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Cluster Account Manager
ICTS Ireland —South Dublin, County Dublin
- €1 a year
- Microsoft Office
- Leadership
- Communication skills
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6d

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Cluster Account Manager

ICTS Ireland -
South Dublin, County Dublin

Quick apply

Job details

€1 a year
6 days ago

Qualifications

Microsoft Office
Leadership
Communication skills

Full job description

Are you a dynamic leader with a passion for operational excellence? We're seeking a Cluster Account Manager for a leading Data Centre in South Dublin to guide a team of dedicated security professionals, ensuring high service standards, regulatory compliance, and ongoing performance enhancements. In this key role, you’ll collaborate closely with clients and internal teams to deliver consistent results and drive growth across the region.

Key Duties and Responsibilities

Develop and maintain strong working relationships with internal and external stakeholders.
Lead and support the Training Manager, Area Supervisor and the Security Supervisors, fostering professional growth and operational knowledge.
Oversee staff deployment levels in coordination with administrative support and client needs.
Collaborate with the Cluster Training Manager to ensure all personnel receive appropriate
Induction and ongoing training.
Contribute to and prepare operational and performance reports as required by management.
Lead regular performance reviews and KPI meetings with client representatives.
Develop and implement communication strategies to enhance compliance, safety, and service quality.
Attend internal and external meetings relevant to the role and client engagement.
Promote high standards of security service delivery across the region.
Carry out other relevant duties as required to enhance the effectiveness and standards of the operation.

Operational Management & Compliance

Ensure consistent delivery of high-quality security services across multiple Data Centres in Dublin South.
Conduct regular audits to maintain compliance with protocols.
Manage workforce planning, schedules, and staffing levels to meet operational needs.
Maintain accurate timesheets, expense records, and oversee payroll coordination.

Team Leadership & Development

Lead and support the Training Manager, Area Supervisor, and Security Supervisors.
Oversee recruitment, onboarding, and probationary processes.
Promote a culture of accountability, mentorship, and continuous improvement.
Coordinate training compliance and maintain up-to-date certification records.

Client & Stakeholder Engagement

Serve as the main point of contact for client stakeholders.
Lead regular service reviews, address concerns, and ensure delivery aligns with SLAs and KPIs.
Support the development of emergency procedures and ensure team readiness.

Performance Monitoring & Reporting

Gather and analyse data on staffing, incidents, training, and operational performance.
Prepare comprehensive reports for Quarterly Business Reviews, highlighting achievements and plans.
Collaborate with internal teams to ensure accurate reporting and insights.

Health, Safety & Security Standards

Enforce strict adherence to access control, confidentiality, and safety guidelines.
Promote a strong safety culture and support incident investigations and resolutions.

Strategic Planning & Continuous Improvement

Identify opportunities for efficiency and service enhancement.
Work with regional leadership to align with strategic goals and future growth.
Stay current with evolving security standards and adjust plans as needed.

Communication & Coordination

Maintain regular communication with stakeholders.
Share key updates with site teams and ensure effective coordination across sites.

Skills and Experience:

Essential:

Proven ability to manage and lead security teams.

Excellent interpersonal and communication skills.

Experience managing performance and delivering training outcomes.

Organised, self-motivated and capable of working to tight deadlines.

Proactive and solutions-driven approach.

Ability to influence stakeholders at all levels.

High standard of report writing and presentation skills.

Competent in using Microsoft Office applications.

Work Location: In person

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