Youll own the payments and fraud function for our online gambling operation team, processes, KPIs, outcomes. The team is in place. Whats needed is a manager who takes what exists, identifies what isnt working, and makes it work properly.
This isnt a role where you write a strategy and hand it to someone else. Youll be onboarded through the same process as a 1st line agent processing KYC, handling withdrawals, working the fraud queue before you manage anyone. Without doing the work yourself, you cant know what youre managing, and you certainly cant improve it.
The Head of Payments sits above this role with a product and commercial focus. You own the operational side completely. Nobody is going to supervise your processes youre expected to build them, run them, and improve them.
What Youll Do
Own the end-to-end operation withdrawals, KYC, fraud prevention, AML compliance, and the processes connecting all of it
Manage and build the team a mix of payments and fraud analysts. Hire good people, develop them, and make the hard calls when someone isnt working out. Youre comfortable managing the full hiring pipeline
Build the fraud framework the processes, rules, and escalation paths that protect the business systematically, not reactively. At six months, you can demonstrate to the business how fraud is better managed
Create and own KPIs review what exists, update what needs updating, and report on a cadence that makes sense. You need to be very comfortable with analytical work. If you cant generate a clear, useful KPI report in a spreadsheet yourself, this role is not for you
Establish the operating rhythm clear BAU processes, efficient rota, task management, handovers, and escalation paths covering the fundamentals a licensed online gambling operation needs
Identify what isnt working and fix it this is not a role where you wait for someone to point out a problem. If something is broken and you havent flagged it, thats a problem. If youve flagged it but havent started driving the solution, thats also a problem
What Were Looking For
Youve worked directly with PSPs, chargeback systems, and fraud tools if you havent touched these yourself, this role is not for you
You can build a fraud framework not just react to fraud, but put the processes, rules, and escalation paths in place that make prevention systematic
