Find It Jobs in Dublin 24, D

Technical Support Engineer
WalkMe —Dublin, County Dublin
- Full-time
- Customer service
- English
- HTML
- Annual leave
Technical Support Engineer – Dell Compute | PowerEdge & Modular (B2B)
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- Windows
- Analysis skills
12h
Helpdesk Support Engineer
Ergo —Dublin, County Dublin
- English
- Windows
- IT
1d
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
IT Reporting & Documentation Analyst
Eurofins —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Finance
Quick apply
Sr IT Infrastructure Engineer EMEA
Qorvo —DUBLIN 8, County Dublin
- On call
- Computer Science
- English
- Windows
IT Analyst
Qualtrics —Dublin, County Dublin
- Spanish
- English
- Windows
- Gym membership
21h
IT Trainer
IDA Ireland —Dublin, County Dublin
- €53,071–€78,059 a year
- Salesforce
- Microsoft Office
- Analysis skills
Quick apply
6d
IT Infrastructure Project Manager
Elwood Roberts —Dublin, County Dublin
- €500–€675 a day
- Full-time
- Bachelor's degree
- No degree
- Organisational skills
Quick apply
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- €60,000–€70,000 a year
- Full-time
- Azure
- AWS
- IT
Senior Associate, IT, Network Engineer (12 Month Contract)
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
Quick apply
Internal Audit Specialist - IT
Accenture —Dublin, County Dublin
- Full-time
- Computer Science
- English
- Windows
- Work from home
Staff Engineer (IT Automation & AI-native Transformation)
SoSafe —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Excel
- Leadership
- Communication skills
- Referral programme
IT Manager
Carrolls Irish Gifts —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Windows
- POS
Quick apply
1d
Japanese Speaking Technical Support Engineer
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- English
- Continuous improvement
Systems Administrator
ThreatLocker —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- Windows
Senior Technical Officer (IT Network Engineer)
Trinity College Dublin —Dublin, County Dublin
- €61,736–€74,170 a year
- Full-time
4d
Technical Support Engineer 3, Premier - EMEA
Datadog —Dublin, County Dublin
- Weekend availability
- Linux
- Employee stock purchase plan
Quick apply
Senior IT Internal Auditor
Sumup —Dublin, County Dublin
- English
- IT
- Annual leave
- Gym membership
IT Internal Auditor
Primark —DUBLIN 1, County Dublin
- Analysis skills
- Presentation skills
- Communication skills

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Technical Support Engineer

WalkMe -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave

Qualifications

CSS
Customer service
English
SAP ERP
jQuery
HTML

Full job description

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

This role is with SAP, supporting WalkMe.

As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.

What You'll Own

Communicate with customers via email, live chat, and screen shares.
Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
Develop in-depth knowledge of our products and their features.
Engage with customers to understand and fulfil their goals with our solutions.
Apply and share best practices for optimal use of our products.
Innovate and propose ideas for enhancing the overall customer experience.

What You Need to Succeed

1.5+ year experience in software support or customer service.
Fluent in English (verbal and written).
Problem-solving skills with a customer-first approach.
Knowledge of HTML, jQuery, CSS (please specify your level).
Experience in various communication formats (written, live chat, conference calls, in-person).
Ability to grasp and articulate new technologies quickly.
Proficient in using application logs, browser dev tools, and other diagnostic tools.
Independent and teamwork capabilities.
Poise and articulation in challenging customer interactions.
Availability to work onsite at the SAP office 3 times a week.

What Sets Us Apart

At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
Robust Retirement Contributions: Ask HR about the specific offerings for your region!
SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

We win with Inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

it jobs in dublin 24, d

Technical Support Engineer

Technical Support Engineer – Dell Compute | PowerEdge & Modular (B2B)

Helpdesk Support Engineer

Associate Systems Administrator

IT Reporting & Documentation Analyst

Sr IT Infrastructure Engineer EMEA

IT Analyst

IT Trainer

IT Infrastructure Project Manager

Senior IT Lead and Delivery Manager

Senior Associate, IT, Network Engineer (12 Month Contract)

Internal Audit Specialist - IT

Staff Engineer (IT Automation & AI-native Transformation)

IT Manager

Japanese Speaking Technical Support Engineer

Systems Administrator

Senior Technical Officer (IT Network Engineer)

Technical Support Engineer 3, Premier - EMEA

Senior IT Internal Auditor

IT Internal Auditor

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