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Client Services Specialist Front Office & Risk M/F

Amundi -
Dublin, County Dublin

Apply Now

Job details

2 hours ago

Qualifications

Computer Science
English
SQL
Bachelor's degree
Organisational skills
Root cause analysis
Communication skills

Full job description

Description du poste

What you will be responsible for

Operational Support - Act as the first point of contact for Alto Invest client queries, providing L1 support to clients and L2 support to Alto Trustee clients.
Triage, manage and resolve tickets in line with agreed SLAs, keeping clients informed on progress, workarounds and timelines.
Carry out initial issue diagnosis, including business impact assessment, log review, pre-production testing and identification of possible workarounds or configuration changes.Prioritise and coordinate tickets in line with CSM guidance, acting as the functional liaison and operational lead for clients. Manage client communications during incidents and planned maintenance across MO and trading-related modules and processes. Progress client requests and change requirements through to closure, including CRR workflow support, impact analysis and collaboration with R&D, CSM and RM.

Consulting & product expertise - Act as a trusted advisor on business process design, recommending best practice to maximise client use of the platform. Support client visits and adoption workshops with CSM and RM, identifying and passing relevant upsell opportunities to the RM. Contribute to product communities across the Front, Risk and Trustee domains. Participate in client meetings, visits, and adoption workshops alongside the CSM and RM.

Knowledge management - Create and maintain technical and functional documentation for relevant modules to support knowledge retention across the team. Promote knowledge sharing and enablement within the CS team. Work closely with Business Line and R&D teams through regular embedment in the analyst domain.

Governance & communication - Contribute to production reviews with clients where analyst tickets require focus. Participate in weekly Customer Success team meetings to provide CSP updates. Support the collection of KPIs for service reviews.

What we value for the role

Knowledge of the front-to-back value chain and functional analysis capabilities.
Knowledge of SQL and financial products.
Strong troubleshooting, root cause analysis and incident management skills.
Excellent client-facing communication, stakeholder management and presentation skills.
Track record of translating technical issues into business impact and recommendations.
Strong organizational skills and the ability to manage competing priorities in a fast-moving environment.
Energetic and responsive; client-oriented with strong interpersonal skills.

Télétravail : hybride

Critères de candidature
Date de prise de fonction
31/08/2026
Poste avec management
Non
Niveau d'étude minimum
Bac + 3 / L3
Formation / Spécialisation
Education & Preferred Qualifications - Relevant university degree, preference for finance, mathematics, physics, computer science, or related degrees

Experience within the Asset management industry or within FinTech supporting Financial Services
Knowledge of Investment value chain, Front-to-Back Office processes
Langues
English (Fluent)

Entreprise Amundi
Premier gérant d'actifs européen parmi les 10 premiers acteurs mondiaux (1), Amundi propose à ses 100 millions de clients - particuliers, institutionnels et entreprises - une gamme complète de solutions d'épargne et d'investissement en gestion active et passive, en actifs traditionnels ou réels. Cette offre est enrichie de services et d'outils technologiques qui permettent de couvrir toute la chaîne de valeur de l'épargne. Filiale du groupe Crédit Agricole, Amundi est cotée en Bourse et gère aujourd'hui près de 2 300 milliards d'euros d'encours (2). Ses six plateformes de gestion internationales (3), sa capacité de recherche financière et extra-financière, ainsi que son engagement de longue date dans l'investissement responsable en font un acteur de référence dans le paysage de la gestion d'actifs.
Les clients d'Amundi bénéficient de l'expertise et des conseils de 5 500 professionnels dans 35 pays.
Amundi, un partenaire de confiance qui agit chaque jour dans l'intérêt de ses clients et de la société.

(1) Source : IPE « Top 500 Asset Managers » publié en juin 2025 sur la base des encours sous gestion au 31/12/2024
(2) Données Amundi au 30/06/2025
(3) Paris, Londres, Dublin, Milan, Tokyo et San Antonio (via notre partenariat stratégique avec Victory Capital)

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