Find Technical account manager 2 Jobs in Dublin, D

Service Desk Engineer
Medica —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Windows
- Scripting
Quick apply
1h
Senior Risk Manager
Turner & Townsend —Dublin, County Dublin
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
Property Management Surveyor
KSA-JLL Ireland Ltd —Dublin, County Dublin
- Full-time
- No degree
- Organisational skills
- IT
Quick apply
Project Manager - Design (Construction)
Turner & Townsend —Dublin, County Dublin
- Full-time
- Microsoft Office
- Project management
- Contracts
- Annual leave
Quick apply
12d
Civil & Structural Engineer
Arcadis —Dublin, County Dublin
- Hybrid work
- CAD
- Analysis skills
- Construction experience
Programme Controls Lead - Transport Infrastructure
Turner & Townsend —Dublin, County Dublin
- Full-time
- Engineering
- Maintenance
- Project management
- Annual leave
Quick apply
1d
Digital Sales Specialist - AI Business Solutions - AI workforce - French speaking
Microsoft —Dublin, County Dublin
- €44,000–€57,200 a year
- Full-time
- Remote
- Azure
- Sales
- Marketing
- Work from home
Government Tech Director - Government & Public Sector (G&PS) - Advisory
PwC —Dublin, County Dublin
- Full-time
- Master's degree
- Leadership
- Communication skills
Senior Appraisal Analyst
Turner & Townsend —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Project management
- Bachelor's degree
- Annual leave
Quick apply
1d
Technical Sales Administrator (Fixed Term Contract)
Veolia Environmental Services Technical Solutions Limited —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- Administrative experience
Quick apply
6d
Senior Insurance Client Advisor - Large Clients
Marsh —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- IT
Commercial Sales Director (Benelux)
Fivetran —Dublin, County Dublin
- Sales
- SQL
- Communication skills
- Annual leave
- Sick pay
Quick apply
14d
Principal Engineer - Roads, Public Transport, & Greenways
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- No degree
Project Manager (Drainage) - Transport Infrastructure
Turner & Townsend —Dublin, County Dublin
- Full-time
- Project management
- Communication skills
- Annual leave
Quick apply
1d
GRC Pre-Sales Consultant / Solutions Engineer – DACH market, EMEA
Vanta —Dublin, County Dublin
- Full-time
- Azure
- Sales
- Windows
- Annual leave
Senior Project Manager - Water/Utilities
Turner & Townsend —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Project management
- Contracts
- Annual leave
Quick apply
7h
Senior Solution Consultant - French and/or Italian market
DocuSign —Dublin, County Dublin
- Sales
- English
- Presentation skills
GRC Pre-Sales Consultant / Solutions Engineer – French Market, EMEA
Vanta —Dublin, County Dublin
- Full-time
- Azure
- Sales
- Windows
- Annual leave
Demand Response Services Manager
Veolia Energy Services Ireland Limited. —Dublin, County Dublin
- Full-time
- Engineering
- Mentoring
Quick apply
12d
Data and Measurement Account Manager, Iberia and Italy
Google —Dublin, County Dublin
- €76,000–€78,000 a year
- Full-time
- Spanish
- Sales
- Marketing
2h

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Service Desk Engineer

Medica -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
1 hour ago

Qualifications

Telephony
Azure
Operating systems
Windows
DHCP
IT support
Scripting
DNS
SharePoint
ServiceNow
TCP/IP
PowerShell
Active Directory
Intune
VPN

Full job description

Position Overview

The Service Desk Engineer is responsible for delivering high-quality 1st and 2nd line technical support to Medica Ireland, ensuring excellent customer service and timely resolution of incidents and service requests.

The role supports and maintains end-user technology, Microsoft 365 services, Microsoft Entra ID, endpoint devices, IT asset management processes, and user lifecycle management activities. The successful candidate will act as a key point of contact for employees, radiologists, radiographers, clients, and third-party suppliers, ensuring IT services are delivered in line with agreed SLAs and industry best practice.

Key Responsibilities

Service Desk and Technical Support

Provide prompt, professional, and customer-focused support for incidents, requests, and queries.

Own tickets from initial logging through to closure, ensuring regular communication and updates to users.

Diagnose and resolve hardware, software, networking, Microsoft 365, printing, telephony, and application issues.

Escalate incidents appropriately while retaining ownership until resolution.

Meet agreed Service Level Agreements and Key Performance Indicators.

Identify recurring issues and contribute to repeat problem analysis, root cause analysis, and permanent resolution activities.

