Job Description
Contract : Full time, permanent
Team: Ireland Inbound
Office Location: Cork
The role:
Senior Immigration Analyst’s will be given the unique opportunity to work closely with major national and global clients on a day-to-day basis. This is a fantastic chance to be part of a growing local office within an international firm with significant career progression opportunities both here and abroad!
The Senior Analyst will provide administrative support to the Manager and Consultants in their team; they will also provide some client facing support under the supervision of their manager for a range of international and Irish clients. Senior Analysts would be expected to manage between 300-500 cases once competent in the role.
Key Responsibilities include:
Administrative/Team Support
Supports Consultants and Senior Consultants with all aspects of case management
Ad hoc admin projects
Assigns tasks to Coordinators’ team
Assists the team with general billing duties
Monitors drop boxes
Manages incoming and outgoing post for the team
Assists the team with file and task management
Provides reliable and effective support during team members’ absences
Immigration Case Work
Client Support
Client contact limited to straightforward matters
Monitors client drop boxes
Communicate with assignees regarding certain procedural and case issues
Use a high level of attention to detail at every step to ensure correspondence is clear, concise, and appropriate to the audience, keeping in mind client style
The team:
Everyone on the team has a keen interest in immigration, making it a priority to have up to date and accurate knowledge in the fast-paced field of immigration, and to use that knowledge to provide a first-class immigration service experience. Each member of our team genuinely cares both about our client and about the individuals whose immigration applications we support. We always try to lead with empathy, both externally with our cases and internally on our team.
Fragomen in Ireland is an immigration consultancy with an enthusiastic team of professionals with extensive experience in Irish immigration and best practices. We provide the full suite of Irish immigration support to some of the biggest employers in the country and the world across multiple industries.
What we are looking for:
We are looking for highly organised and pro-active people with excellent communication skills. You will ideally have previous experience in an administrative or customer facing role and be comfortable working in an office environment.
Essential criteria:
Strong interest in immigration, as well as the desire to further career within this field
Ability to work flexibly and accurately in a fast-paced environment
Uses communication skills to influence and achieve objective
Demonstrate exceptional planning and time management skills with an ability to multi-task.
Be able to act under instruction with limited supervision
Be able to plan workload, meet deadlines and priorities
Ensures work completed is accurate, to a high quality and follows standard layouts
Able to act under instruction
Completes tasks within agreed timeframes and in line with expectations
Completes the minimum number of tasks per day in line with set targets
Implement effective processes to manage workflow and meet deadlines
Demonstrates proficiency in word processing, Internet, and email systems
What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our Ireland offerings include:
Competitive Salary: We offer salaries that reflect your skills and experience
Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance and Headspace membership
Lifestyle and Savings: Discount platforms, cycle to work scheme, tax saver commute schemes and family support resources
Protection and Security : Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
Time Away from Work: 25 days annual leave + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need
What to expect:
Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs
Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.
