Job description
We are currently recruiting for a casual Receptionist.
Key responsibilities for the role will include:
· To ensure all telephone calls are handled politely and efficiently, ascertaining and
accurately meeting the caller’s needs using a client orientated approach.
· Monitoring emails – checking, managing and responding to all emails in reservations inbox.
· Checking guests in and out of the hotel in a professional, friendly and timely manner.
· Create and cancel bookings for overnight stays and dining bookings.
· Liaising with other departments of the hotel to ensure that everyone is on the same page.
· Ensure that the Reception area is clean, tidy and welcoming at all times.
· Be confident using Microsoft Office
· Liaise with the Events Department regarding wedding and function bookings.
· Providing excellent customer service to all guests of the hotel in person and via telephone and email.
· Balancing cash and end of shift report at the end of each shift.
· Ensure that you have completed your shift checklist and filed this in the checklists folder at reception.
Have a ‘Can Do’ Attitude and Be Willing to Help and Assist in Any Extra Duties that May Be Required.
· All Team Members should have a Mutual Respect for Each Other and Ensure They Treat Each Other with Respect and Dignity at all times.
· To report and log any accidents and follow up with guest/staff member as appropriate.
· To report any trip hazards.
· Ensure the dignity and respect of all staff.
· To carry out any reasonable request by management.
· Have a ‘Can Do’ attitude and be willing to help and assist in any extra duties that may be required.
· To have up to date knowledge of the hotel products and services.
· To handle all enquiries promptly, ensuring the customer receives a friendly, professional and efficient response that accurately meets their needs.
· To handle all reservations through different channels (via email/telephone/ websites)
· Welcomes guests as soon as they arrive with great care and attention
· Anticipates guests' needs and follow through with guest requests
Pay: €14.35 per hour
Benefits:
- Bike to work scheme
- Company events
- Employee assistance program
- Employee discount
- Wellness program
Work Location: In person