Create and maintain knowledge articles, user support guides, and technical documentation.

Microsoft 365 and Identity Management

Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive and related services.

Manage Microsoft Entra ID user accounts, groups, licences, roles, and access permissions.

Support Multi-Factor Authentication, Conditional Access, Self-Service Password Reset, and identity-related services.

Assist with Microsoft Intune and endpoint management activities where required.

Support user access reviews and security governance activities.

User Lifecycle Management

Manage Joiner, Mover and Leaver processes in accordance with documented procedures.

Provision, modify, and decommission user accounts across business systems.

Ensure appropriate access rights are assigned, changed, and removed in a timely manner.

Maintain audit records relating to user access, onboarding, role changes, and leavers.

Work closely with HR, line managers, and system owners to ensure accurate and compliant user onboarding and offboarding.

Asset Management

Maintain accurate IT asset records within the Asset Management platform.

Manage the lifecycle of IT assets from procurement through deployment, support, return, and disposal.

Track equipment allocations, returns, replacements, and disposals.

Participate in regular asset audits and reconciliation activities.

Ensure hardware and software inventories remain accurate and compliant.

Support procurement activities and liaise with third-party suppliers where required.

Infrastructure and Application Support

Support desktop, laptop, mobile device, peripheral and workstation deployments.

Deploy and maintain operating systems, software packages, standard builds, and security updates.

Assist in maintaining servers, storage, networking, cloud services, and backup verification activities where required.

Support system monitoring, routine maintenance, and operational checks.

Assist with technical troubleshooting relating to RIS, PACS and other clinical or operational applications.
Participate in system upgrades, migrations, technical projects, and service transition activities

Security, Compliance and Governance

Follow established IT security policies, procedures, standards, and audit requirements.

Assist with patch management, vulnerability remediation, and endpoint security activities.

Support user access reviews, security monitoring, and compliance evidence gathering.

Identify potential security risks and escalate appropriately.

Maintain compliance with data protection, confidentiality, information security and healthcare governance requirements.

Documentation and Continuous Improvement

Maintain accurate technical documentation, procedures, records, and support guides.

Contribute to process improvements, service improvements, and operational efficiencies.

Identify opportunities for automation, standardisation, and self-service capabilities.

Participate in regular team meetings, service reviews, and improvement initiatives.

Support the development and maintenance of IT Service Management processes aligned to ITIL best practice.

Essential

Minimum 2 years' experience in a Service Desk, IT Support, or End User Computing role.

Experience supporting Microsoft 365 environments.

Experience administering Microsoft Entra ID, previously Azure Active Directory.

Experience managing Joiner, Mover and Leaver processes.

Experience maintaining IT asset registers and supporting asset audits.

Experience working with IT Service Management platforms such as Freshservice, ServiceNow or ManageEngine.

Strong troubleshooting skills across desktop, laptop, mobile and peripheral technologies.
Knowledge of Windows 10/11 operating systems.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP and VPN technologies

Desirable

Experience with Microsoft Intune and Endpoint Manager.

Experience supporting Microsoft Teams Voice and collaboration technologies.

Knowledge of Active Directory and Group Policy.

Familiarity with PowerShell scripting and automation.

Experience working within a healthcare, regulated, audited, or highly secure environment.

ITIL Foundation certification.
Microsoft certifications such as Microsoft 365 Fundamentals, Azure Fundamentals, Modern Desktop Administrator, or Endpoint Administrator

Quick apply

Refine Your Search

technical account manager 2 jobs in dublin, d

Service Desk Engineer

Senior Risk Manager

Property Management Surveyor

Project Manager - Design (Construction)

Civil & Structural Engineer

Programme Controls Lead - Transport Infrastructure

Digital Sales Specialist - AI Business Solutions - AI workforce - French speaking

Government Tech Director - Government & Public Sector (G&PS) - Advisory

Senior Appraisal Analyst

Technical Sales Administrator (Fixed Term Contract)

Senior Insurance Client Advisor - Large Clients

Commercial Sales Director (Benelux)

Principal Engineer - Roads, Public Transport, & Greenways

Project Manager (Drainage) - Transport Infrastructure

GRC Pre-Sales Consultant / Solutions Engineer – DACH market, EMEA

Senior Project Manager - Water/Utilities

Senior Solution Consultant - French and/or Italian market

GRC Pre-Sales Consultant / Solutions Engineer – French Market, EMEA

Demand Response Services Manager

Data and Measurement Account Manager, Iberia and Italy

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