Find Senior solutions Jobs in County Limerick

Senior Customer Support Specialist
iLabs —County Limerick
- Full-time
- English
- Phone etiquette
- Communication skills
Quick apply
14d
Manager - Facilities Management
WTW —Limerick, County Limerick
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
Talent Management & Learning Senior Specialist
Edwards Lifesciences —Limerick, County Limerick
- Full-time
- Customer service
- ERP systems
- Bachelor's degree
12h
Junior Automation / Mechatronic Engineer
Analog Devices —Limerick, County Limerick
- Full-time
- Java
- SQL
- Analysis skills
German-Speaking Senior Technical Support Engineer – Elastic Cloud Storage
Dell Technologies —Limerick, County Limerick
- Full-time
- Customer service
- English
- Analysis skills
Senior .NET Desktop Developer
Analog Devices —Limerick, County Limerick
- Full-time
Global Talent Development Program Leader (Fixed Term Contract)
Analog Devices —Limerick, County Limerick
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
IT Applications Analyst
CAI —Limerick, County Limerick
- Full-time
- Computer Science
- Project management
- Bachelor's degree
Quick apply
Funds Onboarding specialist
Apex Group —Limerick, County Limerick
- Full-time
- Hybrid work
- English
- Master's degree
- Bachelor's degree
Fund Accounting Performance Fee - Senior Consultant
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
6d
Senior Consultant - Controls Data and AI, Chief Control Office
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Bachelor's degree
- AI
- Business
Senior Mechanical Engineer
DPS Group —Limerick, County Limerick
- Engineering
- Bachelor's degree
- Leadership
German-Speaking Technical Support Engineer - Elastic Cloud Storage
Dell Technologies —Limerick, County Limerick
- Weekend availability
- Customer service
- English
- Windows
Product Manager
Analog Devices —Limerick, County Limerick
- Full-time
- Master's degree
- Bachelor's degree
- Electrical Engineering
Sr Software Engineer
ACI Worldwide —Limerick, County Limerick
- Full-time
- Computer Science
- Bachelor's degree
- Software development
German Speaking Principal Technical Support Engineer – Elastic Cloud Storage
Dell Technologies —Limerick, County Limerick
- Full-time
- English
- Analysis skills
- No degree
Consultant, Workday Reporting and Data
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Analysis skills
- No degree
- Human resources
6h
Setting Out Engineer – Civil Engineering & Infrastructure
Wills Bros Limited —Limerick, County Limerick
- Full-time
- AutoCAD
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance program
Quick apply
10h
Senior Software Engineer (C++), Video Processing
Protex AI —Limerick, County Limerick
- Full-time
- Hybrid work
- Computer Science
- AWS
- C++
AI Architect
DMI (Digital Manufacturing Ireland) —Limerick, County Limerick
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply

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Senior Customer Support Specialist

iLabs -
County Limerick

Quick apply

Job details

Full-time
14 days ago

Qualifications

English
E-commerce
Phone etiquette
Communication skills
Order fulfilment

Full job description

iLabs is a global software product engineering company headquartered in Sri Lanka, with deep roots in the US Silicon Valley. We deliver world-class solutions in Web, eCommerce, Mobile, AI/ML, and Cloud technologies, serving industries such as fintech, edtech, medtech, martech, and hospitality. Guided by our vision to become a global powerhouse in information technology to push humanity forward we focus on delivering innovative, impactful solutions that empower businesses and create meaningful change in the world.

With a global talent network, we build agile remote teams for leading tech companies worldwide, including Silicon Valley pioneers. Our in-house ventures include Cloud of Goods, a fast-growing eCommerce rental marketplace, and Xenia, a customizable web platform for modern businesses.

At iLabs, we're on a mission to advance lifestyles through technology and empower our partners to scale smarter and faster. Our culture is driven by creativity, innovation, ownership, teamwork, and global impact; giving you the opportunity and freedom to challenge the norm, spark change, and make a real difference.

If you're ready to break boundaries and create your defining moment, we're here to make it happen. Be part of something bigger. Join iLabs.

About the Role

We are looking for a Senior Customer Support Specialist for Cloud of Goods who will serve as the primary point of contact for both customers and service partners throughout the rental journey. You will collaborate closely with customers, partners, and internal teams to resolve issues, improve operational performance, and deliver a seamless end-to-end experience.

Responsibilities

Customer Support

Respond to customer inquiries via phone, email, and live chat.
Provide accurate information regarding orders, rentals, deliveries, and policies.
Resolve customer complaints professionally and within SLA.
Proactively identify service issues and coordinate timely resolutions.
Keep accurate records of customer interactions and order updates.
Recommend suitable rental products based on customer needs.
Deliver an outstanding customer experience that improves satisfaction and retention.

Partner Success

Serve as the primary contact for partners after onboarding.
Assist partners with payment setup, inventory management, account configuration, and operational issues.
Monitor partner order acceptance rates, fulfillment performance, ratings, and service quality.
Schedule and conduct regular operational check-ins with partners.
Support partners in expanding into new cities and product categories.
Train partners on new platform features, tools, and best practices.
Escalate operational issues and collaborate with internal teams to drive resolution.
Act as the voice of partners by identifying opportunities for product and process improvements.

Operations & Collaboration

Coordinate between customers, partners, and internal teams to ensure successful order fulfillment.
Manage multiple active orders while maintaining quality and response time standards.
Follow company policies, quality standards, and operational procedures.
Contribute to continuous improvements in customer and partner experience.

Shifts: 9 hour shifts (USA Times)

Requirements

3+ years of experience in Customer Support, Customer Success, Partner Success, Account Management, or Operations.
Excellent verbal and written English communication skills.
Strong phone etiquette and customer handling skills.
Exceptional problem-solving and conflict-resolution abilities.
High level of empathy and customer-first mindset.
Ability to multitask in a fast-paced environment.
Experience working with CRM systems, ticketing platforms, and internal dashboards.
Comfortable working with small businesses and external partners.
Good understanding of e-commerce or marketplace operations.
Knowledge of Stripe or similar payment platforms is an advantage.
Prior experience supporting US-based customers and basic knowledge of US geography is a plus.
Comfortable working night shifts aligned with US time zones.

Quick apply

Refine Your Search

senior solutions jobs in county limerick

Senior Customer Support Specialist

Manager - Facilities Management

Talent Management & Learning Senior Specialist

Junior Automation / Mechatronic Engineer

German-Speaking Senior Technical Support Engineer – Elastic Cloud Storage

Senior .NET Desktop Developer

Global Talent Development Program Leader (Fixed Term Contract)

IT Applications Analyst

Funds Onboarding specialist

Fund Accounting Performance Fee - Senior Consultant

Senior Consultant - Controls Data and AI, Chief Control Office

Senior Mechanical Engineer

German-Speaking Technical Support Engineer - Elastic Cloud Storage

Product Manager

Sr Software Engineer

German Speaking Principal Technical Support Engineer – Elastic Cloud Storage

Consultant, Workday Reporting and Data

Setting Out Engineer – Civil Engineering & Infrastructure

Senior Software Engineer (C++), Video Processing

AI Architect

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About the Role

Responsibilities

Partner Success

Operations & Collaboration

Shifts: 9 hour shifts (USA Times)

Requirements

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