At Bewley’s, we believe in the power of community, building strong genuine relationships that are honest, reliable and respectful due to mutual understandings. Walk through our doors and discover a unique family atmosphere, camaraderie and passion for excellence. To achieve this, we need you to live by our Core Values.
- We respect people.
- We do what we say we will do.
- We are enterprising and resourceful.
- We make our planet a better place to be.
This is a permanent role based out of our Northern Cross Office
Location: Hybrid. Field (Dublin and Leinster) and NX
Role: Barista Trainer
Reporting to: Barista Training Manager
As a Barista Trainer your primary responsibilities will involve the training of customers and their staff on all aspects of the relevant techniques for safely and correctly using any equipment or product supplied to their business. To drive coffee quality and to implement short and long term plans using effective communication and building relationships with internal and external customers.
Broad Scope of Responsibilities
Function
- Deliver training and Coffee Quality Check activities on a quarterly basis in support of our customers. These will be proactive scheduled events or reactive actions based on CQC results.
- Support other departments to deliver high quality coffee at customer pitches, tastings, and trade events.
- Represent Bewley’s at SCA events throughout the year, showcasing the quality of the trainers in Bewleys and building industry profile and credibility.
- In conjunction with the ASM’s, be part of a Bewleys task force who will blitz key community areas to sell in Bewleys.
Main Responsibilities & Deliverables
- Work internally to ensure Coffee is at the forefront of the culture of the business – work with the Barista Training Manager to identify and implement programs / information etc across all departments.
- To attend training and information sessions as required, as part of a continuous improvement programme to ensure that Bewley’s remain industry leading.
- Establish key contacts with main customers, as defined by the Sales Team to ensure development of Bewley’s relationship.
- To monitor and review standards on site when conducting training sessions or carrying out Coffee Quality Checks. Report back to customer, and relevant Bewleys colleagues.
- To ensure the training and feedback being offered to our customers is consistent and professional.
- Ensure that all training documentation, Coffee Quality Check records and day to day admin is captured and updated in a timely manner.
- Support the Barista Training Manager and AST’s in the delivery of the SCA training course programme for customers and internal staff in Bewley’s.
- Carry out training sessions for customers and non-customers in NX training room.
Behaviours / Skills
- The Barista Trainer must demonstrate that they are responsible, reliable, and trustworthy and they are aware that every action must reflect a strong personal commitment to our customers and brand.
- Lead by example.
- Be curious and have the ethos to continuously improve and development, bring new ideas to the table.
- Dynamic, highly motivated, and pro-active individual with a passion for coffee
- Excellent organisational skills / Excellent planning, scheduling ability and managing own time effectively.
- Ability to motivate, communicate and work collaboratively with staff from other departments (including sales teams / Marketing team).
- Desirable qualifications – SCA and Train the Trainer
- Desirable – being able to demonstrate active involvement over the past two years in SCA coffee competitions.
- Excellent written and verbal communication skills.
- Good comprehension of Teams, Excel, and willingness to adopt new IT systems as they arise.
- Relevant training experience within a food service environment
Competencies:
- A full clean driver’s license
- Positive ‘can-do’ attitude
- Excellent telephone manner
- Good interpersonal skills
- Ability to work under pressure
- Open to a changing environment
- Flexible
- Have a strong sense of ownership and responsibility
- To have sustainability at the forefront of every action.
Benefits:
- Bike to work scheme
- Company pension
- Employee assistance program
- Food allowance
- On-site parking
- Sick pay
Work Location: Hybrid remote in DUBLIN 17, County Dublin
