Find Customer support coordinator Jobs in Dublin, D

IT Coordinator
Jigsaw - The National Centre for Youth Mental Health . —Dublin, County Dublin
- €45,127–€64,811 a year
- Weekend availability
- Azure
- Computer Science
- Customer service
- Annual leave
2d
Front of House
EHS International founded by Chris Mee —Ballymount, County Dublin
- €30,000–€40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Employee assistance program
Quick apply
1d
Office Administrator - Tallaght Office
Connected Health —Dublin, County Dublin
- €28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Group Training Coordinator
Mercury Engineering —Dublin, County Dublin
- Microsoft Word
- Microsoft Excel
- Microsoft Office
2d
Aftersales Coordinator
Royal Terberg Group —Dublin, County Dublin
- Customer service
- Organisational skills
- Communication skills
Driver HGV
Stericycle —Dublin, County Dublin
- Holidays
- Heavy lifting
- Customer service
- Driving
- Life insurance
9d
Building Technician
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Carpentry
- Leaving certificate
- No degree
Quick apply
CNM1 Cath Lab
Beacon Hospital —Dublin, County Dublin
- Full-time
- Nursing
- English
- Clinic
Quick apply
8d
Development Coordinator (Residential Construction)
Tuath Housing Association —Dublin, County Dublin
- Full-time
- Annual leave
- Employee assistance program
Quick apply
1d
Project Manager, Aircraft Technical Services
Willis Lease Finance Corporation —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- No degree
Quick apply
Senior Cloud Engineer
Sprinklr —Dublin, County Dublin
- Full-time
- Azure
- Management
- Social media management
- Annual leave
Staff Nurse - Theatre; Anaesthetics and PACU
Beacon Hospital —Dublin, County Dublin
- Full-time
- Management
- Clinic
- Leadership
Quick apply
Critical Systems Engineer
EdgeConneX —Dublin, County Dublin
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
Quick apply
Design Manager - Infrastructure
Turner & Townsend —Dublin, County Dublin
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
Quick apply
CNM1; Oncology Day Unit
Beacon Hospital —Dublin, County Dublin
- Full-time
- Nursing
- Clinic
- Leadership
Quick apply
Staff Nurse; Neuro Interventional Radiology
Beacon Hospital —Dublin, County Dublin
- Weekend availability
- Nursing
- Bachelor's degree
- Communication skills
Quick apply
Customer & Commercial Coordinator
Deco Designs —Ballymount, County Dublin
- €34,000–€38,000 a year
- Full-time
- Customer service
- QuickBooks
- Time management
Quick apply
15h
IT Service Desk Technical Team Lead
Viatel Technology Group —Dublin, County Dublin
- Azure
- No degree
- Mentoring
1d
Receptionist & Spirit Store Coordinator
Nord Anglia Education —Dublin, County Dublin
- €30,000–€35,000 a year
- Organisational skills
- Communication skills
2h
Senior Marketing Executive Retail
Kilkenny Design —Dublin, County Dublin
- Full-time
- Hybrid work
- Marketing
- Social media management
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
1d

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IT Coordinator

Jigsaw - The National Centre for Youth Mental Health .
Dublin, County Dublin

Apply Now

Job details

Permanent | Full-time
€45,127–€64,811 a year
2 days ago

Benefits

Annual leave

Qualifications

Microsoft Windows Server
Azure
Computer Science
Customer service
Google Cloud Platform
Windows
Microsoft Office
Information security
DHCP
AWS
VoIP
DNS
Mobile device management
SharePoint
Cloud computing
IT
Communication skills
Active Directory
Intune
Help desk
Information Technology
VPN

Full job description

Position Summary:

The role of IT Coordinator is a senior ICT Support role which will involve working very closely with the IT Manager in what will be a team of two. The IT Dept function is also supported by a Managed Service provider.This role may suit a senior ICT Support professional looking to take the next step in their career. The role will also provide some opportunities to plan and deliver projects that will greatly add a depth of insight and learning opportunity to the role. The role will be based in the National Office in Westland Square, Dublin 2 with normal working office hours. Currently this role will be on a hybrid role with the onsite attendance to be agreed upon with the IT Manager.

Essential credentials:

6-7 years working in a senior IT role such as IT Officer or Senior IT administrator and/or a Third level qualification to degree standard in Computer Science or similar discipline
Excellent communication & interpersonal skills.
Excellent knowledge and experience using Office 365 admin portal and admin features/apps
A practical knowledge of IT hardware such as servers, laptops, tablet, mobile phones.
Strong customer service skills.
A strong knowledge of Cloud computing principles and familiarity with all major vendor platforms such as AWS, GCP and Azure.
Be highly organised, punctual and be able to communicate clearly.
Strong knowledge of network principles and a networking certification would be beneficial.
Strong knowledge on IT security principles and an industry qualification in this area while not essential, would be desirable.
To have the strategic vision to advise the IT Manger on IT strategy planning and provide substantial input into project planning, scheduling and execution.
Positive, enthusiastic and solution oriented.
The ability to multitask and manage response times under pressure.
Windows 10/11 administration knowledge/experience
Windows server knowledge. Microsoft Server Technologies - (Active Directory, DNS, DHCP, VPN)
Hands on experience of network fundamentals (cabling, setting up network appliances and troubleshooting)
Experience in administering an IT Helpdesk
Knowledge and experience in administering a VOIP system such as Cisco VOIP
Experience and knowledge of cloud backup systems.
Excellent knowledge and hands on experience of maintaining IT workstations, laptops
Full, clean driving licence.and a willingness to travel to Jigsaw sites nationwide.

