to build them, run them, and improve them.

What Youll Do

Own the end-to-end operation withdrawals, KYC, fraud prevention, AML compliance, and the processes connecting all of it

Manage and build the team a mix of payments and fraud analysts. Hire good people, develop them, and make the hard calls when someone isnt working out. Youre comfortable managing the full hiring pipeline

Build the fraud framework the processes, rules, and escalation paths that protect the business systematically, not reactively. At six months, you can demonstrate to the business how fraud is better managed

Drive withdrawal speed without increasing risk its easy to speed up approvals by skipping checks. Thats not what were asking. We want faster through better process

Create and own KPIs review what exists, update what needs updating, and report on a cadence that makes sense. You need to be very comfortable with analytical work. If you cant generate a clear, useful KPI report in a spreadsheet yourself, this role is not for you

Establish the operating rhythm clear BAU processes, efficient rota, task management, handovers, and escalation paths covering the fundamentals a licensed online gambling operation needs

Identify what isnt working and fix it this is not a role where you wait for someone to point out a problem. If something is broken and you havent flagged it, thats a problem. If youve flagged it but havent started driving the solution, thats also a problem

What Were Looking For

Youve managed a payments and fraud team in iGaming at least 2 years in a fraud, risk, or payments- management role at an online casino or betting operator (not just adjacent finance).

You know KYC and withdrawal processing inside out you understand the balance between speed, compliance, and risk because youve lived it

Youve worked directly with PSPs, chargeback systems, and fraud tools if you havent touched these yourself, this role is not for you

You can build a fraud framework not just react to fraud, but put the processes, rules, and escalation paths in place that make prevention systematic

Youre analytical and self-sufficient you pull data, build your own tracking, and produce reports that are clear and useful. You dont wait for someone to build your dashboards

Youre proactive you see what needs doing and you do it. You dont wait for a brief, you dont wait for permission, you dont wait for someone else to notice

You adopt tools the business uses AI tools at every level up to Director. You dont need to be building agents, but you need to be someone who leans into new tools, not someone who resists them

What This Isnt

A strategy role you dont produce plans and hand them off. The output is the work, not a plan for the work

A 9-to-5 with no exceptions when theres an urgent issue outside hours, youre reachable and willing to deal with it. Not every night, but when it matters

A role where you manage from above youll do the work yourself first. If being onboarded as a 1st line agent feels beneath you, this isnt the right fit

A role where you wait for direction if you need to be told what to work on every day, this role is not for you

What We Offer

Competitive compensation based on experience and capability

Remote working

A business with 40+ years of stability not a startup that might not be around next year

Direct impact you own the function, you see the results

AI tools and investment well invest in the tools you need

How to Apply

Apply Here!

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