Find It Jobs in Dublin 2, D

IT Operations Manager
Medserv —Dundrum, County Dublin
- €65,000–€80,000 a year
- Full-time
- Annual leave
- Employee assistance program
Quick apply
Technical Support Engineer
New Relic —Dublin, County Dublin
- Hybrid work
- Azure
- Customer service
- DevOps
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- SQL
- No degree
- Annual leave
Sr IT Infrastructure Engineer EMEA
Qorvo —DUBLIN 8, County Dublin
- On call
- Computer Science
- English
- Windows
Technical Support Engineer – Dell Compute | PowerEdge & Modular (B2B)
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- Windows
- Analysis skills
12h
IT Internal Auditor
Primark —DUBLIN 1, County Dublin
- Analysis skills
- Presentation skills
- Communication skills
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- €60,000–€70,000 a year
- Full-time
- Azure
- AWS
- IT
Systems Administrator
ThreatLocker —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- Windows
IT Analyst
Qualtrics —Dublin, County Dublin
- Spanish
- English
- Windows
- Gym membership
20h
Senior Associate, IT, Network Engineer (12 Month Contract)
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
Quick apply
Internal Audit Specialist - IT
Accenture —Dublin, County Dublin
- Full-time
- Computer Science
- English
- Windows
- Work from home
Head of IT - Retail Division
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Computer Science
- ERP systems
- Project management
Quick apply
IT Manager
Carrolls Irish Gifts —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Windows
- POS
Quick apply
1d
IT Infrastructure Project Manager
Elwood Roberts —Dublin, County Dublin
- €500–€675 a day
- Full-time
- Bachelor's degree
- No degree
- Organisational skills
Quick apply
Japanese Speaking Technical Support Engineer
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- English
- Continuous improvement
Staff Engineer (IT Automation & AI-native Transformation)
SoSafe —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Excel
- Leadership
- Communication skills
- Referral programme
Sr Escalation Manager, Technical Support
Palo Alto Networks —Dublin, County Dublin
- Full-time
- Computer Science
- Salesforce
- DevOps
Level 3 Senior Network Engineer (Cisco ACI required)
ICON Plc —Dublin, County Dublin
- Full-time
- Azure
- AWS
- Analysis skills
IT Trainer
IDA Ireland —Dublin, County Dublin
- €53,071–€78,059 a year
- Salesforce
- Microsoft Office
- Analysis skills
Quick apply
6d
FS Technology Consulting - Senior Solution Architect - Senior Manager/Director - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Engineering
- Gym membership
14d

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IT Operations Manager

Medserv -
Dundrum, County Dublin

Quick apply

Job details

Full-time
€65,000–€80,000 a year

Benefits

Bike to work scheme
Annual leave
Company events
Employee assistance program
Gym membership
Referral programme

Qualifications

Jira
VoIP
IT support
Mobile device management
Root cause analysis

Full job description

We are not seeking agency assistance for this vacancy. Thank you for respecting our recruitment process.

Role Purpose

We are looking for a hands-on IT Support Manager to lead our support team while owning our corporate SaaS applications and workplace IT environment. You will drive the delivery of day-to-day support, administer our core business systems, coordinate incidents, and ensure our workplace technology remains secure, reliable and fit for business.

You will lead a small, geographically distributed support team across our four offices in three countries, providing leadership, direction and consistency of service while remaining actively involved in technical delivery.

Working within an ISO-certified environment that handles sensitive medical data, you will own key operational security controls, maintain audit readiness and work closely with our ISMS Manager and DevOps/Infrastructure team to strengthen our security and compliance posture. While DevOps own our production and infrastructure platforms, you will own the corporate SaaS application estate and workplace IT environment.

Success in this role is built on two core responsibilities: leading the support team and taking hands-on ownership of our SaaS applications and workplace IT.

Key Responsibilities

Lead, mentor, and develop a small L1 support team: set standards for ticket handling, escalation, and documentation, act as escalation point for complex issues, and build playbooks that increase first-line resolution
Administer Microsoft 365 and Entra ID (accounts, permissions, mailboxes, tenant configuration) and run controlled joiner/mover/leaver processes
Manage endpoints (MDM, EDR/MDR), office networks, firewall changes via providers, and the wider SaaS and security stack (VoIP, SWG/CASB/DLP)
Own and improve Jira for support workflows — queues, SLAs, dashboards — and use its reporting to give stakeholders visibility of performance and trends
Act as incident coordinator for all incidents across the business, pulling in the right experts, keeping stakeholders aligned, and driving root cause analysis and follow-up
Own the operational security controls within this role, keep evidence audit-ready, and work with the ISMS Manager on assigned controls and audit actions
Maintain accurate documentation and manage vendors to improve service reliability

Essential Skills & Experience

3+ years leading or managing an IT support / service desk team with direct reports
Hands-on administration of Microsoft 365 and Entra ID, including tenant configuration
Experience running joiner/mover/leaver (access lifecycle) processes
Endpoint management using MDM and EDR/MDR tooling
Administration of an ITSM platform (Jira Service Management or comparable), including SLAs and reporting
Incident coordination across multiple technical teams and vendors, including root cause analysis
Experience in an ISO 27001 (or equivalent) certified environment, maintaining control evidence and supporting audits

Desirable Skills & Experience

Full ISMS ownership, including leading ISO 27001 certification or surveillance audits (qualifies for the higher salary range)
Multi-site / multi-country workplace IT support
Cloud security tooling (SWG, CASB, DLP) and/or VoIP administration
Healthcare or regulated-sector experience handling sensitive personal data
Managing third-party network, firewall, or managed security provider

What we offer

Annual leave - 21 days' annual leave plus 2.5 discretionary company days
Holiday Plus scheme - purchase additional leave through our HPS
Service-based leave accrual - accrue more leave the longer you're here
Flexi start - giving you greater flexibility to balance work and personal commitments
Corporate health insurance – company-funded cover through Irish Life
Enhanced pension - employer contributions above the statutory minimum
Life assurance - available from day one
Enhanced maternity and paternity leave – subject to eligibility
Workcation opportunities – flexibility to work remotely from an approved location
Funded gym membership – supporting your health and wellbeing with Flyefit
Employee Assistance Programme (EAP) – confidential wellbeing support for you and your family
Professional development – investment in training, certifications and career progression
Sports and social programme - regular company events and team activities
Comfortable workplace amenities - healthy food options and comfortable recreational spaces
Tax-efficient benefits - including commuter travel support and the Bike to Work Scheme
Travel Opportunities - travel to our sites in Poland and the UK
Employee referral bonus – know someone that might be a fit - earn a bonus for successfully referring talented people to join our team

Additional Information:

This is an office-based role with an immediate start
All offers are subject to a current work permit
Please review our Candidate Privacy Notice at medserv.ie/candidate-privacy-notice before applying

Quick apply

Refine Your Search

it jobs in dublin 2, d

IT Operations Manager

Technical Support Engineer

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Japanese Speaking Technical Support Engineer

Staff Engineer (IT Automation & AI-native Transformation)

Sr Escalation Manager, Technical Support

Level 3 Senior Network Engineer (Cisco ACI required)

IT Trainer

FS Technology Consulting - Senior Solution Architect - Senior Manager/Director - Dublin

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