Knowledge/Experiance of (Desirable):

SharePoint administration
MS Azure administration
Mobile device management
Printer Server maintenance and administration
FlowForma administration
MS Intune administration and basics
ITIL principles
IT Security Principles
Project Management (working on projects as part of a team)

Responsibilities & Abilities:

The ability to work within a team of two whilst being involved in decision making and liaising with stakeholders throughout the Organisation.
The ability to focus on IT project delivery when required.
To fill in for the IT Manager while they are on leave and to take over tasks as assigned from IT Manager. Such tasks include attending meetings with IT Vendors and suppliers, triaging workload and making strategic decisions.
To promote and advocate the ICT mission of Jigsaw and form a strong relationship with management across the Organisation in advocating the ICT mission.
To research and test solutions which may improve existing ICT systems and to challenge the status quo.
To take ownership of the IT Helpdesk function and ensure a total completion of all IT requests.
Licencing management: To maintain licence levels as required and to ensure all licencing assignments are updated across the suite of systems.
Strong troubleshooting capabilities while providing IT hardware support and software support to all Jigsaw staff.
Ownership of IT stocks: Inventory and asset management of IT equipment and Licensing as well as decommissioning and disposal of IT equipment. To ensure stocks are kept up to date and refreshed in a timely fashion. To ensure there is always contingency stock in place to meet surge in demand.
To take ownership of onboarding/offboarding process to ensure all directories and access control processes are maintained up to date.
Procurement/Ordering of IT equipment.
Occasional travel to sites around Ireland to assist in IT related issues. Onsite visits to include IT inspection and preventative maintenance where possible as well as retrieval of unused equipment.
Print server management. To maintain licencing directory and remove old entries.
Flow forma: To maintain licencing directory and modify flows where needed.
Mobile Device Management: To update licencing on the Mobile Device Management portal and troubleshoot MDM and mobile phone issues.
Possess a high level of discipline while displaying a high degree of flexibility and professionalism.
Positive, enthusiastic and solution oriented.
Excellent technical aptitude, written and oral communications skills and experience and the ability to deal effectively with people at different levels and in different situations.

Benefits:

Salary commensurate with qualifications and experience. Factors taken into account in determining an appropriate scale include the candidates knowledge, skills, experience and qualifications relevant to the job.The salary range for this role will be 45,127 - 64,811

Jigsaw operates the following benefits for its employees:

Defined Pension Contribution Scheme: Up to 10% employer and 5% employee contribution
10% Discount on Laya Healthcare
Annual leave 25 days, exclusive of public holidays and 1.5 company days
Comprehensive annual CPD schedule
Flexible working options
Financial support for further education

Please note

The closing date for these roles is 12 pm on Monday 27th July.
Applications are by way of online application form only and we cannot accept CVs. Please complete all fields of the application form - incomplete application forms will not be considered.
The above Job Description is not intended to be a comprehensive list of all duties involved. A full job description will be provided upon request.
Depending on location, this role may require access to a car.
Meeting the needs of the service requires flexibility and a willingness to work evenings and weekends, as needed.
All Jigsaw staff members are required to obtain Garda clearance as a condition of their initial and continued employment.
Jigsaw is an Equal Opportunities Employer.
All documentation received by Jigsaw will be processed in accordance with the Data Protection Acts, 1988 and 2003 General Data Protection Regulation (GDPR; 2018). The information will only be used by Jigsaw in the processing of job applications and for ongoing administrative purposes with job candidates.

Apply Now

Refine Your Search

customer support coordinator jobs in dublin, d

IT Coordinator

Front of House

Office Administrator - Tallaght Office

Group Training Coordinator

Aftersales Coordinator

Driver HGV

Building Technician

CNM1 Cath Lab

Development Coordinator (Residential Construction)

Project Manager, Aircraft Technical Services

Senior Cloud Engineer

Staff Nurse - Theatre; Anaesthetics and PACU

Critical Systems Engineer

Design Manager - Infrastructure

CNM1; Oncology Day Unit

Staff Nurse; Neuro Interventional Radiology

Customer & Commercial Coordinator

IT Service Desk Technical Team Lead

Receptionist & Spirit Store Coordinator

Senior Marketing Executive Retail

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